Edmonton Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 47 reviews
4/10
No Skytrax Rating
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2/10

Edmonton Airport customer review

Connected through Edmonton to Calgary from London Heathrow. I was not impressed at all. The departures area is grimy hot noisy and smells like a dirty hotel. The airport is badly signposted and the International Arrivals/Immigration area is a joke. It took almost an hour to clear Immigration - only about 4 CBSA officers and they interrogated everyone as if we were criminals instead of citizens coming home. Next time I'll fly straight to Calgary - they are used to International flights there (obviously get more than 2 a day) and the CBSA agents are efficient.
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4/10

Edmonton Airport customer review

YEG-YYC return. YEG makes Calgary's airport look like a frumpy bus terminal. What 's with only one restaurant airside in Calgary? Anyone connecting with a choice of either Edmonton or Calgary would be very wise to choose Edmonton International
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3/10

Edmonton Airport customer review

I think that the airport is overall satisfactory. However I do believe from using YEG Airports Facilities that they should try to make the airport more appealing such as Vancouver International Airport. Nevertheless I do think it's a good enough airport to get the job done. Besides with it's expansion expected in being completed in 2012 they will have a total of 30 gates expanded parking lot office and retail space new control tower more baggage claim carousels etc.
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2/10

Edmonton Airport customer review

As a resident of Edmonton who often has to travel to Calgary for business the commute to the airport from downtown or any further north is excessive. Frankly when you include the extra time you have to build in for check-in and security it is faster to take the Red Arrow bus service from downtown Edmonton to Calgary northside then take their shuttle to the Calgary airport. The busses are confortable have free wireless internet and plug-ins and there is no need to deal with the miserable Air Canada agents and steward(ess) staff. If I cannot get a direct flight from Edmonton to my destination I prefer taking the bus to Calgary as it is much less troublesome to catch the flight in Calgary. EIA the local airport authority is trying their damndest to completely close the Edmonton City Centre Airport which is much more convenient for business and personal commuter travel from both Calgary and northern Canada forcing people to pay exorbitant taxi fees and spend excessive time in both travel and waiting time. Very poor service yet expensive for an underserviced location with lousy parking and pickup facilities.
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1/10

Edmonton Airport customer review

In retort to R Wright R Skermer and Rob McMann comments I have been a business traveler for many years in Edmonton. I used to fly out of the Muni (City Center Airport) and connect in Calgary and Vancouver to my destinations. Since consolidation over 10 years ago I do still have to connect in Calgary or Vancouver to the following destinations but now endure a 45-minute drive. Edmonton International Airport has only one destination in all those cities London. It is much easier to fly direct from Calgary or Vancouver then connecting in London. As I live north of city the "new freeway" is still very far from being completed. Their are several over passes/bridges and lanes to be completed so it is far from complete. I do not have any complements for the Edmonton International Airport. I find it to be inadequate and lacking in service.
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4/10

Edmonton Airport customer review

In response to D Scott's comments on the lack of access to YEG. He says the freeway by-passing the city won't be completed for many years. It is actually complete and has been for many months.
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4/10

Edmonton Airport customer review

The facility is not that far out and actually commiserate to many airport drives I get throughout North America. It is clean efficient friendly and probably the easiest airport to get in and out of that I have experienced in a long time. I actually look forward to using it when I travel. I get a choice of Delta Northwest Air Canada Westjet Horizon United US Air and a gaggle of smaller and charter airlines. As the numbers grow and the $1 billion expansion takes hold this place will continue to explode with activity. I am as happy as a clam that I no longer have to use Calgary as a connection point to get anywhere. This airport has the directs to where I need to go and single connections at US and other Canadian hubs for the other destinations that are not direct. This facility has made the reality of re-locating back to Edmonton possible. Now for more post- security non Cara amenities please.
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4/10

Edmonton Airport customer review

Daily scheduled service to US cities from YEG: Chicago Denver Minneapolis Salt Lake City Phoenix Las Vegas Los Angeles San Francisco Seattle. Mexico City daily scheduled European: London. Travel to airport from north side - via completed ring road to St Albert Trail - not many years away completed.
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3/10

Edmonton Airport customer review

I've flown in anD out of Edmonton for a number of years. The last time I noted that the airport on both sides is very cramped for space. Mr Scott is correct in saying that it is best to catch international flights in Calgary. The airport is a distance from the city. For a city that has a metro population of over one million this airport does not meet its needs. All be it Calgary is a hub city and Edmonton is not. Looking at the statistics it is apparent that Edmonton's air traffic is growing. Over all though Edmonton International is a clean facility with good to excellent amenities.
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1/10

Edmonton Airport customer review

Just reiterate for K Lucht benefit. I stated that American Continental United and Delta do not fly into Edmonton. Had they bothered to read the next sentence I mentioned that "United and Delta do fly the regional carriers in" These are small 50-70 passenger regional jets. The seasonal flights they speak of are charters. Not schedule flights. Recently Zoom Airlines have pulled out of Edmonton as well. The point of going to Calgary was the cheaper and better selection of flights available.
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