Doha Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 120 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

Doha Airport customer review

(United Arab Emirates)

First class Premium terminal. Luxury bus picks you up from plane with 15 seats. Premium terminal has a very limited duty free. There is a games room with a few PS3's and a nanny room to look after kids as well as a business centre. First class lounge was not busy. Food was enjoyable and included sushi and fresh exotic fruits. Had a 7 hour connection so was given a twin room which gave a comfortable 4 hour sleep. Spa treatment was overpriced so avoided that. An extremely enjoyable experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Doha Airport customer review

(United Kingdom)

Does not have a lot to offer except the Oryx Lounge. You can book for 25 pounds (GBP) for use of 6 hours. It has showers complimentary food and drink (alcohol served until 2am but you have to ask for it at the food counters) and free internet. It provides seating a small amount of sleeping couches and a smoking room. Staff are very friendly. Lockers are available although you need to ask for a key at reception. Great value for money and a fantastic place to relax if you have a long transit (I am currently in lounge in a 7 hour transit (12am-7am). Warning no announcements are made in the lounge so keep an eye on your watch and check the screens in the lounge for boarding gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Doha Airport customer review

(Indonesia)

Generally it is a transit/transfer airport. Compared to many other airports it is standard during peak hours you hardly can move freely in the airport. The duty free is small with limited items available. For such a transit terminal it is not entertaining/accommodating enough. The toilets need improvement but still adequate. No trolleys available so you need to carry all of your cabin luggage when shopping in the duty free and the queue of the payment point could be a nightmare. Seats are often not enough during peak hours. Since they bussed everyone upon arrival and departure it was very time consuming. Really hope the New Doha International Airport can be operational soon.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Doha Airport customer review

(United States)

First time visiting Doha and to be honest it is not very good. There is chaos probably as a result of over- staffing. The staff members walk around arbitrarily opening and closing lines resulting in large masses of people being moving around aimlessly. The bus transfers are long. Much easier to transit through European airports. Duty free on the first floor is pretty nice and there is a smaller duty free shop on the second floor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Doha Airport customer review

(Bangladesh)

Been at the transit terminal only. Any bigger and it probably would've been overbearing. Wide choice of duty-free products and cafes. Seating adequate sleeping room too small. Most washrooms are decent. Free internet and notebook for use - very handy given that skype is already installed. They update you with flight information regularly on the mic as well as the display board. Security a bit too tight but that's understandable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Doha Airport customer review

(Qatar)

I live in Doha and use the airport frequently. The most common problem is the lack of seating or space for travellers. The departure queues are the least efficient but customer service is great at the counter. The problem we have experienced is knowing where to go for the check-in process but staff are very hands-on and get travellers in the right queue. Signage could be better. I never experienced any issues through security and immigration staff are wonderful. The food places located in the terminal are usually very busy with a lack of seats and there are lines for food. The currency exchange booth is generally busy. The baggage return is hot and cold. When I returned from Egypt we waited over an hour for the bags to be distributed. After an hour I went to the baggage office and complained because incoming flights after ours had received their bags. After I complained bags started to be distributed one-at-a-time. The smoking rooms are available and relatively clean with air vents. Restrooms were clean with service assistance available. The bus transits are long but usually very efficient. Cabs outside the airport are quickly available.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Doha Airport customer review

(South Africa)

Had two long layovers at Doha both about 8 hours. Unfortunately we were not made aware of the Oryx lounge by our travel agent (I think we would have use it). We arrived at Doha to wait in long queues - they did however move quickly. The transfer to the terminal was very long on the 2nd leg. The transfer to the plane on the 1st leg was terrible (all shoved into a very small waiting room) and after about 20min doors were opened to allow us onto the buses - which we waited in with closed doors when we got to the plane. What is the point of a smoking room if everyone stands inside with the door open? Duty Free badly laid out on the one side - during peak times you cant move - a very strange mix of products. The food/outlets selection very limited. On the 2nd leg of our trip - we arrived at about 12pm (airport very busy) and sat down at a table - were told to move by a staff member who said he needed to clean. Roped the area off and left.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Doha Airport customer review

(United Kingdom)

First time visiting Doha and to be honest it was not as bad as I expected from the reviews. Transit terminal has plenty of staff and is clean and functional but toilets need a good clean did not use the food or duty free shop so cannot comment. The bus transfers should be described as a free tour of the airport new airport looks impressive and I hope that it opens soon.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Doha Airport customer review

(Luxembourg)

Transfer via Doha en route from London to Dar-Es-Salaam. The airport wasn't quite as I would have expected. No air bridges to terminal all passengers disembarked onto buses which then went for a ride around the airport only to arrive a few hundred meters from the plane some 10 mins later. Security on arrival was efficient. Terminal building overcrowded with not enough seating. Shopping limited and pricey also they would only give change in local currency. Food choice not great and badly organised (you have to queue twice first to pay and then for the food). Toilets appalling. Wifi didn't seem to work. The new terminal is due to open soon which should change the picture. Until then an airport to be avoided if possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Doha Airport customer review

(Turkey)

Flew to Beijing through Doha. 8 hours of stopover in Doha. The facilities are insufficient the biggest problem was the insufficient dirty toilets. The terminal building for transfers is small overcrowded and messy. Transfers from planes to the terminal buildings are done with shuttle buses they do not have bridge system connecting planes directly to the terminal building.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no