Doha Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 120 reviews
4/10
No Skytrax Rating
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4/10

Doha Airport customer review

(Oman)

Getting better for Economy Class transit passengers as they now have most of the x-ray machines operating and better organisation meaning queues at peak times are bearable. Security staff are friendly and helpful. The terminal is still bursting at the seams though (and will be until the new airport is built) and it is often difficult to find a seat at peak times. The free wifi works - the guy at the QTEL booth is really helpful. Food is good but there is only a limited number of outlets. All the gates are bus gates and sometimes the transit is less than slick.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Doha Airport customer review

(United Kingdom)

I must say I was surprised after reading the reviews. They seem to have the bus to and from the aircraft well organised. Plenty of seating not much in the way of food and what was there was fairly pricey. I'm sure the opening of the new airport can't come soon enough. However the airport was not the hell hole it's made out to be.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Doha Airport customer review

(Ireland)

Good clean Airport. Customs and arrivals very overcrowded but plenty of seats to relax could do with a better choice of food.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Doha Airport customer review

(Belgium)

Transited through Qatar Airways Premium Terminal which is excellent. Calm airy relaxing excellent food plenty of staff boarding times announcements in good time. Only drawback is the very small and uninviting shopping outlet on the ground floor. And the long bus rides around the airport from/to the aircraft remain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Doha Airport customer review

(United Arab Emirates)

This was the third time I've been to Doha airport. The check-in area and customs clearance were overcrowded. Once airside the airport was bursting to the seems due to Qatar Airway's success. There was a lack of decent restaurants and cafe outlets (serving healthier food). The free wi-fi they advertise and I had used 2x before was now unstable and I kept getting error messages. Not much else to do and not many spare seats or relaxing areas. The fact no planes pull up to gates mean annoying bus transits. I seriously hope the new airport will be much better and for the time being would advise flying via other regional airports such as Dubai Abu Dhabi or Muscat which have far superior airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Jordan)

Bus transfer from airplane to arrivals was quite standard. Transit is channelled through a few open security desks. My transit was around 7am - peak period. Overcrowded and limited duty free space limited choice of books/newspapers restrooms not acceptable standards and very low airconditioning. Oryx lounge 40 USD for entrance is not gift but at least you have a well airconditioned space with comfortable chairs space and high speed internet. Food availability was limited - around 11am they offer lunch service yet limited. If you have more than a couple of hrs transit time using the lounge could be a good solution. Departure procedures were standard although pre boarding was very unprofessional. Pax were squeezed in a small preboarding hall for 30 minutes then moved by bus to A320. The bus stood by the aircraft for other 20 mins with door closed before disembarking us. A little co-ordination between airplane and bus services would have helped.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Oman)

Main terminal is way over capacity and there is not enough room for passengers with at peak times. You get a bus from the plane to the terminal and when you get to transit (the old arrivals hall) you are met with a sea of people trying to get into the terminal through security. There is supposed to be a system for short connections but the short connections line did not exist and they only call some people out of the line if their flight is closing. Tempers get frayed very quickly. Once through security if you have a short connection you need to run to your gate if you have time to kill there are not enough facilities. All this is planned to change with the new airport but at the moment Doha is a place to avoid in transit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Belgium)

Very close to the city center which is nice. Immigration check-in security were very efficient and effortless when I arrived and left Doha. The Oryx lounge is good value for money ($40) in case you need to spend 2hrs+ in the terminal as there are very few shops and not much to see from the windows either. Duty free shopping not as much as in DXB but no long walking distances here either to the gates. Would compare DOH to AUH airport. Still the new Doha airport will be most welcome as a window to the world for Qatar. The first and last impressions a traveller gets is key! Even more important for transit pax.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Spain)

The sooner the new terminal is built the better. The long bus transfers from/to some flights can mean the difference between successfully making a transfer connection or not with bags or without. I did make a very tight connection to Shanghai after arriving one hour late from Barcelona only to wait on the bus at the foot of the airstairs for 15 minutes along with 5 other buses! There needs to be better coordination between the staff in the Premium terminal and those at the aircraft to enable business and first class passengers to make the most of the great transfer facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Doha Airport customer review

(United Kingdom)

I had the misfortune of booking flights late and getting poor connection times. 8 hours outbound 13 hours inbound and they are clearly well over capacity. Transfers queues were long and frantic. Inside the lounge they have tried to improve catering facilities but food was poor. Toilets were appalling. How they have had such a deterioration since my last visit is beyond me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no