Doha Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 116 reviews
4/10
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1/10

Doha Airport customer review

(United Arab Emirates)

This was the third time I've been to Doha airport. The check-in area and customs clearance were overcrowded. Once airside the airport was bursting to the seems due to Qatar Airway's success. There was a lack of decent restaurants and cafe outlets (serving healthier food). The free wi-fi they advertise and I had used 2x before was now unstable and I kept getting error messages. Not much else to do and not many spare seats or relaxing areas. The fact no planes pull up to gates mean annoying bus transits. I seriously hope the new airport will be much better and for the time being would advise flying via other regional airports such as Dubai Abu Dhabi or Muscat which have far superior airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Jordan)

Bus transfer from airplane to arrivals was quite standard. Transit is channelled through a few open security desks. My transit was around 7am - peak period. Overcrowded and limited duty free space limited choice of books/newspapers restrooms not acceptable standards and very low airconditioning. Oryx lounge 40 USD for entrance is not gift but at least you have a well airconditioned space with comfortable chairs space and high speed internet. Food availability was limited - around 11am they offer lunch service yet limited. If you have more than a couple of hrs transit time using the lounge could be a good solution. Departure procedures were standard although pre boarding was very unprofessional. Pax were squeezed in a small preboarding hall for 30 minutes then moved by bus to A320. The bus stood by the aircraft for other 20 mins with door closed before disembarking us. A little co-ordination between airplane and bus services would have helped.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Belgium)

Very close to the city center which is nice. Immigration check-in security were very efficient and effortless when I arrived and left Doha. The Oryx lounge is good value for money ($40) in case you need to spend 2hrs+ in the terminal as there are very few shops and not much to see from the windows either. Duty free shopping not as much as in DXB but no long walking distances here either to the gates. Would compare DOH to AUH airport. Still the new Doha airport will be most welcome as a window to the world for Qatar. The first and last impressions a traveller gets is key! Even more important for transit pax.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Oman)

Main terminal is way over capacity and there is not enough room for passengers with at peak times. You get a bus from the plane to the terminal and when you get to transit (the old arrivals hall) you are met with a sea of people trying to get into the terminal through security. There is supposed to be a system for short connections but the short connections line did not exist and they only call some people out of the line if their flight is closing. Tempers get frayed very quickly. Once through security if you have a short connection you need to run to your gate if you have time to kill there are not enough facilities. All this is planned to change with the new airport but at the moment Doha is a place to avoid in transit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Spain)

The sooner the new terminal is built the better. The long bus transfers from/to some flights can mean the difference between successfully making a transfer connection or not with bags or without. I did make a very tight connection to Shanghai after arriving one hour late from Barcelona only to wait on the bus at the foot of the airstairs for 15 minutes along with 5 other buses! There needs to be better coordination between the staff in the Premium terminal and those at the aircraft to enable business and first class passengers to make the most of the great transfer facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Doha Airport customer review

(United Kingdom)

I had the misfortune of booking flights late and getting poor connection times. 8 hours outbound 13 hours inbound and they are clearly well over capacity. Transfers queues were long and frantic. Inside the lounge they have tried to improve catering facilities but food was poor. Toilets were appalling. How they have had such a deterioration since my last visit is beyond me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Doha Airport customer review

(Netherlands)

Coming in from Frankfurt around 1900 transfer was a nightmare for someone with tight connections. In the end it only took 45 minutes or so. Coming in from Bangkok around noon was a complete different story all security lanes open AND through in 30 seconds so we had 1 hour and 25 minutes to wait for the next plane. Outbound we had a long layover and I strongly recommend the Oryx lounge although it is a bit pricey for $40. In the general passenger area the toilets are not that clean they have an attendant in every room but since people washing themselves water is all over the place. Travel times by bus as mentioned in earlier comments are true outbound 15 mins from airplane to the terminal outbound it was just 2 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Doha Airport customer review

(Australia)

We traveled late 2010 and found our overall Doha airport experience to be terrific very pleasant and helpful staff and very clean airport. As we had a long layover we paid the $40 to use Oryx lounge this proved to be a good idea. Again good experience staff were helpful and multilingual. Food was fine and seating was ample. Even had a great floorshow provide by an angry and irrational man picking arguments with all and sundry. Perhaps he couldn't find the smoking room but the entertainment made the wait seem shorter. Would happily use Doha again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Doha Airport customer review

(United Kingdom)

Similar to my previous review as little has changed for transit passengers security and immigration process quite quick but this could depend on how many flights are arriving at the same time. Ground floor always seems to be crowded duty free shop poorly set out I've never been able to purchase anything here due to the long queues much better to use the smaller duty free shop on the upper floor. Plenty of seating available upstairs and as the seats have armrests it stops the backpackers lying full length still not somewhere you'd want to spend a long time. If you have along stopover there is the Oryx lounge $40 for 6 hours but before you pay check there is a Melbourne flight due to leave within the next 8 hours the rudest most inconsiderate people I've come across for a long time. All airport employees very pleasant and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Doha Airport customer review

(United Kingdom)

Used Doha for my recent trip to India with Qatar small airport can get very crowded when multiple flights arrive but staff were pleasant and efficient and pointed to the right direction and spoke an array of different languages. Plenty of seating an okay duty free standard food court. My gripe with them is the bussing of passengers to the aircraft especially for flights for passengers for Asian destinations where the bus was overloaded and without airconditioning and waiting on the tarmac. Hopefully they will solve the problem with the New Doha Airport with airbridges.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no