Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 229 reviews
3/10
3 star Skytrax Rating
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1/10

Chicago O'Hare Airport customer review

I had the misfortune to connect at O'Hare airport en route from San Jose to Copenhagen. It was my first time in Chicago and my considered impression is that O'Hare is a breathtakingly unfriendly place. From virtually the moment of disembarking where arriving and transiting passengers were prevented from leaving having to side-step high-fiving security types and obnoxious passport controls (please and thank you obviously never made it this far into the mid-West) navigating the terminals (gate M11 is in terminal 5 that's perfectly clear then) until the dingy airside international departure lounge with it's roped-shut kiosks and virtually complete lack of facilities... it was an abysmal experience.
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4/10

Chicago O'Hare Airport customer review

Recently flew twice to Chicago FRA-ORD-MSN and MUC-ORD-MSN had absolutely no problems with immigration although there were other flights arrived at the same time to T5. I would say it just depends on a situation. Had no problems with re-checking my luggage for my connection flight or changing between T5 and T1. There was a queue at the T1 security check but it moved relatively fast. I consider one of the biggest ORD problems delays and changing of gates - my flight to MSN was delayed then the delay was shortened than again increased then again shortened and so on - gates were being changed three times people were going crazy. Going back to FRA and MUC respectively was nice and smooth. In general I find it very good and have no complains.
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Chicago O'Hare Airport customer review

If you have time in connecting avoid the cramped conditions and queues to eat in the domestic terminals and head for the Hilton - which can be reached by foot. Here there are a choice of a very nice Italian restaurant or a sports bar + if feeling energetic you can also access the Hilton fitness club for ten dollars and have a swim sauna or workout. It really is worth the detour if you have a couple of hours
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Chicago O'Hare Airport customer review

Arrived from LHR into terminal 5 and after walking into the immigration area discovered it was virtually empty. Maybe we were just lucky or there are no other international flights arriving around this time (1315) but we were through immigration within 10 mins. Staff took fingerprints photograph and were on our way no grilling - just smiles! Flying back from O'Hare check in was smooth and efficient. As flying business class were able to use the fast track immigration queue took around 10-15 mins to pass through once airside was impressed how modern and clean the airport was. Plenty of choice for places to eat/drink duty free was rather basic but adequate. Overall a very pleassnt experience and a much better one than a visit to Orlando Intl 3 years ago.
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Chicago O'Hare Airport customer review

Arriving into the US after a long transatlantic flight to be greeted by the longest looking Immigration queue of all time is not the best start to a visit to the US (four flights arriving at the same time from Asia and Europe). Non-US citizens queue took 1h 30 mins to get through and in this time the security staff walk around like prison guards checking that not a single person dare use their cellphone until after immigration. Immigration officers treat you as if you are a possible suspect with questioning and attitude not found at any other airport or country worldwide. Check-in areas are however relatively pleasant - numerous self check-in machines (for United Airlines anyway) in the US- domestic area and security not a problem if you have a Star Alliance Gold/Silver card for instance as there is an express lane for such holders which was a nice surprise. Flight expected departure time updates for both domestic and international flights was found to be largely erratic - if the flight is on-time then the gate/time info is fine but if your flight is delayed low betide if you can get any accurate info on where you should go and how long you will be waiting for. For several ORD-LHR flights that I have taken over the past few months majority have been delayed and the new departure time has almost never been provided nor has gate info. Meant that pax were wandering around not having a clue whether the flight is cancelled/delayed etc and airport customer services queues were perhaps 30 mins long if you wanted to go find out.
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Chicago O'Hare Airport customer review

Now that water bottles are not allowed to be carried through security guess what has happened to the price of a bottle of water? I had to pay $2.75 for a small bottle because the water fountain adjacent to gate E8 was broken (and has been broken for quite a while). I would like to know what O'Hare airport authorities are doing about this. I am all for a market economy etc. but this is too much to pay for water! A little bit of oversight by the airport authorities would be welcome and much appreciated by travelers.
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Chicago O'Hare Airport customer review

MUC-ORD-CVG. I had a satisfactory experience in ORD. From landing of the aircraft (Lufthansa) to arrival at the nice Red Carpet Lounge of United (comfy new and well equipped) in terminal 2 took me only 50 minutes. The Terminal where we arrived was relatively new yes the way from the plane to immigrations was awfully long but still shorter than in Shanghai. Immigration was efficient even if it was rush hour it took me only 15 minutes to go through. Took train to terminal 2 and after a couple of minutes I was airside. I have no complaints will consider flying through Chicago again.
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Chicago O'Hare Airport customer review

MAD-ORD with Iberia. If possible avoid Chicago airport. immigration lines for non American are simply endless and when you finally exit you will find no indication about baggage claim belt. On the contrary it is likely to find airport staff gathering suitcases in some corner or even worse taking suitcases to "somewhere". My baggage was completely unattended pretty far from the belt and I did not find my second baggage until 6 days later completely destroyed. Dirty old style and feeling guilty just for asking "Where is the Madrid baggage?" is the welcome words you will find if arriving to ORD Chicago O Hare
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Chicago O'Hare Airport customer review

Chicago Airport may not be the most favoured hub to pass through although it's somewhat unavoidable since both United & American (both Heathrow customers...) hub there. T5 is interesting. Disembarking tired jetlagged passengers into a grey walled low-ceiling walkway is not the ideal way to say "hey welcome to the united states". Immigration has queues no matter what although our queuing only lasted 10 minutes. Cheerful customs greeted us with a smile which was nice after baggage claim and we dropped our bags at the United baggage transfer facility at T5. The train is harmless although initially from T5 can b a little full. T1 security is somewhat threatening. A women who sticks her hand vaguely in your direction and yelps passports (on a domestic flight) is hardly inviting and then she scribbles the gate number on our boarding cards ... it's sort of pointless... I transferred through Chicago 3 times in less than 3 weeks. The bus to E & F (United Express) gates from C (United) gates is small and not wheelchair accessable. It's a minbus with benches all facing inwards. The main C Councourse is rather attractive; it allows plenty of natural light in and allows good views of the tarmac.
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Chicago O'Hare Airport customer review

Arrived mid afternoon at T5 with other aircraft. The foreigner lines at immigration were extremely long but authorities did their best to open resident gates when not in use and move overflow to other sections to reduce the delay. Took an hour to get through which considering the crowd was not too bad. INS agent polite and welcoming. Baggage already available and customs inspection minimal. United's baggage transfer can be a bit confusing for the uninitiated but mine has always turned up at my final destination so there must be a system operating. Train to Terminal 2 was quick and painless. Security here quick and efficient. Bad weather earlier in the day had caused considerable flight back up and eventual cancellations. Terminals were extremely crowded with many angry and frustrated passengers. Our United agent handled our rebooking with good grace. Next morning's checkin was a long and a little frustrating with late arriving passengers with imminent departures getting preference over those who did the right thing and turned up for their flights early. Departure gates in T2 were very crowded and obviously flights had been overbooked with constant requests for passengers with time on their hands to give up their seats for the normal compensations. Not the best airport experience but certainly not the worst.
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