Chicago O'Hare Airport

I flew into Chicago O'Hare last week from RDU on my way back home to Alaska. I was flying on United and I must admit I was quite pleased overall with their open concourse. It had plenty of natural light and gave off a pleasant vibe, at least to me. There seemed to be enough seats for those waiting for the numerous flights going to who knows where and folks appeared to be in decent spirits. I did not have to go through TSA as I was passing through and that was fine with me. I had to go through that hell on earth some months back. Anyhow, all in all it was more than nice - decent food spots to chose from too. I look forward to this part of the airport in the future.

As a frequent flyer I have been to many airports. My last experience at this airport was in May. I flew out of terminal 1 on a United 777-200 to Frankfurt. Terminal One is excellent compared to T5. The staff are helpful, but can come across as rude. The bathrooms are very clean, compared to other US airports. The security lines are far too long. They take quite a long time and the people who check your documents before you proceed to security are rude. Inside the terminal, there are plenty of options for food and shopping and the concourses in the terminal are well connected by a beautiful underground path. Overall T1 at ORD is quite good and beats T5 and T3 any day.

This review concerns Terminal 5. By far the worst experience I have had in any airport anywhere in the world. I arrived three hours prior to my flight on Turkish Airlines. The security line was weaving in an unorganized fashion from the security entrance at the center of the Terminal to the very edge of the Terminal (where Turkish airlines is). At the center of the terminal, there was total chaos, with no organization or clear path to get through security. The lines disappeared and people were angry and pushing. TSA officials did nothing to organize these lines, and representatives from the airlines had to scream and shout to get passengers through. The TSA staff were rude and unprofessional in addition to being slow and incompetent. You would hope we could do better. What a horrible impression for all of those international tourists leaving Chicago.

I travel quite a bit to and from Chicago. This last time that I traveled through this airport was the absolute worst experience that I've had. Not only were the staff rude and unhelpful but my flight ended up being delayed. So were all the other flights that were around my gate. The chaos and confusion of all the nearby flights being delayed made for just a terrible experience. All these things aside, the terminal was filthy and a lot of the seating was torn and tattered. It was also smelly with a dirty and dingy carpet. Next time I will avoid this airport at all costs.

I travel quite a bit to and from Chicago O'Hare. This last time was the absolute worst experience that I've had. Not only were the staff rude and unhelpful, my flight ended up being delayed as were all the other flights around my gate. The chaos and confusion made for a terrible experience. All these things aside, the terminal was filthy and a lot of the seating was torn and tattered. Next time I will avoid this airport at all costs.

This was my first time using Terminal 3, and it looked rather dirty and dated. The signs directing you to security and the hotel buses were not well marked and I ended up accidentally walking the wrong way past security before being told by a TSA Agent I was going the wrong way. Also, Terminal 3 is very crowded as there is some construction going on. O'Hare might be a decent airport overall, but Terminal 3 is in serious need of an upgrade.

✅ Verified Review | No apparent courtesy carts for the disabled. I have a severely arthritic left hip and was forced to hoof it clear across Terminal 3 to Concourse L. Enroute, I has to pass through one of the most disorganized and slow TSA check-points I've seen. Halfway through the maze we get pulled out of line by a TSA employee who marches us halfway down the terminal in the opposite direction just to insert us into another long TSA line with no explanation, nothing. Not even an "I apologize." Midway (MDW) is a polar opposite.

Chicago O'hare WiFi not great but the security line was good and the check in agents at American were friendly. Since we allowed more time for security than we needed we looked for lunch - plenty of food options so we had a good meal before getting on the plane. Terminal is very clean - especially the restrooms

I travel internationally several times a year and live in Chicago. I used to intentionally select O'Hare when arriving or departing international. No Longer. T5 is an awful terminal, the signage is terrible. I am a Global Entry traveller. The lines are not designated well if at all and the kiosks never work when you can find them. One of the maintenance staff there told me they are always out of order. My experience is the same. There are no people directing passengers (like Heathrow) and I live here and speak English. I can't imagine what it is like for a non English speaker. The Federal employees are surly and rude. Unfortunately, their behavior has become worse in the last few years. T5 is dirty and poorly laid out. The restrooms are a disaster. The other terminals at O'Hare are fine. I don't know why T5 fails on about every level.

When we arrived, I had requested special assistance due to a head injury, and was going to leave for an international flight. Finding my assistance was very difficult and after tracking down someone who could give me answers I had to wait for the young man who drove the golf cart. Once on the golf cart it was simple to get to the clear other side of the airport. I would have, if not for the assistance, gotten lost and not found my gate. I was amazed at how colorful it was and aesthetically pleasing, but also that there was a large mall worth of stores to buy from. Once at my gate though there was plenty of seating, and good wifi, and many plugins, as well as when it came time to board it was speedy and efficient.