Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 229 reviews
3/10
3 star Skytrax Rating
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2/10

Chicago O'Hare Airport customer review

I have used Chicago O'Hare numerous times for International and Domestic flights. I wanted to give this airport 4 or even 5 stars for the experience I have had of Terminals 1-3 however T5 drags it right back down. Departures: There are almost no facilities beyond security bar a few carts selling candy and cigarettes. There is no bar except for a temporary stand selling bottled beer - not exactly the way to unwind before a long flight. Before security things are a little better - you can at least get something to eat albeit at McDonalds. Arrivals: There's a long wait for bags however my destination has always been from Ireland where immigration is done before take-off so this mitigates that somewhat as we don't have to queue. There is a bar in arrivals (one might have considered putting the bar in departures?) and a shop but little else and the area is cramped with few seats. The rest of O'Hare is a pleasure but it's as if International flights are an afterthought. I understand that Chicago is a domestic hub but as an international traveller it's actually a bit of an insult.
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4/10

Chicago O'Hare Airport customer review

Used T5 at O'Hare twice last week coming from and leaving to LHR. The terminal is perfect to perform a terminal's main goal - getting people quickly and efficiently off and on an airplane onto or off a cab/bus/. It took less than 10 minutes to leave the plane pick up my luggage pass immigration (being a non-US citizen) and into a cab. When leaving check-in desks are plenty and gates are only (on average) a 2 minutes walk from security gates (which are next to the check-in desks). Be aware that T5 has no eateries and only very basic duty free. Almost nothing in fact. But as said before T5 is meant to be an arrivals/departure building which works very well and not a shopping mall.
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2/10

Chicago O'Hare Airport customer review

Arrived from Paris at O'Hare and everything went downhill from there. We had allowed 2 hours to connect to our flight to Calgary Canada. The plane was 30 minutes late from Paris and the immigration line is terrible. It takes forever to go through. Canadians do not require fingerprinting and photos yet we have to stand in the same line. The US residents cleared quickly but it took us 50 minutes. After that we grabbed our bags which were sitting on a non-revolving luggage carousel since we took so long and attempted to drop off our bags. All there was was United personnel yelling at people to move around to different spots and there was no queue. It shouldn't take 10 minutes to drop the bags off. Took the airport train to terminal 1. Not well thought out everything revolves around 1 escalator so people bunch up. Went through the United Priority security. Not sure why it was priority it took 20 minutes for TSA to scan 10 people. I'm sorry but it shouldn't take that long. We then had to do the run between terminal B and C. When we arrived at the gates the jetway was pulling away from the plane fortunately they put it back so we could get on. 2 hours should be sufficient. When we got to Calgary our bags and the bags of about 15 other passengers were missing. Apparently ours got hung up in TSA which doesn't have screening for transferred bags at the international terminal so they went off sight and then come back. Unfortunately ours never returned. Now we have to hope they are on the next plane and clear Canadian customs ok.
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3/10

Chicago O'Hare Airport customer review

I would say that the experience varies greatly depending on the terminal you face but at least in general security wait times have dramatically improved over the past few years. United and American each have their own terminals more or less that can look somewhat grim but have a fair amount of services available. The United terminal has a tunnel that you must walk through to get to most gates (C Concourse) but at least they more or less synched together the audio warnings about reaching the end of the moving walkway. Walk to gates for American can reach 10-15 minutes if your luck is bad. Terminal 3 feels Soviet in design aesthetic but at least is being updated. Access to/from city center can be truly problematic - most hours of the day the drive (20 minutes no traffic) is at least an hour and without a car you are consigned to either an extremely overpriced (US$50) cab or an uncomfortable train ride. Delays are probably the worst aspect - part of a political game to make the traveller suffer so that Daley can get the airport expansion approved.
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4/10

Chicago O'Hare Airport customer review

No problems arriving at Chcago o Hare. The immigration officer was very friendly. Queues were minimal and we got our luggage quickly. Leaving was equally problem free. Luckily we ate land side as there was almost nothing airside. Just a few stalls selling sandwiches. Is this normal or part of work being done?
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2/10

Chicago O'Hare Airport customer review

Despite being one of the world's busiest airports and a hub for two major airlines O'Hare seems ill-equipped to process an influx of passengers at peak times. During the mid-afternoon international arrivals window the customs area was mobbed. Lines for US citizens moved swiftly but the processing of foreigners was glacial thanks to the multiple fingerprint scans and photographs that need to be taken. Baggage belts were also swamped with people to the point where it was difficult to elbow in and grab your own bag. Recheck was a mob scene with people becoming so frustrated at the slow service that they left their bags in a pile for the airline staff to figure out. In order to transfer to a domestic flight you need to take the airport transit system which ran so infrequently that it became dangerously overcrowded. At the terminal all passengers must squeeze onto a narrow escalator which effectively required everybody (and their rollaboard) to form a single-file line. Domestic departures proceeded more smoothly with only a minimal wait at security and an adequate number of shops and restaurants airside. One complaint about the departure areas is that many of them are too small to effectively contain the number of people when two flights board from side-by-side gates simultaneously.
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Chicago O'Hare Airport customer review

It may look like a vision of hell but it got the job done. Arrived from Heathrow on Virgin Atlantic; Immigration done in fifteen minutes; bags ten minutes more; a well-organised taxi rank with no waiting at all. Coming back security like Immigration brusque but efficient. I was glad to have lounge access but it would have been bearable without.
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3/10

Chicago O'Hare Airport customer review

We expected a surly welcome to America and were not disappointed. The immigration officer seemed to want to provoke an argument with his questions about why we were visiting Chicago and how we could afford to pay for our visit and with his negative comments about the city - I hope he does not apply for a post with the Tourist Board. The signage was poor for train transport to the city. The departure lounges in terminal 5 are disappointing with poor catering facilities once through security but at least the flight was on time and the baggage recovery on arrival was excellent.
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1/10

Chicago O'Hare Airport customer review

It's the worst ever airport I have been to. The passport control took over 1 hour to go through having only 3 people to check International passports for thousands that were passing thru' - welcome to America! Why aren't the airlines doing something to correct this problem - they had to deal with the mess off missed flights due to poor passport control.Good luck travellers!
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3/10

Chicago O'Hare Airport customer review

I've never had too many problems connecting through ORD. There are dedicated security lines for First/Business/elite FFs and those lines are never very long. At least in T3 there are a fair number of shops and restaurants to choose from and the AA Admirals Club is conveniently located between Concourses H and K so you have an easy walk to your gate. I've also never had to wait more than 5-10 minutes at immigration though granted the flight I use from DEL comes in very early in the morning when there aren't any other flights around. The main complaint I have about ORD is the utter lack of information concerning delays at least for AA flights. Flights are often shown as on-time right up to the scheduled boarding time at which point a delay magically appears with no explanation given by the ground staff. I guess they don't see the need anymore given the chronic delays that plague ORD these days. Overall though there are far worse places to transit through.
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