✅ Trip Verified
| I was flying in to Minneapolis from Hong Kong, and having chosen United, needed to pass transit at either Chicago or San Francisco- seeing as he overall travel time would be shorter via Chicago, I opted for them. Despite most people I know telling me that O’Hare is awful, I thought it was okay overall - in fact, I found them quite efficient. I arrived in a Chicago on a Thursday. Being Canadian, I was able to breeze past immigration through their automated clearance system, and got through in 10 minutes. The immigration officer had a serious expression, and waved me through really quickly. My bags arrived shortly after I reached he reclaim area. Seeing as my flight arrived 2 hours early, I tried to get switched to the earlier flight, and after the United ground staff dealt dealt with the frustratingly lengthy process of rebooking my flight, she was able to land me a seat on the flight and helped me ensure that my bag would be checked in to that flight despite there only being a one hour window to departure. This also meant that I needed to rush to Terminal 1 from the international terminal. Rushing to Terminal 1 is normally easy, seeing as they have that automated people mover, but it’s undergoing long-term maintenance/being rebuilt in sections, so it’s closed on weekdays. This meant that I was at the mercy of the shuttle bus, which was obviously slower to board and arrive, due to the very peculiar traffic design between terminals. There was this one intersection that allowed one bus through at a time and took close to 10 minutes to clear. Despite all that rushing, I was still able to get to my flight in time, partly due to their speedy TSA crew that in dealing with the backlog decided that’s passengers could go through with their shoes on. My flight back from Minneapolis occurred without a hitch, though arriving with a 3 hour layover gave me a chance to really soak up the architecture and movie filming locations in the 3 main terminals. I probably could’ve also tried their dining, but alas, I have not. When it comes to waiting for flights, the seats at Terminal 1 are old, but adequate. I appreciate their provision of outlets near seating for device charging, but it would probably be even better if they also provided USB ports on the outlets, and fitted universal outlets seeing as travellers may not have the correct adaptors. Also, Boingo is still the main WiFi provider in the airport, but they now offer a few hours of unlimited wifi every time you watch an ad. The ads aren’t that long, so I’d argue that that’s okay, and for cost recovery, it’s not too annoying.