Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 229 reviews
3/10
3 star Skytrax Rating
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Chicago O'Hare Airport customer review

The airport facilities have not been re-arranged to take into account "security" requirements although 9-11 is several years behind us. Example: Post-office access (Terminal 2 only) is behind the security gates. Airports everywhere need to move general-use sites out of the departing-passenger-only zones; perhaps O'Hare will bear this in mind when a re-build is contemplated (and shabby as Terminals 3 and 5 are one is needed soon).
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Chicago O'Hare Airport customer review

When changing airlines through ORD the place can be a nightmare. My flight was Alaska Airlines ANC-ORD and United Xpress ORD-CAE. United and Alaska terminals are very far apart at ORD so you have to cross the street use the train to the very last terminal pick up your ticket go through security and walk down about 20 minutes to finally get to the xpress gates which is normally at the end of the United terminal. No moving sidewalk to help out. Should you find yourself changing airlines at ORD get your ticket from ORD to destination at the airport of origin. (In my case get my Alaska Airlines ticket then go to United/Canada and get the ORD-CAE ticket.) Otherwise you could be waiting in line at the ticket counter for a very long time. You will be in the same situation if you are flying to smaller airports in the northeast or southeast USA.
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Chicago O'Hare Airport customer review

I fly Internationally out of Terminal 5 at least 5 times a year and am always amazed at how bad the facilities are at International Departures. Hardly anywhere to sit - just fast food "restaurants" no shops to speak of. This is a golden opportunity missed! International travelers have to spend at least 2 hours in this terminal with nothing decent to eat and no stores to roam around - not even enough room to sit and wait comfortably. Once through security there is nothing at all!! The other terminals where you only have to wait 1 hour have plenty of amenities. Also bear in mind that lots of Indians and Pakistani families live in the Chicago area and when they leave the country the whole family is there to see them off so terribly overcrowded!
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Chicago O'Hare Airport customer review

I had my first travelling experience through O'Hare over the busy Christmas period. I have used Midway before and avoid O'Hare because of things people told me about it. I found O'Hare pleasant place - I landed at terminal 5 on American Airlines didn't have to do immigration as it was done in Dublin. After collecting my bags clearing customs and rechecking was out in 20 mins and in terminal 3 for my flight to Toronto 5 mins later. Nice selection of shops bars and places to eat. Fast train service between terminals.
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Chicago O'Hare Airport customer review

I've flown in and out of Chicago's O'Hare and Midway airports on numerous occasions and O'Hare is so much easier. On a recent KLM flight to Amsterdam I was impressed on how quickly we passed through security. Especially considering there were quite a few other airlines checking in for flights. I was disappointed however at the lack of services offered once through security. And my experiences with O'Hare customs have been pleasant no long waits. Each terminal has its own security checkpoint unlike MDW or ATL which are just a mass of people at one security checkpoint and involve long waits.
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Chicago O'Hare Airport customer review

Great architecture pleasant structure to look at. The whole place is telling "come here again" but as to the functionality of the venue I have to say some unpleasant words. First cleanliness of toilets is a must not facultative. Second the fact that trolleys are not allowed at the transit train between terminals makes transiting painful for passengers with bags (especially for families). Third terminals 2 and 3 are not lit enough. In the evening arrivals areas on the ground level look gloomy. Terminal 1 is not well signposted. If you fly with United and your departure terminal is #2 you have to check-in at Terminal 1 and then go to Terminal 2 through a special passage for United domestic passengers. Stupid and terribly confusing for those who fly first time. I've spent some 20 minutes in Terminal 2 trying to find United check-in desks among ones of Northwest and Continental and then somehow guessed it should be at the Terminal 1. Food I ate at the outlet near the gate (Terminal 2 airside ) was iedible. Departing from Terminal 5 on British Airways was a difficult experience. Slow check-in and nothing to eat after security at 9pm but the terminal itself is nice roomy and convenient. Arriving with united to the state-of-the-art concourse B of Terminal 1 was a great pleasure. All in all great look poor touch.
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Chicago O'Hare Airport customer review

I'd suggest avoiding O'Hare if you are trying to connect from an international flight to a domestic one. No fast track for F/J class passengers no help whatsoever with flight connections. You just wait in the queue at immigration and take your chances. It's not even logical they had space at the US immigration channel so some uniform opened the barrier for people waiting behind me to go through. One guy tried to join this from near me- probably also had a connection- but aforementioned jobsworth shooed him back. I can handle the idea of needing extra security but if you US immigration can't find a way within this to accommodate the realities of an international hub then come clean and tell people not to try connecting at this or other US airports operating on this basis- which is many of them I believe. To their credit the airport and airline staff are pretty good at managing the situation and getting you on a later flight because they are well used to this farce and ashamed of it too. I know LHR immigration is bad but at least there's an effort to get people to their connection. If this is truly where US government/immigration has arrived at post 9/11 I'm afraid you've conceded a clear victory to the terrorists on this one.
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Chicago O'Hare Airport customer review

There is no way around the fact that O'Hare is simply a zoo. The facilities are simply not well equipped to handle the number of people that pass through it. Terminal 1 security is a nightmare even though there are two checkpoints one at each end of the building. Terminals 1 and 5 are also starting to look worn despite the fact that they are relatively new. That said the airport is well-maintained and relatively clean especially in light of the number of people who use the facility on a daily basis. United now needs to take a cue from Northwest Airlines (who built a new terminal facility for them and their partners at Detroit Metro) and build a new terminal at O'Hare that would allow United customers to transit from international to domestic flights in the same building.
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Chicago O'Hare Airport customer review

Chicago O'Hare is a mixed opinion here. International Arrivals are fantastic the most friendly INS and Customs staff I have ever encountered flying to the US. Efficient straight-forward and just plain good. International Departures is slightly less nice. Limited seating areas before check-in NO left luggage facilities even pre-9/11. Airline check-in is airy and open and makes life in the queue bearable. Almost no shops/amenities after going through security control which is a real shame. Domestic terminals are a nightmare. United's Terminal has NO information boards to tell you which terminal and which gate your flight is due to depart at staff are rude and unhelpful when you are stranded and where on earth are the information desks? On the far end of the half-mile terminal? The Skytrain makes moving from International terminal to domestic terminal easy though.
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