Chicago O'Hare Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 345 reviews
3/10
3 star Skytrax Rating
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9/10

Chicago O'Hare Airport customer review

(United Kingdom)

I recently had to transit through Chicago O'Hare from American Eagle flight to a British Airways flight to London. Passengers who transit from AA to BA Transatlantic can now transfer Air Side between Terminal 3 to Terminal 5 International Departures, this means that there is no additional security to go through once you have cleared security at your original US departure airport for the domestic segment. Transer from the domestic to the international terminal took a matter of minutes & was so easy to do which meant no more rushing to get to the transit system and then go through security again. Anyone can now transfer now with ease and no stress, we just need to have the same for inbound and that will make the whole experience much more enjoyable.
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
9/10

Chicago O'Hare Airport customer review

(United Kingdom)

Flew from London to Chicago with BA upon arrival in Chicago I was dreading the lines for immigration and customs, however to my surprise no lines at all! I was through immigration, customs and re-checked my luggage all within 25 minutes which is amazing. It is still a shame that there is no airside transfer between terminals but I am sure that will come as passengers who are travelling with BA to London & who transfer from a AA or American Eagle flight can now use the shuttle to transfer between terminal 3 to terminal 5 international departures. Otherwise a great experience with good facilities for passengers.
Experience At AirportTransit
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
9/10

Chicago O'Hare Airport customer review

(United States)

Easy signage. Food and quality moving to higher level. Charging stations improving. More will have to be added quickly. New airport map is available and excellent. Luggage moves quickly to luggage belts. Concourses clean. Maybe brighten or modernize to freshen up.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
2/10

Chicago O'Hare Airport customer review

(India)

The Airport terminal looks decent. But sadly it lacks facilities that even Mumbai has. Fewer charging points no free wifi. A really horrible airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Chicago O'Hare Airport customer review

(United States)

Terrible airport many flight delays because of "weather". De-icing policy is ridiculous. Avoid this airport unless final destination is Chicago. Try MSP as far more reliable alternative.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Chicago O'Hare Airport customer review

(United States)

They are horribly organized. With delays and lost luggage common (especially when changing airlines) just avoid the airport in general. They have some cleaner restrooms but that's the only real positive to them it seems. Limited food choices long distances between terminals with no easy way to get between them. Just avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Chicago O'Hare Airport customer review

(United States)

Just flew home to O'Hare yesterday afternoon. The customs experience was fine using the kiosks. But then you must deal with people. A woman shouted at me to go to number 43! I looked at that station and there was a man there with no passengers so I went straight to his booth. He screamed at me "I did not call you". I picked up my passport and papers and began to retreat at which point he said "Come here!" I told him the woman had directed me to his booth but he said again "I did not call you!" He then began to ask me a series of questions in a loud angry tone. Welcome home to Chicago!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Chicago O'Hare Airport customer review

(United States)

Very slow and long trip to the trains. Food options are limited and expensive. Signage poor and confusing. Security staff too busy chatting and joking amongst themselves instead of doing their job and clearing big queues. It could be different to US citizens though but definitely an airport to avoid. Plus you have to have to clear and check in your luggage. I missed my connection.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Chicago O'Hare Airport customer review

(Poland)

I've travelled about 10 times to the US this year it was a nightmare. We flew into O'Hare on Saturday 19th July 2014. The queue for passport control was incredible long - they were told that it would be more than a 3 hour wait and it turned out to be a total nightmare for us. O'Hare is incredibly badly organised. We asked if there was a separate line for families with kids but it was not. The people who were controlling the traffic were rude. How do you wait with two children under 10 (one 14 months old) in a queue that long after a 9 hour transatlantic flight? Dreadful. This is not the first time they or we have experienced long queues of this nature at O'Hare. Nothing seems to be done about it - why?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Chicago O'Hare Airport customer review

(United Kingdom)

Immigration for non US citizens at this airport has always been bad but our last visit in July 2014 took us 2.5 hours. There were only two booths open to serve a massive snaking queue. Often they would stop to chat just to keep us all waiting a bit longer. It's not about security it's just an opportunity for big brother to treat you as they please. And there's nothing you can do about it. They love giving passengers a hard time because that is there mindset. Welcome to the USA!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no