Budapest Ferihegy Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 102 reviews
4/10
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4/10

"signs were unclear"

(United States)

Trip Verified | Constructions made it harder to get to the gate and once there, signs were unclear and mostly non-existent, also almost no seating was available. An employee came and rudely yelled at people to line up in a different way. When I politely asked him to use a different tone, he said that when people behave like animals he will talk to them that way. However, he was the only one who behaved like an animal.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"feel of a cattle barn"

(Germany)

Not Verified | All the negative reviews about Budapest airport are true. The building is too small and therefore overcrowded, there is too little staff (most of them are unfriendly), waiting time for check-in and security is ridiculously long. Signage is often unclear or missing. The hangar-tent-style contruction for the low cost companies' gates is more than uncomfortable (hardly any seating available, no toilets, no catering, queuing in the half-open exposed to sun or rain, or inside a hangar without air conditioning). It has the look and feel of a cattle barn.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"prices are ridiculous"

(United Kingdom)

Trip Verified | When I entered the departure hall, the biggest crowd I have ever seen in Budapest have come across. There were queues across the hall to the Wizz-Air check-in desks because they intentionally did not open enough desks to make people pay for priority check-in, then due to the large number of people, there was a queue to the security check. I managed to sneak in via the fast track thanks to my silver status at Qatar Airways. I think the airport is short of space and around its max capacity in the rush hours so I strongly recommend allowing plenty of time for the check-in and security screening. The transit hall was quite busy but as the newest part of the airport it can deal with the large number of people. The prices are ridiculous, a 500ml bottle of water is around 650 HUF (£1.80), the 750 ml water is 900 HUF (£2.50). The perfumes in the duty free are really expensive too.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"an awful experience"

(United Kingdom)

Not Verified | Spending any time at Budapest airport is an awful experience. It is too busy, the toilets are not enough in number and they are dirty. Prices are a rip off (and duty free even charges in Euros, not Forints) and there is not even a drinking water fountain, forcing you to pay the rip off prices. A trip to this airport is always a frustrating end to visiting Hungary - you end up with a bitter taste.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"very smooth experience"

(United Kingdom)

Trip Verified | I had a very smooth experience today. Queues at security were actively managed and additional lanes opened when things got busy. Unusually attentive today.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"It requires more staff"

(Germany)

Not Verified | The queue before the security check was a disaster. Even after booking the priority check-in option, I had to ask other passengers to let me in and I still had to wait over 20 minutes. The security check and the handling at the gate was completely overloaded. It requires more staff in the rush hours! DE: Die Warteschlange vor der Sicherheitskontrolle war eine Katastrophe. Auch nach Buchen der Priority Check-In-Option musste ich andere Passagiere bitten mich vor zu lassen und ich habe dann immer noch über 20 Min warten müssen. Der Security-Check und das Abfertigen vor dem Gate war völlig überlastet. Es ist mehr Personal in den Stoßzeiten notwendig!
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Worst airport in the world"

(Italy)

Trip Verified | Queuing for boarding in a sort of hangar, some 400 people with no air conditioning, temp 29C outside, inside maybe 35C. Worst airport in the world including underdeveloped countries.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"just slow paced staff"

(United Kingdom)

Trip Verified | We arrived two hours before departure, having been held up in traffic. When we entered the check in area we had to walk through a queue which extended the whole length of the check in area. This was a queue to go through to security. We went into our check in line and the process was very slow to check us - just slow paced staff. We then turned about and found that the queue to get through to the security area was even longer now having started to double back on itself! We queued for an hour before we got through security and by that time we had 45 minutes before our flight took off, and our flight had been called for boarding. It was as well that we decided to go to the gate rather than spend any time in the departure lounge because when we turned a corner we encountered a passport control barrier. When we got past this barrier we got down to our gate and went straight out onto the bus to board our plane. If we had been any later getting to the airport we would have missed our flight - very stressful. Moral of the story - make sure you get to the airport three hours before departure.
Experience At AirportDeparture Only
Date VisitJune 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"have never seen anything like this"

(United States)

Trip Verified | Wow, what a hot mess of an airport. No information displays on the monitors until the last minute then you must scramble to the counter dodging fellow passengers to check in your luggage. I can verify what others are reporting here about the staff being rude. The will literally scream (not raise thier voice) but scream at you and others in Hungarian while mixing in a few personal insults as they assume you don't understand them. I have never seen anything like this anywhere and am shocked by the total lack of professionalism. It's like they are disgruntled teens working at a fast food place. Not what you expect from an adult staff at the airport. They just seem so unhappy with life in general. The job was just the tip of the iceberg. Go find a job that makes you happy! Then there is the total lack of organization. They have priority express lines at the checkpoint that you can pay to have access to but no one pays as travelers who are more familiar with how disorganized the staff is will simply jump into that line when no one is looking. I literally saw someone secretly motion to me to do the same and join them. I had a good laugh at the but this is what we have as an airport in Budapest. Significant improvements needed here guys. You can do better than this.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"rudeness of the staff"

(Romania)

Trip Verified | The only reason I'm choosing this airport is for the variety of flights from Budapest. Otherwise, there is nothing that makes me recommend it, and it's a shame that such a nice city as Budapest, has this kind of airport. The worst thing about this airport is the rudeness of the staff, which honestly I don't understand in any way. Recovery of luggage it is another black mark against them, besides the fact that you wait to long for the luggage, you may be also be mislead by the screens showing the pick up line. They show one line, and deliver to another one. There are many other points, such as cleanliness of toilets, seats comfort etc.. but there is too much to write. Resuming, if it was not for the different flight options, I wouldn't have recommended the airport.
Experience At AirportDeparture Only
Date VisitApril 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes