Budapest Ferihegy Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 112 reviews
4/10
No Skytrax Rating
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1/10

"I was left distressed and dishevelled"

(United Kingdom)

Not Verified | My husband and I are both in our 70s and as in common with many in our age group we have metal prostheses. We travel with easyjet three times a year to visit family in Budapest from where we travel by train to Warsaw to family there. This we have done for many years. Nothing in my experience as a traveller equalled the humiliating, intrusive and inappropriate body search myself in particular and my husband to a lesser degree underwent at the security on 3 November 2023. We had removed our shoes and watches, liquids bagged etc. We expected the metal prostheses to alert the alarm and were duly directed to the body scanner. The scanner locates exactly where the metal is on the body. What then followed would under any other circumstances have been regarded as a full on sexual assault. I was wearing loose fitting tracksuit bottoms and a non wired sports bra with a loose fitting jumper on top. I was still dependent on my crutch but this had been taken to the end of the conveyer belt. I was made to stand unaided while this woman's hands felt my breasts and groin area four times (this the airport disputes.) Furthermore, I had an ear infection at the time which I explained to the woman but nevertheless she roughly rummaged in my hair and ears. I speak adequate Hungarian and had explained my painful ears to her. I was left distressed and dishevelled. The whole experience has traumatised me. But regardless of my sensitivity why are elderly vulnerable people subjected to such cruel and unnecessary treatment? This is something airports need to address as prostheses are common in our aging society. Those youngish 'security staff will be old one day. I wonder h0w they will feel when subjected to cruel and in my opinion abusive treatment. I have written to both easyjet and Budapest airport and received anodyne responses.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst experience ever"

(United Kingdom)

Trip Verified | Worst experience ever. I will never fly from this country again especially with Wizz Air. Wouldn’t recommend this airport or airline to anyone. Better go for other options. I’m flying every month to different countries and never had to deal with staff and airport procedures like the Budapest airport. Never travelling there again! All they want is your money for the worst service possible.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"The worst experience"

(United States)

Not Verified | The worst experience I have ever had at an airport. The baggage check doesn’t open until two hours prior to the flight and the customs people wouldn’t give us a stamp until we checked in. Leaving basically no time to get through security. I have never seen a more unorganized incompetent airport, it is an absolute disgrace to all other international airports I have been to. Do better Budapest.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"rudest and incompetent employees"

(Greece)

Trip Verified | The worst airport in Europe with the worst, rudest and incompetent employees. I lost a flight because no one would help me catch my next flight, as I had come from another city with a delayed flight. Absolutely noone answered my desperate call for help and i tried everyone i found who was supposed to know. I cried in the middle of the airport holding my young child. I lost my flight, got stuck there for a night. A real nightmare. Avoid if you want to be well and safe
Experience At AirportTransit
Date VisitSeptember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"it's easy to get around2

(Slovakia)

Trip Verified | There are many places to eat, it's easy to get around. Everything is signposted in 3 languages, lots of people help you right away if they see you're lost/
Experience At AirportArrival and Departure
Date VisitAugust 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"really like the atmosphere of the airport"

(Hungary)

Not Verified | The check in was slow. But the departure terminal is spacious, clean. Nice, cafés, and shops are there. But if you Hungarian, the guys from Erste Bank always wants to make you contract for a credit card. This is shameful, I've never seen such a thing at any other airports. You want to have snac, coffe before the flight, and some sales-clowns trying to sell you credit cards. Instead of that, I really like the atmosphere of the airport.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"efficient, spacious and spotlessly clean"

(United Kingdom)

Trip Verified | Nobody seems to have reviewed this airport for a few months, which presumably means people think it neither spectacularly bad or good. It is in fact pretty decent. It is efficient, spacious and spotlessly clean. The staff of all sorts manage to refrain from being arrogant, offensive, foul mouthed and bullying and get people through all the checks and inspections all the more efficiently. It is not perfect. There is distinct lack of seating in all areas. Food prices are are perilously close to being a rip-off, and the layout of the place is in a line , which means you could end up with a bit of a trek to your gate.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"staff were very kind and professional"

(United Kingdom)

Trip Verified | Security and airport staff were very kind and professional. Airline ground staff still have to improve. Minor things, but would be important for a smoother check-in, boarding.
Experience At AirportDeparture Only
Date VisitNovember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"patient, smiling and incredibly polite"

(Hungary)

Not Verified | I normally do not write reviews, as travel through airports quite often with various service levels - I had wonderful service in Luton and miserable service in Dubai, but the last departure out of Budapest was one of the nicest, which was especially true for the personnel at the security screening. They were patient, smiling (through their mask), and were incredibly polite. I never knew that passing through the security screening with two hyperactive children can be a good experience. Otherwise, clean terminal, short walking distances, food options are a bit limited.
Experience At AirportDeparture Only
Date VisitOctober 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
6/10

"terminal (2a) was clean and well laid out"

(United Kingdom)

Trip Verified | When I arrived at this airport the customs/immigration check took an age, at least an hour. On exiting the airport the parking zones were clearly marked and I was able to find my transfer without too much trouble. On the return leg, check in was clearly marked and I was able to clear the bag drop and security within about 20 minutes. The terminal (2a) was clean and well laid out, with a fully functional food court, shops etc. My only gripe is that there is a lack of screens here, I was one cluster of screens on the ground floor, that was it. There was certainly nothing where I was on the first floor. There was quite a walk to the departure gate, but first I had to go through passport control. Not really the airports fault but the police officer at the kiosk didn’t beckon me forward when an opening appeared in the line, just stared at me the way I might stare at one of my dogs if it has been naughty. So forward I went, no hello, no goodbye thanks for visiting, nothing. Very rude man. At the departure gate there wasn’t too much seating but I did see USB ports for phones etc and the toilets were clean and tidy. The a/c here did a mans job, very warm outside but very pleasant in the gate. Not a complaint from me, but if I was a speedy boarder I’d have been rather annoyed. They were all brought forward and sent down the air bridge. About 10 minutes later I was a little miffed as I was still standing in the gate. But on looking out the window the speedy chaps were now in a “cage” section of the air bridge (pictured) No a/c, completely exposed to the 30 degree plus temperatures outside. And there they stood for a good 20 minutes. All in all not a bad airport, certainly head and shoulders above Stansted in terms of passenger amenities and general appearance.
Experience At AirportDeparture Only
Date VisitJuly 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes