Bristol Airport

Expensive taxi journey to get to the airport. Only the airport taxi service is allowed to drop you off near the airport. Drop off and pick up costs £1 each time. Rip off trolley charge to take your bags 30 yards from the drop off point. If you use the airport parking this is more expensive than many of the flights. Long queue to get past security. Staff are rude. Once inside there is nowhere to sit. The departure gates are next to the shops you cannot get to the shops as they are blocked by people queuing to depart. There are only about 3 places to eat. LDeparture gates are miles away so once you have cleared the security checks you have to run to catch the plane! Once you have reached the departure gate it is handily down a flight of stairs so you have to struggle with your cases and prams down a cramped staircase. Once in the departure lounge there are approximately 20 seats for 150 people. Returning to Bristol is a horrendous experience. You will be dropped miles from security. People will be running for the exit to try and beat the queue! The final security gates are a nightmare. When you finally clear security and get your bags you will arrive in the airport foyer which is tiny and cramped. If you have forgotten to book a taxi you must then join another queue. The taxi then joins the rush hour traffic. Avoid if possible.

Security and walking distances to departure gates are unacceptable. They reflect a business which is run entirely on the basis of making money. Similar comment can be made of charging for airport trolleys and for picking up and dropping off.

Pick up and drop off are a nightmare. You have to use their (chargeable) drop-off parking. Short stay parking - what a rip-off. Flight £40 (to Poland) Parking £60 - Bizarre - how much does a piece of Tarmac really cost? On arrival (from Crete) - yes have used this airport more than once - we had to walk what seemed like miles. A travelling floor might have helped those less able citizens who found it a struggle! I'm sure Bristol could do better!

I use BRS several times a year and it's fine. Security on the way out generally takes no longer than other airports and baggage delivery on arrival is usually pretty timely. I'd have to agree with an earlier comment regarding use of stands aircraft seem to park past unused stands quite regularly and I grapple to see the logistical reasoning behind this. However on another comment (posted today) you'd struggle to pay £27 for parking and even so why would anyone living 10 minutes away from the airport choose not to get a taxi?

Same comments as most on here -it's a disgrace. We only use it because we're only 10mins away. They've moved the free pickup and drop off point from adjacent to the terminal to 1/4 mile away down a steep hill so they can now charge for the former one. If you want to get through security in less than half an hour you have to pay extra for that too. They've taken out seats in the departure area to turn the space into a shopping mall so you have to stand waiting for your flight to be called. You then have to walk up to 1/4 mile to a gate with no escaltors/travelators and then stand for around 20mins in an area where there are 20 seats for aircraft carrying upwards of 150 passengers. The car parking charges are outrageous-we were recently charged £27 for a day and then had a credit card surcharge slapped on top of that with no warning.

I have used Bristol 6 times at various times of the day in the last few weeks. Departures have generally been quite good with queues for security no more than 5 minutes seating can be crowded particularly early morning but there were always some places. Flights particularly from the western apron are called early. Arrivals were not so good but just acceptable the passport readers were working but very slow - at least once it would have been quicker to queue to see an officer. My main gripe is the misuse of resources my last arrival was typical: the aircraft was parked at the far end of the western apron giving us a 400+m walk to the terminal building (they do at least advertise the distance). As we walked along we saw at least a dozen aircraft parking spaces closer (including 3 in right front of the terminal) none of which was being used. Surely a more efficient use of space that would make customers' lives easier is a relatively easy thing for management to achieve? Also why do you have show your boarding pass to buy a newspaper? WH Smith if you want reduce the queue just be sensible.

We live 10 minutes from the airport so try and use it when we go away on holiday/business. I also have to pick up people frequently. Here are my issues: 1. The free short stay parking is at the far side of the airport forcing you to pay for up to 20 mins drop off/pick up. 2. Pay for a trolley. 3. Insufficient security staff at busy times. We've waited 45 minutes at times. 4. No water fountains. They want you to pay £1.50 for a bottle of water when you come through to the baggage reclaim area after a flight. 5. The final straw was this morning. We arrived at 5am after a flight from Florida. Our airplane "parked" at the furthest gate possible from the baggage reclaim/customers so we had a long walk and most people had young and very tired children. We cleared customers swiftly but then were told that for operational reasons we'd have to wait 30 minutes to receive our baggage. 6. On top of this next year Thomson will no longer be flying from Bristol to Sanford (Florida) because Bristol Airport charges them too much.

Normally okish but yesterday was a shambles at security 40 mins to get through people in danger of missing flights etc. Problem seemed to be a scanner out of order but the staff did nothing to reorganise the queues or inform passengers just left the affected very long queue standing there in ignorance. And when it was pointed out to staff that people were in danger of missing flights the response was a shrug and "well you should have got here earlier then". Dreadful customer service and attitude. Also parking charges are a rip off short term is £ £3.50 up to an hour or £6.50 if you stay 1-2 hours easily done when meeting someone. Or £1 just to drive through.

It's a disgrace to charge for dropping off - often you're not even going to be there long enough to switch the engine off. Rightly or wrongly I pulled up to drop my sister off just before the drop off zone - no double yellow lines no signs to say you couldn't pull over there and I wasn't causing any obstruction. Having dropped her off I thought I'd take the opportunity to remove my coat before continuing on my way. Suddenly there's a loud rapping on my window and an official shouting at me 'Move'. Surprised by his aggression I said I was about to leave. His reply: 'Move now'. Most unpleasant. The police don't speak to people like that and neither should jobsworth airport officials.

I have noted other negative comments about this airport and agree my review is about the manner we were screened during the security process. We are both older people my wife having undergone a knee replacement needing the continual use of a walking stick. My wife went through the scanner and as usual it reacted. I can describe it no less than they pounced on her demanding that she go through a thorough security check she was treated without due concern for her condition and kept standing unaided for more than 20 minutes - her requests for the return of her walking stick were refused continually being told this was 'Procedure'. I went through and I had forgotten a small magnetic glasses holder in my waistcoat pocket and the scanner reacted to that. My belongings were searched I became extremely unhappy at the way he was conducting himself. We were treated from the start as though we had done something criminal that we were guilty of something. We both totally understand the need for security we would be foolish to suggest otherwise it was how the staff applied the security measures that is at fault. We have passed through innumerable airports in our lifetime never have we been subjected to such 'jobsworth' attitudes and a lack of respect and empathy shown towards older people. I doubt we will ever fly via Bristol again.