Bristol Airport

Bristol Airport has been a wonderful friendly easy to use and cheap airport. Why on earth has the practice been introduced of charging £2 for the use of a trolley? Especially as the drop-and-go car park has been re- sited so far from the terminal building that anyone being dropped by car with for example children and luggage not an unusual set of circumstances will need two trolleys. Bear in mind that for some travellers a private car remains the only way they can get to the airport economically.

No free passenger drop-off area. Cost me £1 for less than one minutes parking didn't even switch off the engine. Passenger pick-up was worse. By my watch I was still inside the 20 minute window but was charged £3 at the barrier. That's £3 for 20 minutes parking! No free luggage trolleys. This airport fleeces the traveller at every opportunity. Returning to Bristol from foreign airports which are efficiently run and who try to provide a service to their customers is embarrassing.

Departed mid morning on a weekday and returned Sunday afternoon both painless with nothing really to criticise all systems functioned quickly and efficiently. As a regular user it is clear that the number of flights from Bristol this winter is down on previous years and the summer months and while I am sure the airport's management are concerned it has benefits for passengers - queues are short and facilities adequate. There is still the long trek to/from the western departure gates but on this occasion I was lucky our aircraft was close to the terminal.

Flying from Bristol to Tenerife we had a late morning flight check in was a bit busy but got through quickly check in desk staff were friendly and security staff were also very nice duty free was busy but had good facilities (needs to be extended.) A long walk to gate and was very busy but flight staff were polite. I will look forward to flying from Bristol soon.

Bristol is my local airport and I like it very much. If you want a good long walk ridiculous waits and rude staff try Paris or Geneva. If you want lack of seats basic amenities and rude staff try Spain Barbados or Acapulco. Bristol is a lovely airport with little wrong with it. I make a point of travelling Easyjet when I can.

One pound charge for drop off is unacceptable. Non-refundable two pound charge for use of a trolley is theft. Lack of seating and restricted room when removing and donning items of clothing is unacceptable. There must be some way that consumers can fight back against this treatment that we as customers remember have to endure. Maybe we need more airports to create real competition.

Travelled to airport using public transport for midweek morning flight. Arrived at terminal 7:30 am. There were no hold ups on the road. I used online check-in so went straight to security. Absolutely no queues at security. Returned on Friday evening only one person in front of me at passport control all scanners and manual checking stations were open and working. Using only hand baggage no further delays and used taxi to get home. All in all both ends of the trip couldn't have been better.

I travelled to the airport by train/bus. Everything was on time and the bus dropped me off directly outside the terminal entrance. Travelling on early after noon flight there were very short queues at security the security staff were positively friendly and helpful and guided me to the shortest x-ray line. Bristol compares very favourably and in many cases has far more facilities with many of the other regional airports I've visited in other European countries. I downgraded the faculties based on seating arrangements which are not ideal (sat in corridors effectively) but again these compare favourably with other regional airports. I have an early morning flight in 2 weeks.. It will be interesting to compare experiences.

Once again I subjected myself to the most charmless security staff on the planet. I have used this airport on numerous occasions and the staff are dreadful - rude non communicative and surly. I was summoned by the beckoning finger for frisking and the lady who performed the operation said not one word and had a surly face. She took my shoes and after frisking I had no idea where they had gone. Despite loudly asking my husband where they were no one offered one iota or help or advice. Luckily my husband had seen them reappear. I claimed them and we beat a hasty retreat. If anyone from Bristol Airport reads this I would suggest you invest in some customer relations training for your staff as must of them seem to have had a charisma bypass. I will not use this airport again unless there is no other option.

I found this to be a pretty ok airport all around. It felt open clean and accessible as a place to be utilised. I used it last year when travelling to Glastonbury. The process from start to finish was all matter of fact and done with flowing efficiency. When we spent most time there (returning home) it was a quiet time on a Sunday evening so I'm not sure how they cope during busier times. Almost too much so at times we were wafted through without the usual glare of strict attention that you get when travelling through airport security. Airside there is a good range of shops and places to eat that despite the quietness of the airport were all open and offering their full range of services. So overall a good experience the relaxed atmosphere which as I say may have been specific to the time of our visit was great but could appear to cross into indifference or apathy if not careful.