Bristol Airport

Appalling for people to have to traipse such a long way from plane to terminal building. No escalators/moving walkways but lots of stairs. Always lengthy passport control queues. What really gets my goat is the fact that you have to pay to drop off/pick up as well. If it is to be known as an "International Airport" then it really needs to buck up its ideas.

Security self scan gates don't work properly. The security Staff seem undertrained and customer service was something to be desired. Not a good experience.

Used the airport twice within the last 6 months. Worst experience ever on both occasions it involved a quarter of a mile walk to board the plane. Same on return journey. Never used to be like this whoever designed the new terminal should be sacked no horizontal escalators I can't imagine how old people cope.

Bristol is a functional regional airport. It operates on the same economic model as low cost carriers. If you want a service such as a trolley you pay for it. In the same way that if you want to put your bag in the hold you pay for it. I have travelled through Bristol countless times over recent years and have always found it to be efficient and comfortable. Yes at peak times in the mornings the terminal can become crowded and that can be a pain but again if it troubles you that much you can pay to go into the Aspire lounge. I wonder how many of the moaning commenter's have extensive travel experience? Some of the walk times at Heathrow and Gatwick are far longer than the 5 minute walk from the west apron and all airports charge for drop off now. What service do people expect if they've paid £45 to fly to Europe? If the airline is charging that; what cut do you think the airport is getting? Ryanair pays the airport virtually nothing in landing fees. That's why they make up revenue elsewhere. You get what you pay for. You aren't going to have a world class airport like Changi or Dubai when it is only served by low cost airlines. If you want luxury fly business from Heathrow but then again you will have to pay a premium for it! I think we are lucky to have a local airport with so many connections cities like Cardiff would kill for the network Bristol has.

After my review in July I flew four more times to or from Bristol in the summer each time the flight departed from or arrived at a gate on the western apron necessitating at 350+ metre walk meanwhile every aircraft parking spot in front of or adjacent to the terminal building was empty. I sent an email to the airport politely asking why this happens as it seems inefficient on a number of levels and inconveniences passengers for no apparent reason. Two weeks have passed and no reply I assume there is no rational explanation. It also indicates the indifference with which the airport's management appear to regard their customers. For all this I am not entirely negative about the airport I have never encountered rude staff at security or border control as mentioned by others some appear rather bored and disinterested but to be honest it is not the most exciting job however they have always been polite. My opinion remains that Bristol is an acceptable airport let down by poor management whose only interest is maximising revenue at any cost.

This is my local airport and I am ashamed of it. The latest changes have made the travel experience worse. You start off with a crowded drop off point that also doubles as a collection point and it just leads to chaos. The drop off point should be near the departure zone as most people being dropped off are going to catch a flight. You then start the first long trek with your luggage and perhaps children. If your unlucky your operator (Thomson) has a sign at the check in desk stating all flights which will then guarantee you standing watching people queue jump as their flight is boarding before yours (we stood for 45 mins watching this). Then you negotiate the security section which can either be straight forward or another stressful windup. I managed to get my belt camera wallet coat keys and travel bag back pretty quick but I was puzzled where my shoes went. I stood waiting for 5 minutes and they just disappeared whilst even more people passed through. The next windup came as we had to walk through duty free shops and stalls which seem to be taking over where there used to be more seating and refreshment area. We had booked to wait in the Service Air lounge which had now been relocated since last year. Another disaster but I will take that up with them. Now this is where it gets stupid. Your gate is announced on the departure screen and you could start one the longest walks of you life in a small airport. We walked for ages along an upper corridor to find the gate. We then negotiated about 30 steps to a holding area which was packed with our fellow Thomson 757 passengers (about 233 people). So this whole new building protect left us walking along distance negotiating stairs and still walking out over the airport apron to queue in the elements onto the steps of the plane. The return flight was just a rerun of the out bound experience. Out of the plane down the steps into the rain the walk across the apron up the 30 steeps and the walk that felt I was going suddenly to appear at Bristol City center. I really felt for those fellow passengers who had any difficulty walking or those with young children (as you hand in your pushchair and don't get it back until luggage reclaim). Judging by the other passengers £2 to hire a luggage trolley must be a joke as they were more than likely free where you flew out of your departure airport. Air travel is supposed to become better! Come on Bristol start thinking about your customers and get it right!

A place where the customer is simply gouged! Extremely poor access - small roads and no motorway access. Rip off car parking prices where your car is parked in badly lit and sign-posted areas. In the terminal you are again expected to stand around as the place when busy has hardly any public seating as it has been given over to Duty Free and other retailers who are allowed to charge what they want. Plus who else puts a large Starbucks in the middle of the concourse and builds a new gate system that is about a quarter of a mile long with no traveling escalator. It is dreadful when you see elderly people struggling after a long flight to walk all that way. As other people have commented many of the security and staff have a real "job's worth" attitude towards the people who ultimately pay their salaries - the customer - I find they are often the most officious of airport staff I have come across and I travel a lot around the world. The passport arrangements are regularly farcical as the queues build - absolutely no chance they will take away some retail space to provide more space for the paying customers.

I fly a lot and flip between LHR and BRS. I've used BRS quite a few times in the recent weeks using both low cost and national carriers. Car parking costs are in line with other airports security no issue (I was expecting a long delay for a midweek 06.30 flight but was through in no time at all). I have never found security staff anything other than pleasant and professional. Returning - again no issues through passport control there was a queue all desks were staffed and the queue kept moving. It compares more than favourably with other regional airports across Europe. I'd like to make an observation on other largely negative comments about walking time to gates and irritating charges for trolleys and car pick up. Probably 80% of the airports landing fees revenue is from low cost carriers who are not prepared to pay for frills including moving walkways and air bridges. Even at airports with these facilities the likes of Easyjet and Ryanair end up in a basic terminal and/or one far away from the main entrance and when you get to the gate you can still be bussed to the plane. Don't blame the airport for providing only what the majority of their carriers are prepared to pay for.

For a small regional airport has a surprisingly modern spacious terminal. Big enough to provide decent facilities while still retaining the small quick and relatively painless experience of a small airport (any airport these days involves some element of hassle!). The gate was a fair walk but no worse than most airports and the flight was called in plenty of time to get to the gate without feeling rushed. Process on return was just as good - 20 mins from touchdown to being in my car having collected my baggage is pretty good.

Worst airport on the planet by a mile. Extreme charges to drop people off rip off charge for trolleys been to 8 different airports this year and this is the only one with a trolley charge. Security takes an age I was clean shaven when I joined the queue and had grown a beard by the time I was clear. Very long walk to gates for elderly and young children. Flights are expensive compared to other UK airports. I use as a last resort and I'm local.