Bristol Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 427 reviews
3/10
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2/10

"Severe overcrowding"

(United Kingdom)

Not Verified | Bristol Airport has increased the air traffic but the terminal is sadly lagging behind in terms of capacity. Severe overcrowding at all times if the day, even at 6am. Nowhere to sit on last 2 visits.
Experience At AirportArrival and Departure
Date VisitJanuary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Disgusted by the lack of customer care"

(United Kingdom)

Trip Verified | I arrived 2 hours and 20 minutes before takeoff for a flight to Sofia for a week's skiing in Borovets. Initially I was delayed for 60 minutes checking in due to a computer malfunction, and then for 55 minutes clearing security. I missed the flight and now the airport denies responsibility blaming the airline easyJet and I have lost the money £1,400, that I have paid for the holiday and associated expenses. Disgusted by the lack of customer care and cavalier behaviour of the airport's staff and operators.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Avoid if you have a choice"

(United Kingdom)

Not Verified | I would repeat the concerns outlined in then previous reviews. I will always choose to use Heathrow or Gatwick even though Bristol is closer to our home. The overall customer experience is one that screams 'we don't really want you here'. We travelled on a quiet day, but they were still taking 20 minutes to get you through the security checks. Just as well we arrived a full two hours before our flight. Moreover the drop-off charge is 'daylight robbery' - £3 to simply stop and unload, and even then this is 100 yards away from the departure lounge. Avoid this airport if you have a choice.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
6/10

"wasn't any where to sit"

(Vietnam)

Not Verified | My family all paid for Priority boarding, but there wasn't any where to sit for us, so we stood for 45 minutes before we could board, while regular passengers all sat.
Experience At AirportDeparture Only
Date VisitDecember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"standard of customer care is appalling"

(United Kingdom)

Trip Verified | Bristol airport depresses me in that I have to travel through it every other week. The cleanliness is poor and, in line with other reviewers, the standard of customer care is appalling - they simply don’t seem to recognise their customers as anything other than an impediment to what would otherwise be a perfectly easy and uneventful day job. We disembarked from our delayed flight from Amsterdam recently to have to wait a further 10 minutes for a member of the ground crew to amble up and then watch us cross the zebra crossing into the building. He couldn’t care less. The drop off charges which have just tripled are a disgrace and a clear licence to print money. The passport control scanners are only just fit for purpose, subject to frequent error and supported by a bunch of staff who seem utterly disinterested in the service provided to people entering the country. If I could fly from anywhere else I would but that would be even more impractical than using Bristol. Bristol airport for some reason don’t recognise easyJet Plus customer use of their Fast Track service which again reeks of profiteering by comparison to most other airports who support this useful and paid for benefit. I’ll stop here as this is becoming really depressing but at lest gives me a chance to get a few things off my chest.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"oppression and extortion"

(United Kingdom)

Trip Verified | Since we last used this airport in October the charge for drop off/pick up has increased three times. How can there be any justification for a three hundred per cent increase overnight? Upon our departure, on 5th December we had to walk from the departure lounge to Gate 12, a ridiculously long walk by anybody's standards. Upon our return we had, with cabin baggage, to climb a long flight of stairs followed by a walk of 430 metres (there was a notice saying so) followed by another walk downstairs. The design, which forces people to walk upstairs and later downstairs, seems to be a deliberate attempt to give passengers a hard time. The long walk is made even worse by the introduction of uphill ramps on the way I am aware that all airports in the UK have to be licensed by the Civil Aviation Authority and question whether some of the practices at Bristol come within the scrutiny of the CAA. It seems clear that the owners and managers of this place see it as an instrument for oppression and extortion. I am curious that, despite there being an opportunity to do so, Bristol Airport never, ever replies to any of the severe criticisms of it made by passengers on this site. A case of keeping its head down and raking in the cash until someone finally takes action.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
6/10

"Bristol is lagging behind others"

(United Kingdom)

Not Verified | I travel through Bristol airport regularly for business and pleasure. Generally I think Bristol is lagging behind others, even though the terminal building is fairly new it is no where near the best airports i travel through. The choice of shopping is limited and food/drink not great as well as being very pricey (as are most airports). My biggest gripe is security, as I said I regularly fly for business and often with just hand luggage. I pay for Fast Track so as to avoid the holiday queues (particularly in the summer). You pay £3.95 (online) or £5.00 (from ticket machine) and it is usually really good. However on occasions it all goes wrong and I recently missed a flight as it took over 20 minutes to get through Fast Track and they closed the flight 30 mins before take-off. So not really the VIP service they market it as.
Experience At AirportArrival and Departure
Date VisitDecember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Food in restaurants was expensive"

(United Kingdom)

Not Verified | Following immigration the departure hall was overcrowded, the price of bottles of spirits was more expensive than local supermarkets and no litre bottles were on sale. Shops were promoting premier brands of spirits with little sight of the standard brands. Food in the restaurants was as expensive if not more than Heathrow and Gatwick prices, we suggest you eat prior to arriving at the airport or bring your own to consume in the departure hall if you can find a seat. The best part of Bristol Airport is the Silver Zone Parking which is an efficient service at reasonable rates.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"have now vowed that I will never go there again"

(United Kingdom)

Not Verified | The business model for this airport is to reduce customer service to the lowest levels possible in order to make you pay to receive the levels of service you experience elsewhere. Minimum security checking lanes are open to drive you to pay £5 avoid the massive queues, you have to purchase clear bags and the fee for drop off parking is extortionate. Flights are consistently delayed or cancelled. Bristol airport is an hours drive for me, but I will drive for twice the journey time to use Heathrow or Birmingham. I risked it again today as the flights were convenient, and I have now vowed that I will never go there again.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Outrageous, greedy, they need sorting out"

(United Kingdom)

Trip Verified | Greedy managers, £36 milion made from the drop-off and pick-up 2018, now they have increased the price, three-fold. Greedy, pathetic and they need to be brought down a peg. New camera car - environmentally unfriendly, driving round and round and round, spewing out emissions. Just to give you a £100 fine if they spot you not using their drop off area. Outrageous, greedy, they need sorting out.
Experience At AirportDeparture Only
Date VisitNovember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no