Bristol Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 443 reviews
3/10
No Skytrax Rating
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9/10

"No reason to complain"

(United Kingdom)

Not Verified | No reason to complain. Went to Dublin on the 6th November for the day. I arrived about 3 hours before departure because I had read about roadworks and tree felling on roads by the airport. Also heard about massive queues for early day flights. After arriving on the A3 bus from Weston Super Mare at about 4.45, I was through security and into the departure lounge by 5.05 am. It was seamless and I could have had another hour in bed. Arrival was good also. Was out of the airport terminal within a few minutes. Didn’t have baggage to collect. Found everything had improved since my previous flight through Bristol before Covid pandemic. Fortunately it wasn’t raining. The walk from the airport bus station up the hill to the terminal could have been unpleasant if I had a suitcase or if the weather was bad. I don’t understand why they can’t arrange for the buses to stop immediately by the terminal entrances to avoid that traipse.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"My advice - avoid!"

(United Kingdom)

Trip Verified | My advice - avoid! 5+ months to sort out the £2k damage inflicted on my car in the official BRS run Silver Zone car park by their staff. They reversed another customer's car into mine whilst moving it to a storage area and didn’t tell me! Whilst Bristol Airport eventually picked up the repair and hire car costs, their response was lacklustre at every stage. Fortunately I noticed before leaving the car park and it was all captured on dashcam. I was left to co-ordinate repairs and quotes, hire car, chase them to make payment to the repairer etc. It was far from 'hassle-free' and sadly is not an isolated incident! Aside from the parking issue, the terminal is not a pleasant place to be, it is busy and cleanliness levels are not at all good.
Experience At AirportArrival and Departure
Date VisitApril 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"I wont be back!"

(United Kingdom)

Trip Verified | Longest wait for security I have ever experienced. Very poor information not telling us the flight was delayed until half an hour after it was meant to depart. Then trapped in an aircraft for an hour waiting for busses to unload us. I wont be back!
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"place is absolutely filthy"

(United Kingdom)

Not Verified | Bristol Airport has gone downhill. There was a local pandemic only recently yet the place is absolutely filthy. Toilets, cafe's, and general floor area is terrible. We travelled to Nice airport and Toulouse airport recently and there is zero comparison. A complete embarrassment. The management need to enforce some rules for the cafe owners and also should take a look at some other airports to realise what a pit Bristol airport is.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"trays were filthy"

(United Kingdom)

Not Verified | The white trays to put your belongings in for checking at departure were filthy, (black greasy marks all over them). I was required to put my light coloured summer jacket in one. Next time I will wear an old mac!
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"definitely a place to avoid"

(United Kingdom)

Not Verified | First time using the airport post Covid, still the same plenty of jobs worth employees stood around talking in groups and not much use for anything else. Cleared so called security at the end of the early morning rush so not too bad time wise. Car parking is a total rip off - 1 day cost more than return flight. Long hike to and from departure / arrival gates, corridors, passageways and stairs. Pay Stations at terminal taking tickets, telling you how much it cost but that's it and one person somewhere trying to deal with all, mobbed. Even the way out of the car park is convoluted to slow you down and take you into the next charge band. In short the only positive thing about the place is its close to home but beyond that most definitely a place to avoid - rip off at every stage of using the place.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"management are more concerned about profits"

(United Kingdom)

Not Verified | Arrived to fly from the airport to Majorca, at 4.00 am there was many pop up bars and restaurants, there was quite a lot of people sitting on floor, old age, mothers with babies. It looks like Bristol airport management are more concerned about profits, than the people, will not be traveling again from there.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Distinctly average"

(United Kingdom)

Trip Verified | Arriving very early on the morning of Thurs 11th May for a flight to Dublin with Ryanair and returning late Sunday 14th May. Security on departure was incredibly slow. Bristol is a fairly decently sized airport for a regional despite seemingly being entirely short haul and package flights. Not an especially interesting airport and there isn't much to see. Most passengers seemed to be South Walians off to Spain for a week. Bus stops are a pointless walk across some gravel and a hill. Not the best design. I'd probably use again out of necessity. Distinctly average.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"I will never use it again"

(United Kingdom)

Not Verified | When I first moved to the west country I used Bristol Airport and was delighted by its friendliness and ease of use. However, after my last experience, I will never use it again. The service throughout was abysmal and although we arrived in plenty of time the security check queues were so long that we missed our flight. On our return 4 elderly people had to wait for an hour and a half for their care to be returned by the valeting service and to add insult to injury dropping off three of our party so that they could easily get to the departure area resulted in a charge notice of £100 pounds.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"shocking disgraceful arrival"

(United Kingdom)

Trip Verified | 17th March. Arrival. This airport is a shocking disgraceful arrival to the UK. Disgusting toilets, really horrible compared to many airports in Europe and a total embarrassment. Terrible lack of seating because there exists one overpriced Hampton by Hilton hotel and very little else so you either sleep on the airport floor or pay £180 for the Hampton (in Latvia the 5 star Kempinski would be available at this price and Latvia is not cheap for accommodation). Only cafe in arrivals closed for seating as they are cleaning it at 22.30. No one to ask for help. Terrible signage for National Express ongoing coach services and one person just said 'well you can find out online' Excuse me but why not have the information clearly displayed in the airport or by the National Express stop? No one cares. After travelling through many European airports especially Budapest, Riga and even Bucharest, Bristol Airport is a total joke. Only positive experience is M&S food store open 24 hours and nice friendly assistant.
Experience At AirportArrival Only
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no