Boston Logan Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 134 reviews
4/10
3 star Skytrax Rating
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5/10

Boston Logan Airport customer review

Surprisingly fast queue through immigration/passport/customs despite many hundreds of people arriving from other transatlantic flights then a 10 minute taxi ride to my downtown hotel. Return flight even better! A 15 minute taxi ride to Logan and the new very nice Virgin Clubroom. What a place to wait for boarding!
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4/10

Boston Logan Airport customer review

Flew in and out in late June with minimal queues both ways and helpful staff. The only criticism is the limited range of shops in the international departure lounge and that all the airline lounges are windowless.
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3/10

Boston Logan Airport customer review

Flew into Boston from Philadelphia and flew out of Boston to Charlotte both with US Airways. Facilities within the airport are nice. However if one had to connect in Boston with two different airlines it would be horrific as the airport is divided up between 5 or 6 separate terminals with no way to get from one to the other without leaving security from one and having to re-enter security at another.
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4/10

Boston Logan Airport customer review

A reasonable airport which serves its function satisfactorily. Immigration was quick and painless and without the usual aggressive cross-questioning I get as a solo female traveller - a great relief. The information desk was open and the staff member helpful and I got a taxi into town almost straight away. The return leg was okay - KLM/NWA check-in is self-service and efficient - but was slightly dampened by the disorganised security staff (how many times must people show their boarding passes?!) and lack of choice of somewhere to eat after passport control; but eventually Houlihan's proved a reasonable option with friendly bar staff and quick service. The rocking chairs in the departure lounge were a nice touch.
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2/10

Boston Logan Airport customer review

Have been a frequent LHR to Logan passenger for years the last 3 with a child. The only good thing going for Logan is the short walk from the gate to immigration. Otherwise Logan is surprisingly incredibly baby/child-unfriendly particularly when one is travelling on one's own. Baggage handling takes forever. The pushchair promised immediately on exiting the aircraft as at LHR never materializes. It doesn't arrive in the baggage hall until LONG after the last of the baggage have cleared somewhat battered. It's not easy trying to carry a car seat with a baby in it hand luggage and gather baggage simultaneously. Other passengers waiting in the same predicament often take pity and offer help which is just as well as the personnel are insolent and unsympathetic. After 3 journeys of said experience I gave up and bought a Sit 'N Stroll but continue to see families waiting forlornly for their pushchairs to arrive. This is in contrast to LHR a much- maligned airport where I've always had every assistance I required as soon as I stepped off the plane
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3/10

Boston Logan Airport customer review

BOS is my home airportt. I find it a perfectly functional airport but not terribly exciting. Some terminals (A E Landside) are newly renovated and quite nice while others (B) are in need of work. I've always been able to check in quickly and baggage delivery has usually been prompt. There are an adequate assortment of shops and restaurants though some of them are landside rather than airside (such as the Boston Landing area in Terminal C). I've found the TSA staff at this airport to be among the more professional and efficient in the country. Coming off international flights clearing customs is a matter of hit or miss. I've made it from the plane to the curb in less that 15 minutes but other times it's taken an hour. Transit access to this airport from downtown has improved since the institution of the Silver Line though it is still a bus subject to the same pitfalls of traffic and slow boarding as the Massport shuttle to the Blue Line.
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4/10

Boston Logan Airport customer review

Flew into Boston from UK on the Friday evening before Independence Day when thought it would be busy. What a breeze. The view of the city upon landing is spectacular in the setting sun! Was off the aircraft through Immigration and Baggage Reclaim and into Arrivals Hall in less than 30 minutes. The best thing about Logan Airport is its proximity to the city - so much better than DC and both Newark and JFK. Took approximately 20 minutes by taxi to arrive at hotel. Very pleasant experience and wouldn't hesitate to fly into Logan again if visiting the East Coast.
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4/10

Boston Logan Airport customer review

Flew into Logan on Luftansa via Munich. Quick no-hassle experience through very pleasant customs/immigration arrivals area; easy connection to Memphis via Northwest. Dramatic Terminal E ticketing area; comfortable NW departures area though somewhat confusing to find. Logan really needs to provide escalators connecting international departures (where most of the food/shopping is located) with NW domestic departures instead of that hidden elevator. Luckily staff very helpful and courteous. Much easier/less stressful than the usual JFK connections.
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Boston Logan Airport customer review

Keep in mind that the following opnions are based on my experiences from Friday March 16th and Saturday March 17th when the Northeastern US was hit by a severe snowstorm: BOS did not handle the bad weather situation well. Information provided was erratic if at all available. Flights that were cancelled were not listed as cancelled on the information monitors. They were simply taken off the monitors once cancelled. The airline staff told us that this was the way Massport the company in charge of BOS Operations always did it. One flight was listed with an arrival time of 6:30 pm until 6:40 pm despite that the airline staff knew that the same flight had not even departed from the airport it had been diverted to in the midst of the storm. The Massport staff assigned to the public information desks were extremely unhelpful and explained all problems with the incorrect information on the arrival/departure monitors as "it's in the computers"! I can accept that a bad weather situation is extremely stressfull to any airport. But the unprofessionalism exhibited by BOS/Massport is totally unacceptable.
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Boston Logan Airport customer review

Used BOS for BOS-FRA earlier this month returning yesterday. Terminal E's upgrades are nearing completion now Massport is putting new wall coverings up and new flooring at the Northwest section of the terminal. Boarding was not as chaotic as before and escalators were installed at this gate as well (departure lounge on level 3 boarding and CBP on level 2). On arrival the CBP immigration hall was empty. I have never seen it so empty before. I was literally through immigration 45 seconds after I entered the hall. The bag claim/customs hall is almost fully completed; there is a temporary wall beyond carousel 6 but other than that Terminal E is nearly done and has come a long way.
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