Bangkok Don Muang Airport

Not Verified | How can an airport keep you hostage? 5 hour layover to Japan. No smoking lounges (like Japan) and they won’t let me go outside? I have a boarding pass. I have a passport. What’s the big deal if I go through security again?

Not Verified | I found the Airport lacking in equality, they provide services for most people however not for people that choose to smoke. I spent 40 mins searching for a smoking area and when I found one it was hidden behind bushes, is if they are embarrassed by people who choose to smoke, most there were Airport Staff, there was no sign saying smoking area but plenty saying no smoking. Smoking is legal and the people that choose to should not be treated as embarrassing or like lepers. Most good International Airports provide a smoking area, so they cater for all differing people. I have to leave outside as late as possible, and cannot use the Food, Beverages, duty free or shopping areas as there is no time. It is time for the Airport to get into the 21st centaury, and assist customers.

Not Verified | One of the worst experience ever, firstly too crowded and secondly they have 3 different destination check-in and they only open 4 counters. Then they don't even indicate which row is for which destination until you reach the front and if you're wrong you have to go re-queue the other row?? Come on, do something better.

Not Verified | Haven't flown from here for 3 years due to covid, it's always been decent and I've found it relatively smooth but the website is way out of date, very disappointing for an international airport. Customer service desk was also very unhelpful, they no longer have 24 hour left luggage and no longer have bag wrapping, this left me stuck having to pay for excess luggage I didn't want to carry around Indonesia with me and of course meant extra expense. Ok both legs of my journey, check in was OK as was passport control but my flight was one of the last out at night so was relatively quiet anyway, only restaurant was McDonalds which I don't eat, a couple of coffee stalls with few sandwiches etc.. I don't understand why when you still have flights going everything pretty much shuts except for duty free!

✅ Trip Verified | The domestic terminal is better than the international, seemingly having been refurbished during Covid. Both have adequate food options. Plenty of seating. Clean. Domestic departures. At security beware the overzealous and brusque female personnel with their metal detector wands. A small coin inadvertently left in a pocket will immediately incur their wrath. Perhaps their rigorous practical training could also include occasional use of the words 'please' and 'thank you'. Polite manners to avoid confrontations are as important when dealing with foreigners as they are with the locals. International departures: leave plenty of time for passport control and security which is efficient but there can be long queues. At last, the the BTS runs out to Don Muang and the station is not too far away - making the old taxi lottery system a thing of the past.

Not Verified | I think Don Muang is much more beautiful than before including terminal 1 and I only walked quite a short way to gate, I want AOT to increase the other pier or expand the old pier (increase gate), especially the bus gate. Arrival: when I landed I just walked a short way but I think the walkway looked like a dimensional tunnel. Queuing was so long and bus gate was cramped.

✅ Trip Verified | On the 4th of March, I was flying back to Bangkok from Tokyo. At the end of an 8 hour flight with N95 masks, I was exhausted, and didn't do the usual "always look back the trolley" search that I normally would. I didn’t realize it until I was getting ready the next morning, that I have lost my expensive skincare that I bought for mom as a gift. Brand new and properly packed in the duty free bag. I panicked and thought there was no hope that I would find the goods. I called the airport just to try our luck. The airport staff told me to describe the items that we lost and would contact us after checking with the lost and found department. Only a few moments later, the airport called me that they found my items at the lost and found. A janitor had turned them in. We can arrange to collect the items anytime. It all seemed crazy to me because the items were in perfect condition. I was so grateful and could not believe that my stuff would be able to be found. The airport staff were extremely helpful and nice. It made my day and I still feel so thankful even until today.

✅ Trip Verified | Absolute trash customer service. Accidentally packed my 100ml DFS item into my carry on bag. Staff was very rude when telling me to dispose of the item. I was already super upset and yet she was not empathetic. Took out my smaller bottle wanting to refill my small bottle with the DFS item. She was being unreasonable and said I couldn't do so because my bottle didn’t specify 100ml

✅ Trip Verified | Great experience. Almost zero queues at immigration in and out, minimal wait for baggage. Good facilities. Clean. No wait for taxi downtown. Lots of seating. Reasonable WiFi. Pleasantly surprised. Much better than BKK, which was horrendous last time I went through.

✅ Trip Verified | Very good organisation. Quite quick drop-off. Very smooth passport and security control. Terminal clean enough. All directions presented clear. Shopping offer limited.