Atlanta Hartsfield Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 310 reviews
3/10
3 star Skytrax Rating
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2/10

"They need motivation and structure"

(United States)

Not Verified | Worst customer service experience ever. Employees were hateful, rude, no patience, and not the least bit helpful. They need motivation and structure. Everyone of them looked like they hated their job.
Experience At AirportArrival and Departure
Date VisitDecember 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Terrible airport to say the least"

(United States)

Not Verified | I travel often on business and was horrified at the behavior of TSA at the security checkpoint today. I left food in my suitcase in error and what they put me through was horrible. The screaming in your face during Covid, lack of social distancing at all. The women TSA agents were the worst. The level they got to in their voices and body movements was terrifying and abusive. Terrible airport to say the least. The TSA needs to be investigated for abuse of power.
Experience At AirportDeparture Only
Date VisitDecember 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"no one is policing the masks requirements!"

(United States)

Not Verified | Atlanta needs people to feel safe and fly to bring revenue to the city and airport. We will not be flying because no one is policing the masks requirements! Airlines can only police in their aircrafts. I saw several w/o masks in the train and many more at the boarding gate. They would sit with their backs to the gate agents (who do not have any power, except on their planes)! I saw many of the gate cargo workers from DGS at the food court, with no masks sitting talking on their phones. The Chiropractor on concourse A didn't even have a mask on and when I asked her where was her mask, she cut me a look! So many people, if they had a mask, had it below their nose. Atlanta Hartsfield has failed again. We will not be flying any more. A sign on the entrance door requiring a mask is not working.
Experience At AirportDeparture Only
Date VisitNovember 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"unprofessional and down right rude behaviors and attitudes"

(United States)

Trip Verified | It is unfortunate that people have to experience unprofessional and down right rude behaviors and attitudes when purchasing products. My husband and I decided to grab lunch from Subway in terminal T today while waiting for our plane to board. The two ladies working behind the counter (both making our sandwiches as well as the cashier) were unbelievably rude. We could have purchased our lunches from another establishment, but decided on Subway. These ladies weren’t doing us any favors, they acted as if we were bothering them. Excuse me! Never again will I purchase anything from this establishment while traveling through the Atlanta airport. In addition, almost all the employees at this airport are rude! If you do not like your job then quit! Nobody is paying for my travels nor is it free. At the very least, be courteous. If we weren’t traveling you wouldn’t even have the option to have your job. All flights staff have been kind and courteous, if only the employees in the airport would follow their lead.
Experience At AirportDeparture Only
Date VisitOctober 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
10/10

"this place is immaculate"

(United States)

Trip Verified | I am so proud of Atlanta Hartsfield! I don’t know if it’s the entire airport or just the Delta Terminal but this place is immaculate! The ladies room was super bright, clean and totally automated! My processing through check-in was seamless! So proud to say this is my hometown airport! Great job!
Experience At AirportArrival and Departure
Date VisitSeptember 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Rudest employees I’ve ever encountered"

(United States)

Trip Verified | Rudest employees I’ve ever encountered! This was less than 30 min here. I will never visit this airport again. Judging by the reviews this happens to be their norm!
Experience At AirportTransit
Date VisitAugust 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Queuing is awful with unfriendly staff"

(United Kingdom)

Not Verified | I was exchanging here. Queuing is awful with unfriendly staff. Delta is good but not their hub. I am never going again and you shouldn't.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Extremely rude and unhelpful workers"

(United States)

Not Verified | Extremely rude and unhelpful workers. My parents speak limited English, however written instructions as well as verbal information was given but everyone they came in contact with in reference to getting from the international terminal to domestic were rude. They actually came on a repatriation Flight due to a lockdown in India because of covid-19 through the US government and this airport was the only place it ended from Mumbai. I was hoping to avoid this airport for them but due to the circumstances I couldn’t. Sadly, even our beloved Southwest Airlines counter agent who was checking them into their Chicago flight was not nice to them. My exhausted parents eventually made it to Chicago but unfortunately I was compelled to write an honest review of their experience. I hope that during training or pep talks everyone is reminded that kindness doesn’t cost anything. Hopefully if we learn anything from this pandemic it’ll be compassion.
Experience At AirportArrival and Departure
Date VisitApril 2020
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"never seen the line as long"

(United States)

Not Verified | I’ve been TSA precheck for near a decade and Clear precheck over 2 years and I have never seen the line as long as it is today. First, it started just before South terminal baggage claim by doors S3, winds along the right side of the hall to the south terminal then crosses the hall and winds back up the left side to the entry door of Clear. Then the shared hall with regular TSA Lines. Looks like at least one of the Clear machines is broken. But the TSA lines and regular Clear lines look to be as long or longer. What gives? I almost wonder if general boarding is shorter. It took us over 35 minutes and the line is much much longer now than it was 30 minutes ago.
Experience At AirportDeparture Only
Date VisitMarch 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"will never fly through ATL"

(United States)

Not Verified | This is the reason why I am cutting out traveling by punishing me to traverse the entire airport to the entrance to have a cigarette or a vape hit. Making me now have to leave security. It is my right to have a place too. The non-smokers and health conscience individuals I am by no means stating you have to be around my smoke just like I don't want to drink your juice or eat your vegetable burger. I, as a conscientious smoker, try to remember that everyone has a right but now you are removing my right as an American to enjoy what I enjoy. I will never fly through ATL and will advise any other smokers to avoid it like the plague since we don't matter either now. I would give this airport a minus number but they are biased against that as well.
Experience At AirportArrival and Departure
Date VisitOctober 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no