Atlanta Hartsfield Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 310 reviews
3/10
3 star Skytrax Rating
Sort Reviews by :
Show
1/10

"never fly out of this airport again"

(United States)

Not Verified | My husband and I are both senior citizens, My husband is significantly disabled and was in a wheel chair, unable to stand without help. We have only flown about 2 times in the last 10 years. The TSA agents just kept yelling at us. I asked them what to do and they just kept screaming the same things over and over, then stated "its been this way for 90 years, whats wrong with you" I was not familiar with removing my ipad from the case, they just stood there and screamed. They wouldnt let anyone help my husband stand up they just kept screaming at us. I have never been treated so badly, the TSA agents were like a wild band of gangsters. I will never fly out of this airport again.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Atlanta Airport is a mess"

(United States)

Trip Verified | There are signs everywhere “we are open”. Three weeks ago there were NO restaurants OIE. On terminal F on departure. On return today there were no restaurants except Burger King open in the terminal so I did t have anything to eat waiting on shuttle to Athens z, Ga. also, I arrived in International. Immigration and customs took 2 minutes. Luggage more Than 45. Waiting for the shuttle to the domestic terminal made me miss shuttle to Athens. And there were 45 people waiting for about 20 seats. I have no idea what the others did. They were told a shuttle would come again in a half hour. The Atlanta Airport is a mess. All international airports I went through on my travel were operational and efficient. Atlanta airport sucks. Maybe it should be taken over by the state. Avoid it if you can.
Experience At AirportArrival Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No one wants to help"

(United States)

Not Verified | Worst airport on the planet. Terrible to try to figure out where you are going. No one wants to help. Not ready for the volume. Bad planning, bad staff. Restaurants closed while people stand in line for hours. Tell the mayor of ATL to call Fl if she has any questions about how to reopen.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not at all equipped to handle volume"

(United States)

Not Verified | Airport not at all equipped to handle volume. Absurd lines at all [open] restaurants, not enough seating at terminals, overall a total failure. Embarrassing.
Experience At AirportDeparture Only
Date VisitJune 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"food places everywhere and every single one is closed"

(United States)

Not Verified | This airport is a joke. There are food places everywhere and every single one is closed. Get your act together! All of your restaurants close between 5 and 6pm. Do you people not eat dinner here?
Experience At AirportArrival and Departure
Date VisitJune 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"there are 8 restaurants in the food court and only 1 is open"

(United States)

Trip Verified | I travel through this airport a minimum of 4-times a month. On my return trips I typically arrive around 6.30 to 6.45 pm. Almost all restaurants are closed. It's the strangest thing. This is not an occasional situation. It's every evening visit. Who is managing this airport? Why is this the case? After talking to employees at the information center, I've found out the restaurants close at 4:00 +/-. Now there's a couple of the larger restaurants open like TGI Fridays open, but most people w/ connectors don't have that much time. Currently, I'm in E terminal and there are 8 restaurants in the food court and only 1 is open [McDonald's]. Now there like a 100 people in line so that's not an option. All but (2) of the he convenience stores are closed and those have huge lines. The restaurant services should be for the peoples convenience and not the restaurant's convenience. Why hasn't the management observed this and made adjustments? I don't think they should stay open all night, but this is a little ridiculous. I'm sure they will blame this on COVID, but this has been going on long before COVID (I've been traveling through here for years). My guess it has a little to do with the controlling power of the political power of the mayor and her cronies.
Experience At AirportTransit
Date VisitMay 2021
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"TSA is an absolute joke"

(United States)

Not Verified | Arrived at the airport more than 2 hours early and the flight had to be held so my wife and I could sprint through the airport to make out flight. This is because TSA is an absolute joke. It took more than 2 hours to get through the line with is absolutely unacceptable. I have flown into countless airports domestically and internationally and never had such an awful experience. I absolutely will never fly into or out of this airport again and I strongly suggest that no one else does either. I will gladly pay more money to fly in and out of a smaller airport. Atlanta’s international airport’s TSA division needs a total overhaul if they ever want to give individuals a positive flying experience.
Experience At AirportDeparture Only
Date VisitMay 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
3/10

"the most unorganized airport I’ve ever been to"

(United States)

Not Verified | This is the most unorganized airport I’ve ever been to. They had us going every which way, but the right way. It all started getting off an international flight where we had to walk half way across the airport. Then after going through the gauntlet of passport control then I stepped in a room of mass hysteria to get my luggage, then drop it off. Then I was directed to go upstairs to check in for my connecting flight, only to be told they don’t have TSA precheck. After going through the security check then I had to go back downstairs to catch a train to go to my terminal which was filthy. The only light to this was the handsome CBP security officer who stopped to check my passport. He was the highlight of me coming back from Puerto Vallarta! This airport needs to do better. It was a complete disaster!
Experience At AirportTransit
Date VisitMay 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"TSA security/staff are extremely rude and unprofessional"

(United States)

Not Verified | The TSA security/staff are extremely rude and unprofessional. Need better training or need to find a new place of employment. We are already viewed as ride and ghetto, very embarrassing.
Experience At AirportDeparture Only
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"it is appalling"

(United Kingdom)

Not Verified | This airport wins the prize for the world's most expensive yet disgusting airport food and the unfriendliest food court staff. It was my first ever transit/visit via US, so I cannot compare to other US cities. However, having traveled a lot for over 20 years, it is appalling. There is hardly anything to eat, other than McDonald's at Terminal D, so I had to go to Terminal A. Well, the prices are mad, you pay 5.99+tax for a cup of coffee and 10.99+tax for a chicken salad. I asked them for any oil or sour cream or anything for my salad but they only have mayonnaise or mustard or ranch sauce. They DO NOT understand the concept of food allergies. If you have any kind of allergy or intolerance, do not go to this airport. Other notes - very crowded and noisy, you cannot get anywhere to rest quietly. I am giving it 2 rather than 1 because it's relatively clean. Avoid at any length of you can!
Experience At AirportTransit
Date VisitApril 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no