Atlanta Hartsfield Airport

Not Verified | My wife and I, both senior citizens, arrived to the airport Wednesday, 11//27/24 around 825pm on Southwest Airlines flight. My wife required a wheelchair. There was a shortage of staff to assist with the wheelchair, therefore I offered to push the chair to pick up our baggage. While backing my wife into the tramway/train the doors closed on my wife's legs and would not reopen. Thankfully there were a couple of young male passengers who assisted me pry the doors open to free my wife before the train took off. As soon as we got my wife in, the doors closed and the train began to move, jerking and stopping several times before finally began to move at a normal pace. We were so nervous after this event it was hard to even continue to the baggage claim. Asked a few employees for directions and they were not very helpful. Finally one young lady employee was able to pointed us in the right direction. with a smile. One would think the train doors would have sensors that would open the doors if someone was trapped between them and would not allow them to close. I still have visions of what would have happened if my wife had gotten hurt or the train would have moved while my wife was trapped between the doors. To question #18 below, 'Would I recommend this airport", what is one to reply? If this airport is a hub that people have to go through what are the options?

Not Verified |  I travel a lot and have never experienced the rude disgusting treatment like the TSA Atlanta! When I tell you those women spoke so bad to us I was in disbelief! They get away with it because we are on limited time and can’t risk missing our flights. It’s so bad you want to come 8 hours early just so you have a moment to ask to speak to someone higher because it’s so bad they deserve to know the disrespect the travelers that help pay their salaries are just sick of it! I travel too much to be spoken to or watch other people be spoken to like dogs! Never in any airport in this country or outside of this country have I come across the sheer disrespect I have in Atlanta! If it were easier to drive to a whole other state to leave from I would. Who is their boss do they not monitor how their staff in TSA treats people? Does no one get trained in proper customer service?

Not Verified | We arrived at Atlanta airport from London Heathrow, there was a delay at Heathrow by a few hours, wasn't any customer service in place to ensure that we could catch our connecting flight to Mexico, instead we had to stand in long queues and when we asked the staff if they could help us connect our flight to Mexico they said "get back in the queue!" they wouldn't listen to us, we then thought we'd ask another member of staff received a similar response. We stood in the queue for ages missed our connecting flight. Delta were extremely helpful and provided a hotel and voucher for dinner and breakfast. As for immigration staff they were so unprofessional, unhelpful and refused to listen to our request for some support and advice to travel onto our connecting flight. There should have been clear communication between Virgin and Atlanta Airport to ensure that customers could progress onto their connecting flights, a service should have been implemented to ensure this happened effectively within immigration from planning to support from immigration staff. Looking at other reviews for Atlanta airport many well travelled people are saying it's one of their worst experiences, I would agree. Please support customers to connect to their flights and review your current systems as they don't work and offer training to immigration staff to help, advise instead of telling them to get back in the queue. Restaurant staff and service were excellent as were Delta however immigration staff whilst queueing were rude and unwelcoming.

✅ Trip Verified | After a week away, we returned to Atlanta and couldn’t find our vehicle. Somehow the parking space location was deleted in my phone. Nokuthuba Bray found us wandering around trying to find it. It took about an hour but she went above and beyond to find it. We are grateful for her great effort.

Not Verified | I unfortunately had to fly out of and into ATL airport for out of state surgery. Big mistake. This is the most disgraceful airport I have ever been to and the employees are worse.

Not Verified | TSA was grossly understaffed with a single, slow, lethargic employee managing the only security check in station. I watched hundreds of flyers standby and watch their flight times pass by as the line stayed stagnant taking just over two hours to even get to baggage check. From an operational standpoint - Atlanta's airport should be momentarily shut down and reorganized. They need to up their headcount severely and while replacing operational leadership to more experienced individuals who are capable of getting security wait times below 2 hours. Truly an embarrassing organization where critical thinking goes to die. No other business or operation could survive with this leadership and conduct. Extremely horrible experience, please avoid this airport at all cost.

Not Verified |   Never flown before, but heard horror stories. We arrived at the airport with plenty of time to go through security. We got into line and we were 5 rows in . It was moving pretty good and then the line came to a complete holt !we then waited and waited, waited, mean while time was ticking and we watched the employees argue about they should do ! It seem to my husband and i like like no one knew what to do. Then as I put my stuff into the security containers I was yelled at to put everything in my hands in the container and I did, the tsa office said I needed another container so I did and waited for her to push my containers through she held mine backed four times on purpose and I knew this to be a fact because she took the container from people from behind me and kept holding my stuff back from going through the x ray machine. Now I have five minutes to go through the body x ray and run to the gate!! Then after we went through the x ray machine the tsa officer made me go through again!! Without any reason at all! After running to our gate we got there to find out that they hadn’t even loaded the plane. After standing trying to catch my breath from running.they announced that had to move to another gate and we weren’t going to depart until 9:30 pm. The worse experience ever!!

✅ Trip Verified | The employees in baggage, customs, and particularly the security area before catching connecting flights, were rude and yelling at people. Even the lady announcing luggage claim carousel on the intercom was too loud and sounded angry. This has been a problem for a long time. Frankly, I'm embarrassed for the horrible first impressions for foreigners entering the US. Fix it please.

Not Verified | Terrible airport. Avoid. Immigration had 2 officers for over 500 passengers. Took over an hour to enter for 1 hour. Rude and unhelpful staff. I thought MIA was bad but Atlanta is worse.

✅ Trip Verified | Horrible, gross, totally messy, dirty, trash and food on the floor of the waiting areas, people almost camping around in the waiting areas, where is the cleaning staff? This is unbelievable.