Atlanta Hartsfield Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 417 reviews
3/10
3 star Skytrax Rating
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1/10

"did not supply the wheelchair assistance"

(United States)

Trip Verified | We had a horrible experience because they did not supply the wheelchair assistance that we requested. Our trip was from Salt Lake City to Atlanta then to Liberia, Costa Rico. Our trip home, we made a point of asking for wheelchair assistance. On our trip home, our flight was delayed an hour, so we had less time to go through customs. The wheelchair assistance was not there when we exited the terminal. There was a stray wheelchair so my wife pushed me. We kept on asking airport personnel for help and they kept on saying it is not my job. Some people offered to get someone, but that never panned out. When we picked up our bags because it was an international flight, we had three bags on the wheelchair with Ken (the person in the wheelchair) holding a wheeled 40 lb bag with a duffle bag attached to it while his wife tried to navigate to customs. At one point, a TSA official asked to take our bags, which we accepted. However we thought they would stay with us but they disappeared. We finally found the wheelchair assistance people and they did get us assistance, but was irritated that we were upset. They told us that our bags would be at our final destination and to quit worrying. They eventually took us to our terminal, although the person whined about how far it was. When we got there, the doors were closed but Delta allowed us to board. In Salt Lake, the wheelchair assistance was there and cheerfully helped us get to the luggage claim. However, I got a text from Delta stating that our luggage was still in Atlanta.
Experience At AirportTransit
Date VisitMarch 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

“obvious lack of training”

(United States)

Trip Verified | Not only did one of the biggest airports in the US cannot open enough security lanes, but also there are over 100 TSA agents who do absolutely nothing and berate people while they are going through security. I waited an hour through security so to people who did the body scan berated me about my appearance and shirt. It’s too early in the morning and not warranted to be treating your customers this way. We pay good money for flights that are overpriced anyway. The least we can get is 5-star customer service. There is obvious lack of training, lack of discipline, and lack of vetting your employees to see if they have experience working with customers. Ridiculous.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"two hours to snake through the initial screening"

(United States)

Not Verified | My husband and I returned from Italy January 24th, 2024. We had a lay-over in Atlanta and went through customs at the Atlanta airport. We were diverted to the line with connecting flights. It took two hours to snake through the initial screening, grab our bags, go through a second line, and finally go through TSA security. The lines all moved at a glacial pace. When we finally were at TSA to X-ray the bags, there were two lines: one moved efficiently, the line we were in was a nightmare. The agents working the screening chatted with each other, stood by sipping water, and blowing battery-powered fans at their faces. My husband and I just made our connecting flight to IAD.
Experience At AirportArrival Only
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
5/10

“the rudest TSA agents ever”

(United States)

Not Verified | The longest TSA line with the rudest TSA agents ever. One actually made an announcement that we needed to get on the "same page, same chapter, same book" because we were irritating her as it should be a quick process. If you have not traveled to an airport with the same type of system, how would one know?? It would be more professional to intermittently provide a courtesy announcement of how the system works.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"some of the most rudest workers ever"

(United States)

Not Verified | Out of all the places that I’ve traveled in this world, Atlanta has some of the most rudest workers ever. They speak to customers as if they’re angry for having to perform their jobs. Remember, who’s paying your salaries. If you’re not happy doing your job then I suggest that you go into another occupation. To add insult to injury, upon my return from a previous trip, someone had broken into my vehicle, located right next to security cameras. I reported it to the police and media and was told that the airport would pay for the repairs. That never happened. Moreover, I’m convinced that it was an inside job.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"worst of the worst airports"

(United States)

Not Verified | The worst of the worst airports. Good luck finding anything with the lack of signage and the nasty attitude exhibited by all employees. I’ve flown with Delta the past three times out of this airport and they overbook the flight every time, making an already abysmal experience at this airport even worse. This airport needs to be heavily fined for its sins.
Experience At AirportArrival Only
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most inefficient and rude staff"

(United States)

Not Verified | Chaotic and least effective airport. TSA in Atlanta airport has the most inefficient and rude staff I have encountered at any airport. They all need a course on customer service. I arrived at 9pm at the domestic departure, experienced Long line 200+ passengers were waiting and only 3 security tables were open! Staff were rude and useless. TSA and CLEAR closed early and there's no special lane to handle the irregular cases. Apparently, staff were customed to observing bottlenecks and didn't even aware there was an issue! They should adjust accordingly whenever they see traffic jam, like most average airports would open more security tables at rush hour. I will avoid to transfer to ATL Hartsfield ever!
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"dysfunction is the TSA process"

(United States)

Trip Verified | I’ve lived outside of the US for many years and have experienced many airports all over the world. Some were good and others, not as good. Common elements I’ve found in good airports is professionalism and positive interaction with customers. My experience with the Atlanta airport contained neither of these elements. The primary area of dysfunction is the TSA process. General interaction that staff has with customers is unprofessional. No instructions given to people when approaching the document scanner, then being rude when someone is confused about the process. I did not observe any positive interaction between security staff and customers. After getting this sense, I looked for positivity and saw no eye contact or smiles, but rather what appeared to be contempt for customers. I realize that airport security would be a difficult job, and that you would feel like you are dealing with the same issue over and over. However, I have been through countless airports where security was professional and positive. Everyone has to go through security, so a good experience is crucial to a positive view of the airport. Atlanta airport has many great features, but I would not recommend it to anyone based on the TSA experience. That is how negatively it impressed me. This area should be addressed to improve service to customers and make the airport what it is capable of being.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"a very confusing airport"

(United States)

Not Verified | This is a very confusing airport. Too few signs giving directions and also to many needless signs and advertisement that clutter your attention. Also, way too few screens displaying flight departure information. Finally, not enough food stands for the amount of foot traffic. I will try to avoid Hartsfield the next time I need a connecting flight.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
3/10

"Concourse D was tragic, it felt dreary"

(United States)

Trip Verified | I had a connection from Boston to South Bend on Delta airlines. Traveling through the terminal was easy enough, and the plane train was simple. My experience though in Concourse D was tragic. It felt dreary like it was an afterthought and the two restaurants I went to acted like I was an inconvenience. The first (Mustard seed) had me sitting there for a bit before finally letting me know the kitchen was closed, at 6:45pm. And the next, all 3 employees decided they wanted to be on their phones instead of help a guest. Its sad because I grew up in ATL area and used to fly out of Hartsfield all the time. I have fond memories, but nostalgia wasn't enough to save this experience. I will probably avoid Delta just to avoid having a flight connection here
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no