My wife and I flew KLM from Schiphol to JFK last week - the worst and most offensive security arrangement we have seen. The security check is done by a team at each of the gates prior to boarding. When the start of the security check was announced we stood in a long line and had no opportunity to prepare ourselves by emptying pockets removing jackets taking out computers etc. People standing in line finally came to the single checkpoint where a woman barked out orders like a drill sergeant to move on through quickly. The people operating the full body scanner were competent and professional. Once we had passed through security we assumed that boarding the airplane was to begin shortly. Instead we were kept for 2 hours. in an overcrowded holding pen that seemed to have been designed for cattle. The holding pen had no toilets and a single machine for selling water. I lost 3 euros in it without a bottle coming out and when I asked the KLM agent nearby she replied brusquely (without looking up) that the airline had nothing to do with the machine. A short time later I saw a Dutch gentleman go through the same procedure. I walked over to the counter where he spoke to the same KLM employee. He said that he had lost his money in the machine and asked if he could exchange a 5 euro bill for coins so that he could try again. The agent dismissed him saying "I am not a bank!". He was told a place in the airport where he could report the problem but came back later saying that they could not help him there. I elected not to go with him because I was informed that I would have to go through the entire security routine again and that we would be getting water on the airplane. Later on in the airplane the captain apologized for the long delay explaining that it was due to the fact that the airplane had arrived late from its previous flight. Obviously the security people knew this so it was puzzling why they rushed us through so quickly knowing that we would have to stand in the holding pen for hours before being able to board the airplane.