Amsterdam Schiphol Airport

There is constant building works going on, there is no structure to the different areas of the terminal. The staff that work there are extremely rude and lazy in a lot of the restaurants. It seems to be the norm to sit and wait and wait for service, ground staff were also extremly rude when we had an issue. It used to be a great airport.

Amsterdam Schipol has become a profoundly unattractive airport to use. By using the single terminal model it has become a monster. On arrival the distance to walk to the arrivals hall was far too long, even though there were 3 travelators en-route. The queue for passport control was so long it came out of the arrivals hall and up the steps into the concourse. There was little management of the queue and it became such a scrum to get to the passport control desk that airport security had to be called to control passengers jumping the queue. From previous experiences of a slick operation, it took me nearly 45 minutes to get my passport checked. Departing was a similar experience of very long queues for passport control. I was lucky being in a priority queue, so it only took 15 minutes to wait, but the priority queue was merged with an economy queue, so any economy passengers who chose that queue had a much longer wait. Inside the concourse it is very large with long walks to get to any of the piers, the piers themselves are long. To get to my gate from the airline lounge was a 20 minute walk. Lounges themselves are identified only by number and there are no signs to identify which airline relates to which number. The KLM staff at the first lounge you reach were clearly getting exasperated to give directions to so many people. Overall, Schipol is now too big, badly organised and too slow. I only use it if really essential.

I have been travelling thorough Amsterdam 12 to 15 times per year for the last 12 years. What have they done to this once very good airport? Nowadays probably the worst airport in Europe and a reason not to fly KLM. Construction works going on, year after year. Poor and confusing signage and worst of all is the chaotic immigration control when changing from Schengen to non-Schengen flights, especially in the mornings. Total mayhem, hundreds of people crowding the area, no queues, just at mass of pepole trying to push their way through. Priority lane just does not work – nobody upholds it. Rude airport staff shouting conflicting orders to passengers. e-Passport machines don´t work and this is not a singular experience of mine as I have been through it several times the last 6 months. I dread my return trip.

Staff very unhelpful to first time flyers, very rude and condescending. Any questions on where to go when we got to departures were answered rudely. When we only asked due to there being a lack of signs. Security check was made more difficult due to security staff avoiding answering questions about what to put in the trays. My friend and I had never travelled to Amsterdam and I had personally not travelled out of the UK in 8 years. When there was some sort of problem with one of the boarding passes, with a small misunderstanding in the wrong passport being handed over to the lady behind the desk, we were talked to rudely and condescendingly by the staff and made to feel quite stupid. Will avoid flying back to Schiphol airport again.

This was the worst airport experience ever. The check in staff were unhelpful with a clear lack of communication skills and did not help us with where to go or what we could take in our bags. We struggled to know where to go, the signs were not clear. Security was a disgrace with no communication about what to put where in the trays, I went into the check in security scan 3 times and very rudely sent out again as each member of staff had a different agenda. Meanwhile my wife had over £50 of cosmetics removed and confiscated with no help about how to deal with the situation. A lack of communication, rude staff and a lack of appropriate training made this a disgusting experience. Security yes but this was not good and puts us off visiting Amsterdam again.

I have travelled to and from the Netherlands via Schiphol Airport a dozen times. This was the first time I departed from Schiphol where I went through their new security set up. It was the worst experience of any airport security I have ever been (LA, Toronto, Calgary, London Heathrow, Vancouver). The staff were very rude, they were arguing with customers, my partner went through the metal detector and without clearly communicating the lady quite promptly and unpleasantly did the physical check. Customers are treated as an annoyance to a time pressured staff. Also there is a new Schiphol security rule where chargers/cables have to be taken out of your luggage, something I have not seen at any other airport, the problem with this is that the communication on this rule is very limited, until you meet the staff, who treat you like you're an idiot for not knowing. Maybe they should hang up some signs. I could see this system work, but that security staff has no clue on customer care. Schiphol probably thought they were smart saving on security by hiring a low quality private company, but you can't save on customer satisfaction. I hope Schiphol will review this new setup and do a better job.

My flight was only 40 mins. Took our plane 10 mins to get to gate and then 10 mins waiting for ground staff and then an hour to walk from gate to luggage belt. This airport has lost its customer focus completely. It seems only interested in its status as a shopping center. Awful airport. Go somewhere else until they fix this place.

Absolutely unacceptable at Amsterdam Airport - we were delayed for 3 hours from Faro, arrived at 4:00am and then had to wait 45 minutes for our suitecases to arrive. There is something really wrong with the baggage handling at schiphol as this is not the first case that we had an enormous delay with the luggage.

I was transferring between terminal A and D. It was a horrible experience - huge queue for passport check, absolutely unorganised - some people wait 20 mins, so 40 minutes due to this. One lane goes very fast, and officers do not check your passport, another is checking each passport for a minute. No standard. The worst experience was finding usable toilet - there is 1 toilet per 2000 people in terminal D. All full, queue for mens toilet - I have not seen this at any airport, so also toilets are dirty as they are in permanent use. Shiphol is the least prefferable airport for me from now on. It is absolutely non-understandable.

I passed through security at Amsterdam in early March. I have a stoma and have a card issuen by my doctor stating this which I gave to the security officer before passing through the body scanner. It was the announced very loudly that I had a stoma - a male security officer took me in full view of everyone to a booth where I had to prove to a female officer that I indeed had a stoma. I am not a young person and this was extremely upsetting - surely there is a better way of dealing with this.