A supposedly major transit airport. The priority lane at custom for flights with short connection time helps nothing at all people still queue up and the office allowed people with a small window of time before takeoff to jump the queue. Our boarding gate had even closed with no last call announcement. The high speed footpath was not operating we all had to run from one end of the pier to another. The flight reconnection kiosk supposedly to allow better access for passengers who miss the flight and reduce the staff workload. Yet the system simply couldn't find our entry. People still have to approach the transfer counter and the number of KLM staff were so few while people anxiously waiting to be helped were so many. It was another long queuing process. With all of the above do we still have the time and mood to enjoy the facilities this airport can offer?