Amsterdam Schiphol Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 643 reviews
4/10
4 star Skytrax Rating
Sort Reviews by :
Show
6/10

"too many flights cause delays"

(Germany)

Trip Verified | In general good airport, but too many flights cause delays Flying out around noon and had to wait 20 min in plane before start. There are lots of flights at this time and planes are waiting. Did I get that right - they plan a schedule that often not works, just to maximize revenues and profits, and don't care about customers?
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
9/10

"treating passengers in a rude manner"

(Netherlands)

Not Verified | Schiphol is a spacious airport, clean and with a great navigation system. But can anyone do something about the politeness of the staff at the bodyscan point, please! They are treating the passengers in a rude manner. It hasn't changed over the years. There's not one airport in the world where I had such unpleasant experiences. You can be strict and polite you know.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"short transit times can be stressful"

(United Kingdom)

Trip Verified | Obviously, Schiphol is a big airport, and like all large airports walking distance between gates, terminals, and so forth are long. Travellators help but short transit times can be stressful. Terminal and gate signposting are good. All terminals are walkable. Signposting for other areas like washrooms and lounges are very poor. Passenger management at embarkation was very good indeed, once the staff finished the inevitable shepherding into the right line. None of the gates had very good seating and consequently, passengers tended to mill around waiting for announcements. As we found last time we were here, police officers stationed around the terminals make random stops and quiz passengers quite hard about the whys and wherefores of their travel. Very polite but searching. Interrogation with charm.
Experience At AirportArrival and Departure
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

“terrible luggage delivery”

(Latvia)

Trip Verified | Tens of times flew via Amsterdam to / from my work and every time afraid of my luggage delivery. Previously luggage did not arrive 3 times in a row! Last time during transit luggage has not arrived at the final destination despite there was one and a half hour between the flights! Now I have to live in another country without a luggage for a few days. Absolutely terrible luggage delivery! Avoid this airport for transit.
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

“again an absolute disaster”

(Netherlands)

Trip Verified | Every time I have to be here you hope the experience will be better. Not! After a trip with great experiences in terms of airports (Singapore, Abu Dhabi, Jakarta terminal 3, Surabaya Juanda), Schiphol was again an absolute disaster. Apparently the management is still incompetent. De-boarding takes forever, the routing from the gate to the exit is messy, unclear and via strangely low and tight corridors and stairs. Passport control is also in a cramped warm room, where the check also took another 35 minutes - with two counters open, baggage handling is the slowest I have ever experienced. Finally, it is NOT possible for a pre-ordered taxi to pick up the traveler due to strange security rules. Chaos everywhere! As a Dutch person, I am ashamed of the way in which the traveler is disrespected. Why is this possible elsewhere in a professional and friendly manner?
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“we can't smoke anywhere”

(United Kingdom)

Trip Verified | This is a huge airport, that's for sure. Huge enough to include a smoking area, which they haven't. I only came here because France aren't taking direct flights, and now here I am, not smoking, even though my plane has landed. There are facilities, but all I want to do is smoke a cigarette and I can't. I'm marking them low for everything now. You should have thought about it before you decided to make it so we can't smoke anywhere.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Queues far too long"

(United Kingdom)

Not Verified | Awful, horrible passport control, won't come back. Queues far too long 2hrs is bad.
Experience At AirportArrival Only
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"What type of service is this!"

(Norway)

Trip Verified | The worst experience ever! The staff giving miss directions first sending me to the other point of the airport, then telling me wrong information to get to the business lounge, they sent me all the way to the other side of the airport and it was not there either! My back starting hurting going all around this airport and when I asked for assistance they told me to either go walking for 20 mins to their desk or you will have to wait a very long time for someone to come! What type of service is this! When I asked where is the business Lounge they said oh about a 10 min walk the way I went so I know for a fact it is not there! They were lying straight to my face! I have been traveling for over 45 years and I must say this is the worst airport ever!
Experience At AirportTransit
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Chaos and incompetence"

(United States)

Trip Verified | Chaos and incompetence. Security stops processing because passport control is blocked by endless crowds, people's gates being closed but nobody can do anything for them? Automatic passport gates take endlessly to process a single passport, so even there people are blocked and crowded. Incredible incompetence and poor organization.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Airport was dirty"

(United States)

Trip Verified |   Airport was dirty with limited seating. Even the airport lounge was dirty—tables not cleaned, seats stained, food on floors. The passport check process was a chaotic nightmare with staff pulling people out of line at weird times. (For example, pulling folks ahead with departure times at 9:45am but then pulling people after that with departure times of 9:20am. It didn’t make sense to not go in chronological order…) And then boarding the flight itself was also a chaotic mess with people crowding the entire boarding area and no staff organizing folks or clearing space.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no