Amman Queen Alia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 87 reviews
5/10
No Skytrax Rating
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3/10

“Awful experience during security”

(Niger)

Trip Verified | Awful experience during the security check as a female traveler. My bags went through the scanner and they requested to physically check 2/3 bins. After a rude check of my 2 bins they decided without reason & at the final moment to check my 3rd bin. I had food, which included cheese, they decided that cheese is liquid and refused that I take it. This bin was not flagged by the scanner - and cheese is not liquid. This was an arbitrary nonsensical decision. I’m furious that they are making this calls without any checks and balances. Furthermore I feel like I was discriminated upon as a female solo traveler.
Experience At AirportDeparture Only
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

“airport experience was very unpleasant”

(United States)

Not Verified | The airport experience was very unpleasant. The security staff was extremely rude and ripped my souvenir papyrus that we bought from Cairo. Everyone is very inefficient that’s why there are multiple security checkpoints. I guess the uneducated impolite security personnel feel empowered to give tourists a hard time. With this experience, we don’t have the desire to come back to Jordan.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"facilities were poorly maintained"

(Switzerland)

Trip Verified |  It was by far the worst airport experience I've ever had. The airport security personnel were incredibly rude and treated passengers with utter disrespect. They thoroughly searched through all of my belongings, including my medically prescribed medications, without any consideration for privacy or common courtesy. What shocked me the most was the length of time the security check took. Despite there not being a large number of people in line, the process took well over an hour, causing me to almost miss my flight. The airport was unprofessional and dirty. The facilities were poorly maintained, and the overall atmosphere was one of chaos and disorganization. It's clear that the staff are in need of proper training in customer service and basic hygiene practices. I would strongly advise anyone considering traveling through Amman International Airport to find an alternative route. The treatment and conditions at this airport are unacceptable, and I would never subject myself to such mistreatment and unhygienic conditions again.
Experience At AirportTransit
Date VisitJanuary 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"recommend you don't transit through Amman"

(United Kingdom)

Trip Verified | We flew from Jeddah (excellent) via Amman by RJ Business Class to London Heathrow. When we landed into Amman as business class passengers we were first to leave the aircraft. Upon leaving we were met by an airport staff member that asked where we are going and a queue of people from the previous aircraft waiting to get through security in the 2nd row. I explained i'm transiting to LHR an that I have 2 hours until my next flight leaves i should have been able to walk through the first security queue. He then demands i join the back of the 2nd queue (approx 200 people) while the people from my flight walk through security in the 1st queue. I explained again, i'm going to be late for my flight but was ignored completely! 1 hour later he then merges both queues together to speed things up. So, what was causing the delay? 1 man in security with no magnifying glasses or machinery going through liquids under 100ml looking for specific ingredients! What's worse! By the time we get to this point he's trying to chat up my wife! This is the worst airport i have transited in! Never again! The staff are rude and are not interested in helping/listening. They don't know what customer service is! nor how to operate an airport. There is a lot of learning that need to happen here. I highly recommend you don't transit through Amman if you don't want to lose your sanity.
Experience At AirportTransit
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"staff was rude to the customers"

(Germany)

Not Verified | First time in Jordan we had to change the airplane at Amman airport. The experience at the security check was not a good one. The staff was rude to the customers and not very professional although we were friendly and everything was ok with our hand luggage. We spent a few hours in the Business-Lounge and enjoyed the food and the comfortable atmosphere.
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
5/10

"I would avoid this airport"

(United States)

Trip Verified | We passed through this airport in transit twice, coming and going on a round trip. The airport appears modern, signage is okay. Bathrooms mixed on cleanliness. The worst part is passing though security. The first time through went reasonable well. It wasn't too crowded. But security was inconsistent. My wife had to give up her water bottle, mine made it though (full of water). All laptops had to be swabbed. Why? The second time through was chaos. There were too few staff and scanners. Passengers were cutting in line, there was no crow control or line barriers. It took about 30 minutes to get through. Security staff were, however, very helpful. We had lost an item (a book) on the first pass through, and three weeks later security had the item in the Lost and Found. We had to fill out considerable paperwork, show ID etc. to reclaim the paperback novel. But we did get it back. I would avoid this airport.
Experience At AirportTransit
Date VisitMarch 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"the inside is total chaos"

(United Kingdom)

Trip Verified | The airport looks very futuristic and modern from the outside but the inside is total chaos. It really isn't big enough for the number of passengers wanting to check in. This is made worse by all the Royal Jordanian flights being in one giant queue waiting for a check in desk. Why isn't is possible to check in using the RJ App? Why don't they dedicated queues for each flight? The result was total chaos with a member of staff running up and down calling out the flight destinations to get the passengers out of the queue because the flight was starting to board. Once you get past the check-in and security there is massive of space for shops and restaurants. It seems the airport is more interested in making money than having enough space and desk so passengers can check in easily
Experience At AirportDeparture Only
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"dingy and already out of date"

(United Kingdom)

Trip Verified | Amman Airport is a strange one. Flying at night. The airport looked dingy and already out of date. I can't imagine where all the money went on it's recent renovation. It's bright spot is that transit was painless and quick and the Free WIFI is good. I was worried that my check in baggage would not make it since my transit was only 1h20min but it arrive on time. Security did seem quite lax. The staff were friendly and welcoming. Ok for short transfers. I didn't notice any water refill points.
Experience At AirportTransit
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"terminal is not clean"

(China)

Trip Verified | The arrival terminal is not clean, the immigration counter is not clean, and has dozens of fingerprints on it, which may lead to the spread of diseases. The luggage carts are also unclean, and the bathrooms are unclean and smell unpleasant. I felt like I was in an unclean public bus station, not an airport, and a lot of people smoke inside and outside the airport.
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
6/10

"extremely strange control and confiscation"

(United States)

Trip Verified | I travelled through Amman airport twice (two arrivals and two departures) and while I am relatively happy with how the airport operates, an extremely strange control and confiscation of the most unusual object took place. Namely, both times while exiting the security my rucksak with photographic equipment was scrutinized, and on the first occasion they literally confiscated the small blower for cleaning sensors on digital mirror cameras! i could not believe it and checked with them several times, and yet they insisted that that object specifically was prohibited and that it was being confiscated! Seriously, I cannot imagine what danger that object can pose to anyone to deserve to be placed on prohibited lists, save from, perhaps, blowing off sugar powder from a cookie served with tea during the flight. This was the strangest thing that has ever been confiscated from me. On my second departure they again brutally searched my photo rucksack, but this time did not find anything worth confiscating, because, naturally, I did not buy another one knowing I would be passing through their hands again. Very strange, indeed.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
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