Amman Queen Alia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 84 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Amman Queen Alia Airport customer review

I have used this airport several times now and have found it adequate. It has some good eating options and the duty free shop is good. The only problem is the lack of seats while you wait for the gate to open. The airport is in need of a facelift which it will hopefully get soon.
no
1/10

Amman Queen Alia Airport customer review

I fly twice per month in and out of Iraq through Amman with minimum transits of 5-6 hours. For a modern country like Jordan it's a shame that the first glimpse of that country you get is the run down Queen Allia International Airport. It needs a serious refurb. At 6am you can't even find any toilet paper in the whole airport. The airport is a really bad experience as is the RJ transit hotel! When transiting through Queen Allia bring toilet paper or kleenex baby disenfectant or airline refreshing towels! If lucky enough to fly business the lounges are OK nothing more.
no
4/10

Amman Queen Alia Airport customer review

Always a pleasant experience for this reason with helpful staff at all levels in all areas when arriving/departing/ or in transit.
no
na

Amman Queen Alia Airport customer review

A fairly horrible airport although sometimes with helpful staff. There are hardly any places to sit and the security is very tight - which means that you might or might not be able to visit an airline office since you have to enter the area where only departing passengers are allowed. I was lucky and the guard decided to let me through to change a ticket - but gave my traveling companion a hard time. There are few places to sit the bathrooms are quite gross and it's very smoky. The only thing going for it is that the exchange counter by the visa desk offers a rate of exchange often much better than the hotels in Amman. If you are getting a taxi from the airport there are slips with pre-set rates (pretty good) which you should be given when you hire a cab - but that doesn't always happen.
no
na

Amman Queen Alia Airport customer review

For someone who travels frequently through Queen Alia I suggest that King Abdullah do something about the visa system in place. Every time I go through Amman an entire page is used. The size of the visa and the multiple stamps warning to go to the police station after 2 weeks is ridiculous. Institute a visa system with a small stamp that allows tourists multiple entry for a specified period.
no
na

Amman Queen Alia Airport customer review

Travelling from Dubai to Amman Via Perth Australia. I Must say on earlier visits to Queen Alia the conditions were horrible but on my latest visit to Amman I was quite impressed at the improvements. The Duty free area is comparable to other international airports and the service was great. Although I must say that seating was limited although I now know that multiple new lounges are being built which are for regular passengers (not only for First class).
no
na

Amman Queen Alia Airport customer review

Travelling JFK to Amman is a long enough flight without having to worry about the chaos once at the airport. Have Jordanian Dinars at the ready for Visas because the lines are long enough. The immigration staff is efficient as they can be on their 15 year old computers that belong in a museum. The rest rooms are a disgrace. However the Jordanian hospitality is wonderful the duty free shop is well stocked and staff knowledgable and pleasant. Pack things to keep you busy because after the duty free shop there is not much else to do. Security very tight.
no
na

Amman Queen Alia Airport customer review

Passed through here on a World Business Class ticket with KLM en route to Amsterdam. Upon arrival the first impressions weren't good. The place looked shabby and worn and the immigration was a little disorganised though mercifully didn't take long compared to places like Dubai. One tip you have to buy a visa which costs 10 JD but the little money exchange counter in immigration didn't seem to be open when I passed through. I'd get your JD's before arriving to prevent big delays if you pitch up when it's closed. The Departure terminal is better but is a far cry from the slick Beirut airport. The duty free section however is very good and the business class lounge is pleasant if a little understocked with food and drinks - the selection is basic. I became a little annoyed at the immigration queues which moved painfully slowly and then the officer closed the desk as I reached the front of the queue!
no
na

Amman Queen Alia Airport customer review

Most of the comments from other people are accurate. I passed through the airport a few times this month mostly at antisocial times so I was not in the best of moods. There is certainly very little to do in the airport with only basic facilities. The duty free shopping area is good though. I also found the staff to be helpful and efficient. I used the business lounge which was very good and clean (it looked new) with a good snack selection and Internet access. The airport is about 20 minutes from Amman by taxi. The airport runs a fixed fare scheme. Someone near the taxi area should give a ticket with a list of prices so that the taxi drivers cannot con you. The price should be in the region of JOD15-20. Taxi drivers will often try to con the unwary. Journeys inside Amman will cost the locals less than a dinar normally.
no
na

Amman Queen Alia Airport customer review

I visited Queen Alia Airport in Amman in Sept and flight from London to Bangkok. I agree with Hugo Duran's comments on this site. This airport is an absolute dive. Most people only come here to connect another onward flight. If you have the choice to go via another route and avoid this place - do it.
no