Amman Queen Alia Airport

Not the smartest airport: two "terminals" connected by a shopping corridor. Airport staff and officials can appear sullen but that's only surface - they are usually helpful when needed. The business-class lounge (Crown Lounge) is large and comfortable enough although the food offered is uninspiring. Oddly for an airport/airline trying to build a hub network long haul business passengers arriving in the early hours have to pay to use showers or spend time in a relaxation room. Long connections may or may not entitle you to a nearby hotel room if you are travelling RJ. The visa purchase and immigration queues on arrival can be a trial something the airport and the security/immigration services could iron out quite simply.

Of all the airports I've visited this one is definitely the most run down with the dirtiest toilets . As previously stated there is an attendant who sits but definitely does not do anything else. As for the rest of the terminal shabby but okay. The cafe was very good serving good quality sandwiches and drinks for a reasonable price and they had free WiFi. Have to say I was surprised by the state of the airport in dire need of a facelift its one saving grace - nice staff.

Had stopovers in Amman en route to Bangkok and back. The staff was friendly. My complaint is the bathroom - no toilet seats. And despite having a bathroom attendant in there the whole time it really wasn't clean. The bathrooms certainly do not reflect cleanliness and amenities elsewhere in the airport. Airport security couldn't care less about what I took to Thailand but was very strict when returning to the US. They went through my bags and confiscated my tweezers.

The worst airport I've ever used! The toilets and airport in general were dirty. The staff was rude. At the passport control there was an officer and a friend of his who kept my passport to look every single stamp in it and discuss about the countries I've visited! Then they were asking where my country is (Cyprus). After that duty free was expensive. Such a pity because we liked the country but this airport was the last taste.

A colleague experienced the usual scales fiddle with her bag weighing 6 kg more on the return flight than the outbound flight. No amount of discussion could get them to weigh the bag again on another set of scales. Check-in was fast security thorough (three different sets of X-rays and gates before you get to the plane. A very large Duty Free with reasonable prices. WIFI was confusing three different networks seemed to be there one marked "Free" which it was not and the others would not respond. Cafes etc plentiful and airport was clean.

In and out on the BMI flight. The only problem arriving was with customs who are always very strict about what can and can't come in. Departure was no problem. There is a good range of shops and cafe's which were open during Ramadan. The business lounge is very nice with a good range of drinks food and free wi-fi.

Arrived into AMM on Delta from JFK July. Lined up with other US citizens to obtain an entry visa The agent seemed busy looking into his computer while we waited for him to finish what he was doing then another flight arrived and people cut in front of us to get their visas; they were helped immediately by that same agent while we waited and waited. Immigration line for non-Jordanians was very long - even when the line for Jordanians cleared the agents would not help us so there were 2 long lines for Americans and other nationalities and 6 empty lines where agents just stared at us. I waited 45 minutes to reach the immigration agent. The baggage claim area was chaotic with luggage scattered all over the floor it reaked of smoke and sweat I finally found my luggage buried under a pile. I almost wanted to take the next flight out after that dreadful experience and unhelpful airport officials. Thankfully I stayed in Amman for a few days and found people to be friendly and kind. The airport is a typical third world old and tired place don't expect anything like Dubai Abu Dhabi or even Tunis.

Arrival terminal on an international flight was ok. It looked rundown and a little faded. Still customs was fairly quick and efficient. Baggage retrieval was chaotic but ok. After looking around on various conveyor belts I finally found my bag after about half an hour. On departure airport looked very much different. Modern with a few shops like Starbucks (with free Internet for paying customers) and a few small cafes. Bathrooms were clean and maintained. There is a smoking room for those who are smokers.

Overhead announcements are repeatedly saying that smoking is not allowed in the airport. Perhaps not by the travellers but by staff. It was disgusting to see the staff smoking and then crushing the butts on the floor. All staff - immigration staff.

There is now a decent range of cafes at this airport which includes Starbucks Cinabon etc. They have done some other work to improve it but it could still do with a total refurbishment. The duty free is still good.