Amman Queen Alia Airport

Not Verified |   The airport has a nice design but it is not well maintained and you always feel it’s aging fast. The waiting time to reach immigration might take more than an hour in summer while bags might take on average 45 minutes in non-peak times. Duty free is good and the RJ lounge is very good with plenty of options. Toilet and hygiene facilities don’t have consistent standard

Not Verified | I am writing to express my frustration with a recent security check at your airport. While traveling with my two young children, security staff threw away all the milk I brought for them. They couldn’t explain why and struggled with English, making communication difficult. As a parent, it was distressing to have essential items taken without proper justification. Thank you for your attention to this matter.

✅ Trip Verified | Awful experience during the security check as a female traveler. My bags went through the scanner and they requested to physically check 2/3 bins. After a rude check of my 2 bins they decided without reason & at the final moment to check my 3rd bin. I had food, which included cheese, they decided that cheese is liquid and refused that I take it. This bin was not flagged by the scanner - and cheese is not liquid. This was an arbitrary nonsensical decision. I’m furious that they are making this calls without any checks and balances. Furthermore I feel like I was discriminated upon as a female solo traveler.

Not Verified | The airport experience was very unpleasant. The security staff was extremely rude and ripped my souvenir papyrus that we bought from Cairo. Everyone is very inefficient that’s why there are multiple security checkpoints. I guess the uneducated impolite security personnel feel empowered to give tourists a hard time. With this experience, we don’t have the desire to come back to Jordan.

✅ Trip Verified |  It was by far the worst airport experience I've ever had. The airport security personnel were incredibly rude and treated passengers with utter disrespect. They thoroughly searched through all of my belongings, including my medically prescribed medications, without any consideration for privacy or common courtesy. What shocked me the most was the length of time the security check took. Despite there not being a large number of people in line, the process took well over an hour, causing me to almost miss my flight. The airport was unprofessional and dirty. The facilities were poorly maintained, and the overall atmosphere was one of chaos and disorganization. It's clear that the staff are in need of proper training in customer service and basic hygiene practices. I would strongly advise anyone considering traveling through Amman International Airport to find an alternative route. The treatment and conditions at this airport are unacceptable, and I would never subject myself to such mistreatment and unhygienic conditions again.

✅ Trip Verified | We flew from Jeddah (excellent) via Amman by RJ Business Class to London Heathrow. When we landed into Amman as business class passengers we were first to leave the aircraft. Upon leaving we were met by an airport staff member that asked where we are going and a queue of people from the previous aircraft waiting to get through security in the 2nd row. I explained i'm transiting to LHR an that I have 2 hours until my next flight leaves i should have been able to walk through the first security queue. He then demands i join the back of the 2nd queue (approx 200 people) while the people from my flight walk through security in the 1st queue. I explained again, i'm going to be late for my flight but was ignored completely! 1 hour later he then merges both queues together to speed things up. So, what was causing the delay? 1 man in security with no magnifying glasses or machinery going through liquids under 100ml looking for specific ingredients! What's worse! By the time we get to this point he's trying to chat up my wife! This is the worst airport i have transited in! Never again! The staff are rude and are not interested in helping/listening. They don't know what customer service is! nor how to operate an airport. There is a lot of learning that need to happen here. I highly recommend you don't transit through Amman if you don't want to lose your sanity.

Not Verified | First time in Jordan we had to change the airplane at Amman airport. The experience at the security check was not a good one. The staff was rude to the customers and not very professional although we were friendly and everything was ok with our hand luggage. We spent a few hours in the Business-Lounge and enjoyed the food and the comfortable atmosphere.

✅ Trip Verified | We passed through this airport in transit twice, coming and going on a round trip. The airport appears modern, signage is okay. Bathrooms mixed on cleanliness. The worst part is passing though security. The first time through went reasonable well. It wasn't too crowded. But security was inconsistent. My wife had to give up her water bottle, mine made it though (full of water). All laptops had to be swabbed. Why? The second time through was chaos. There were too few staff and scanners. Passengers were cutting in line, there was no crow control or line barriers. It took about 30 minutes to get through. Security staff were, however, very helpful. We had lost an item (a book) on the first pass through, and three weeks later security had the item in the Lost and Found. We had to fill out considerable paperwork, show ID etc. to reclaim the paperback novel. But we did get it back. I would avoid this airport.

✅ Trip Verified | The airport looks very futuristic and modern from the outside but the inside is total chaos. It really isn't big enough for the number of passengers wanting to check in. This is made worse by all the Royal Jordanian flights being in one giant queue waiting for a check in desk. Why isn't is possible to check in using the RJ App? Why don't they dedicated queues for each flight? The result was total chaos with a member of staff running up and down calling out the flight destinations to get the passengers out of the queue because the flight was starting to board. Once you get past the check-in and security there is massive of space for shops and restaurants. It seems the airport is more interested in making money than having enough space and desk so passengers can check in easily

✅ Trip Verified | Amman Airport is a strange one. Flying at night. The airport looked dingy and already out of date. I can't imagine where all the money went on it's recent renovation. It's bright spot is that transit was painless and quick and the Free WIFI is good. I was worried that my check in baggage would not make it since my transit was only 1h20min but it arrive on time. Security did seem quite lax. The staff were friendly and welcoming. Ok for short transfers. I didn't notice any water refill points.