Amman Queen Alia Airport

✅ Trip Verified | We flew from Jeddah (excellent) via Amman by RJ Business Class to London Heathrow. When we landed into Amman as business class passengers we were first to leave the aircraft. Upon leaving we were met by an airport staff member that asked where we are going and a queue of people from the previous aircraft waiting to get through security in the 2nd row. I explained i'm transiting to LHR an that I have 2 hours until my next flight leaves i should have been able to walk through the first security queue. He then demands i join the back of the 2nd queue (approx 200 people) while the people from my flight walk through security in the 1st queue. I explained again, i'm going to be late for my flight but was ignored completely! 1 hour later he then merges both queues together to speed things up. So, what was causing the delay? 1 man in security with no magnifying glasses or machinery going through liquids under 100ml looking for specific ingredients! What's worse! By the time we get to this point he's trying to chat up my wife! This is the worst airport i have transited in! Never again! The staff are rude and are not interested in helping/listening. They don't know what customer service is! nor how to operate an airport. There is a lot of learning that need to happen here. I highly recommend you don't transit through Amman if you don't want to lose your sanity.

Not Verified | First time in Jordan we had to change the airplane at Amman airport. The experience at the security check was not a good one. The staff was rude to the customers and not very professional although we were friendly and everything was ok with our hand luggage. We spent a few hours in the Business-Lounge and enjoyed the food and the comfortable atmosphere.

✅ Trip Verified | We passed through this airport in transit twice, coming and going on a round trip. The airport appears modern, signage is okay. Bathrooms mixed on cleanliness. The worst part is passing though security. The first time through went reasonable well. It wasn't too crowded. But security was inconsistent. My wife had to give up her water bottle, mine made it though (full of water). All laptops had to be swabbed. Why? The second time through was chaos. There were too few staff and scanners. Passengers were cutting in line, there was no crow control or line barriers. It took about 30 minutes to get through. Security staff were, however, very helpful. We had lost an item (a book) on the first pass through, and three weeks later security had the item in the Lost and Found. We had to fill out considerable paperwork, show ID etc. to reclaim the paperback novel. But we did get it back. I would avoid this airport.

✅ Trip Verified | The airport looks very futuristic and modern from the outside but the inside is total chaos. It really isn't big enough for the number of passengers wanting to check in. This is made worse by all the Royal Jordanian flights being in one giant queue waiting for a check in desk. Why isn't is possible to check in using the RJ App? Why don't they dedicated queues for each flight? The result was total chaos with a member of staff running up and down calling out the flight destinations to get the passengers out of the queue because the flight was starting to board. Once you get past the check-in and security there is massive of space for shops and restaurants. It seems the airport is more interested in making money than having enough space and desk so passengers can check in easily

✅ Trip Verified | Amman Airport is a strange one. Flying at night. The airport looked dingy and already out of date. I can't imagine where all the money went on it's recent renovation. It's bright spot is that transit was painless and quick and the Free WIFI is good. I was worried that my check in baggage would not make it since my transit was only 1h20min but it arrive on time. Security did seem quite lax. The staff were friendly and welcoming. Ok for short transfers. I didn't notice any water refill points.

✅ Trip Verified | The arrival terminal is not clean, the immigration counter is not clean, and has dozens of fingerprints on it, which may lead to the spread of diseases. The luggage carts are also unclean, and the bathrooms are unclean and smell unpleasant. I felt like I was in an unclean public bus station, not an airport, and a lot of people smoke inside and outside the airport.

✅ Trip Verified | I travelled through Amman airport twice (two arrivals and two departures) and while I am relatively happy with how the airport operates, an extremely strange control and confiscation of the most unusual object took place. Namely, both times while exiting the security my rucksak with photographic equipment was scrutinized, and on the first occasion they literally confiscated the small blower for cleaning sensors on digital mirror cameras! i could not believe it and checked with them several times, and yet they insisted that that object specifically was prohibited and that it was being confiscated! Seriously, I cannot imagine what danger that object can pose to anyone to deserve to be placed on prohibited lists, save from, perhaps, blowing off sugar powder from a cookie served with tea during the flight. This was the strangest thing that has ever been confiscated from me. On my second departure they again brutally searched my photo rucksack, but this time did not find anything worth confiscating, because, naturally, I did not buy another one knowing I would be passing through their hands again. Very strange, indeed.

Not Verified | One of the worst experiences I have ever had. Being a frequent traveler through this airport, this was the worst experience. The airport security have zero respect for people in the way they treat everyone, I waited at the belt for more than two hours for my bag and then I had to guess that the bag is being held for security check, no warning or notification that I need to attend to my bag in a separate place. After reaching there I had to stand in line for a long and very slow moving line to go in a room, search through dozens of bag and locate my bag. There was no reason told for holding the bag, and after delaying it for 2.5 hours it just took 3 seconds on the belt to release it. What a lack if respect of humans and their time. I do not recommend using this airport if you can avoid it.

✅ Trip Verified | Ridiculous that you can smoke in lounge but smoking area in terminal is closed, apparently due to Covid. So lounge customers are obviously immune. I won't use this airport again.

Not Verified | First of all, all I have to mention is that the airport structure and shape is fantastic. Rain arrived once I arrived to the airport, making the experience better. Duty free is filled with everything you need, from liquor, tobacco, candies and more! Staff were so friendly. I have to give this airport a 10/10.