✅ Trip Verified
| Although I was not flying out of Aberdeen International Airport on this instance, I was there to see off my Son who was leaving on the Bristol BM1804 flight due to take off at 15:35 on Sunday the 30th September. The check-in desk for the BMI flight was due to open at 13:35, and we patiently waited in the forecourt for the desk to open. Due to inadequate seating in this area we were forced to stand, waiting in front of the Departures screen to check which check-in desk to use. 13:35 came and went, and no check-in desk number appeared. No BMI check-in desk was commissioned. My wife went and enquired at one of the other desks to be told to check at the information desk even though the desk she enquired at was empty of passengers and the person manning it had nothing else to do. We enquired further of a ground staff member in passing, who told us it was an IT problem. When my wife asked at the information desk she was told that the check-in desk should have been announced on the board, and the person manning the desk did not know why it had not. He eventually discovered that the desk *should* be check-in desk 13/14. We moved across to that desk, but it was unmanned with no one in charge. By this time it was 25 minutes past the time on the departures screen that was still advising that the check-in time was 13:35. Eventually some ground staff arrived and started commissioning the desk, but we were still not invited to check-in as "The plane had not landed yet". What this has to do with being able to check-in is a mystery to me. My son was eventually able to check his bag at 14:15. There were no announcements. There was never any change to the departures screen to advise passengers. The ground staff were monumentally unhelpful to the point of being rude. I have lived in and around Aberdeen all my life, and have travelled extensively across the world on business and pleasure and can say with hand on heart that Aberdeen "International" Airport is the worst I have ever had the misfortune to use. The toilets were disgusting, dirty and unkempt with one of the stalls taped off. My wife had a similar experience in the ladies and out of interest checked the board that advises when the toilets were last checked and cleaned. All the boxes for that day were ticked, but there was little evidence that any remedial cleaning had been attempted. The parking charges are a complete joke. £2 for the privilege to drop off a loved one? We were charged £10.50 so see my Son off to join the Army. Pathetic. The new multi-storey car park is a disgrace. The signage is all but absent showing where the exits are. The ramps are so narrow that larger vehicles struggle to make the turns. The path to the exit cuts directly across the main ramp leading in to the parking area, it is a recipe for disaster. There has been absolutely no thought put into the design or construction. It is apparent from the damage to ironwork that many vehicles get caught out. Some of the minimally placed exit signs are obscured by parked cars. It is beyond a joke. And to add insult to injury they charge £10.50 if you stay over an hour. If they had sorted out the check-in desk we would not have incurred this extended charge. I could go on, but I'm starting to lose the will to live. Good luck to all who use this "improved" facility. I for one will be flying from Edinburgh or Glasgow in future.