Aberdeen Airport

Not Verified | Firstly, let me say that the Special Assistance Team at Aberdeen are THE BEST. Helpful, accommodating and friendly, nothing too much trouble. It's the rest of the airport which lets them down! We were on a Tui flight due to fly at 2.50pm The check-in board said check-in opens at 12.20. We joined the queue at 12.15. No sign of any staff at the desks. A person in what may have been Tui colours appeared at one of the desks, shuffled some papers, walked away. Another person in airport livery then approached the desk, looked at the papers, and walked off. The check-in desk actually opened, by ONE of the two staff at a different desk than advertised at 12.30. A minute later, a guy joined at an adjacent desk After check-in, security. The lady on the desk said I'd asked for assistance so should have a wheel chair. I didn't need one for this airport, just help with the steps to the plane. Nope, she said it was the rule, and sent me back to the assistance desk. Assistance guy escorted me back to security and explained that it wasn't quite the rule, Through security, to a very quiet shopping mall. Down the steps to the departure lounge. There is a small lift thing, but I'm scared of it, Would you believe the coffee shop at departures was closed. There is a soft drinks and confectionary machine but no coffee. Hubby then went back up the stairs and eventually found a coffee shop open in the mall, I realise that the airport was not busy, which is odd for a Saturday. But really, to not have an open coffee shop or indeed not to show it closed before the departure lounge, is poor. Maybe we are all expected to pay the exorbitant fee for the Northern Lights lounge. The next problem was indeed the departure. I don't know whose fault this is, whether Tui or airport administration, but it's at least inefficient. The departure board said gate opens 2.15. We could see the plane on its usual stance-It comes from Tenerife, gets cleaned, turns round and goes back I believe. We had been told gate 1. We got there at about 2.20 and were taken to the plane lift when the flight was eventually announced. We waited in the lift at the emergency door, for a good five minutes until the door was opened. By this time it was 2.35. We could see the queue of passengers for the other doors, in the cold wind and gathering clouds. There were babies and toddlers in that queue. As an aside, this stance is one of the farthest away from the terminal. BA flights have covered walkways from the terminal itself. Maybe it's something to do with landing fees, for which I believe Aberdeen is expensive. Eventually we were allowed to board. The plane was absolutely perfectly clean I have to say. Just unfortunate for those poor passengers who had to wait so long in the cold, with young children. All in all a poor airport experience

Not Verified | Arrived in plenty of time to check in so went for a cup of coffee. It's been a while since I have used this airport so there were big changes from the last time. Went to the bar/café at 14.05 to be told that they closed at 14.00 and the tills were locked. If I wanted coffee I would have to wait till I was through security I have used airports all over the world and have never known a bar or restaurant to close during the day. Added to the non availability of seats unless you needed assistance it provided a worse service than airports in third world countries. I will be using Inverness in future as my airport of choice. Aberdeen airport is an absolute embarrassment for a so called international airport.

Not Verified | The security staff at Aberdeen airport are not up to standard. Many of them are aggressive and argumentative and their main aim is not to be friendly or courteous. I have been fortunate enough to travel to many countries and I say, without hesitation that the security staff at Aberdeen airport are either the most poorly trained that I have encountered or that they are paying no attention to the training they receive. The management team needs to review the training of the security staff at Aberdeen airport urgently.

Not Verified | Staff at the security are extremely rude and abusive. Aberdeen airport security staff (especially a lady and a man (both middle-aged)) should be re-trained to not to shout at passengers, they seem not to enjoy their job at all and simply there to abuse passengers! Very upset, very disappointed, I will take the train next time! Never again!

Not Verified | The airport is clean and easy to go, the price for the drop off is high as 3 GBP. And the security staff need to be educated to dealing with passenger. Some are friendly but some are very rude and abusive. They think to have all the power of the police.

Not Verified | This truly is an embarrassment to the city. Over 40 years I have lived in Aberdeen and seen minimal improvement, whilst cities like Manchester, Glasgow and Edinburgh have progressed to modern facilities. £3 to get dropped off, tiny check-in area always with queues, cramped public areas, crammed into a corridor before boarding, no airbridge (who has to walk outside to board a plane these days?), ridiculous luggage reclaim a mile away from anything, stupid obstructions for your luggage trolley outside the airport, a taxi queue rarely with any taxis. Overall a disgrace and no wonder it's been voted UKs third-worst airport.

Not Verified | Airport is overpriced, it has a serious lack of facilities which those they do have, they want money for. This is the worst airport I have ever travelled through and signs show that it is only getting worse.

✅ Trip Verified | Refurbishment big improvement to departures. First time been through new security space, bigger but didn't seem to actually have more scanners than the old one. But professional polite staff. Usual walk through brightly lit duty free, new bar and Restaurant a huge improvement - the old bar still seems to be there but the new - great, relieves the huge queue that was always at the old bar. More seating for eating and drinking so much better. Old gates the same but no real complaints - just the idiots that form a queue 20 minutes before a short haul flight due to board? Why people? Why? The drop off charge is a ridiculous unashamed rip off. The baggage carousel on arrival has been moved so a bit of a trek, its no bigger, theres no others just moved so annoying. For a small city airport it is ok.

Not Verified | I have just realised the the money-grubbing little management now want us to pay £3 to drop off or pick up a passenger. Oh well, there are ways around this and I for one will be implementing it.

✅ Trip Verified | I'm pig sick of the hour wait (at least) when you fly on a late flight to grab a taxi. This isn't conducive of a 21st-century international airport. Get your life sorted out Aberdeen airport and do something to fix this issue after a 22-hour flight the last I need is a long wait for non-existent taxis.