Aberdeen Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 72 reviews
3/10
No Skytrax Rating
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"public transport is reliable"

(United Kingdom)

Used Aberdeen airport to fly to and back from to Amsterdam. The customer service at the airport was of a high standard and public transport to the city centre is reliable. Would gladly use Aberdeen again to travel domestically or to continental Europe. The recent news that weekly flights to popular destinations in Portugal and Spain will be available soon will also add to the appeal of this airport for travellers from Northern Scotland.
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"limited choice of food and shopping"

(United Kingdom)

The only real choice if flying to Aberdeen! Overall OK but very limited choice of food and shopping. Staff are friendly and queues generally short.
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"some room for improvement"

(United Kingdom)

Aberdeen Airport is fairly good and efficient but with some room for improvement. I recently flew to the Faroe Islands on Atlantic Airways. On the return the luggage took a very long time to arrive; also there was confusion at the passport control over the status of green Faroese passports with many passengers standing in the wrong queue. This created a negative first impression for visitors; attention to detail and clearer signage is necessary. A more important concern is the inadequate bus service (route 27) between the airport and the city centre. It is very poorly marketed infrequent and does not run at all at weekends - leading to a massive queue for taxis. A regular shuttle bus between the airport university (Old Aberdeen) city centre and the railway station is needed.
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"relatively quick and hassle-free"

(United Kingdom)

Overall nice small airport with good connections to major hubs in Europe such as London (Heathrow/Gatwick/Luton) Amsterdam and Paris CDG. Also has flights to most major UK destinations. I found that travelling through the airport was relatively quick and hassle-free. Good bus service to the city centre which is about 10 km from the aiport and reasonably priced. Would recommend this airport to anyone living in the North of Scotland as an alternative to GLA/EDI. Further considerations for this small but expanding aiprt would be to add services to Spain and Italy as well as to some Central European cities such as Berlin/Prague/Warsaw.
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"a convenient airport"

(United Kingdom)

ABZ is a convenient airport with ever-improving routes to and fro. Work has begun on modernising the airport and there are more plans in the pipeline. ABZ is convenient and reliable. The only thing you can't rely on is the weather there. That is the biggest problem with ABZ and there isn't much that can be done about it.
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"a great leap forward"

(United Kingdom)

Hopefully the new airport manager will manage to drag the airport in the 21st century. The new Servisair lounge for KLM/AF etc is a great leap forward although the suede chairs I feel may suffer from high mileage usage through a relatively short time frame. AF need to have a larger presence at check-in and these Servis air check-in crew need to be trained on how to put mileage onto a frequent flyer card even when I say "have you done it" they say "yes". I log in (around a month later) to find that my mileage has not been credited. As a local I shouldn't really gripe but on the whole both air side and land side it could be a lot better. Maybe a trip to some of the Scandinavian airports would get their creative side into drive.
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"out of date"

(United Kingdom)

I have used Aberdeen International Airport extensively through the years and found it to be out of date and touch with modern international and domestic commuter travel the quality of the departure lounges are very poor and the delays when returning from international flights is disgraceful the baggage collection system whether domestic or international is pathetic.
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"not had any problems"

(United Kingdom)

I have used Aberdeen Airport several times in the last couple of years and have not had any problems. Everything works properly and the staff are very friendly. The security checks at the departure lounge are most thorough.
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"the queue stretches well outside"

(United Kingdom)

When will they do something about the taxi rank? Its a little hut that holds about 40 people - often the queue stretches well outside - and at Aberdeen that is not a good idea. They also have sold the concession to one company so that other firms having dropped people off cannot pick up so you are stuck waiting for the chosen people to arrive.
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"staff are very friendly and courteous"

(United Kingdom)

I use Aberdeen Airport frequently and am impressed with it. It's a small airport but seems to have everything to cope with its passenger flow. I definitely recommend the newly refurbished 'Food Hub' restaurant where the staff are very friendly and courteous. There is always a hot food menu with different choices to suit everyone a selection of sandwiches and delicious home-bakes - I always look forward to my meal there before I fly home!! The airport has gone through a lot of changes recently such as the larger renovated toilets the new 'Coral' betting shop and the new departures layout.
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