Aberdeen Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 84 reviews
3/10
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2/10

"the flight option has declined"

(United Kingdom)

Not Verified | My review of Aberdeen Airport is regarding the lack of options when it comes to travel. Not many options and not many airlines offering any destination from Aberdeen, This airport has been upgraded and I still don't see why, if no extra destinations have been added for travelers. Aberdeen has become one of the poorest Scotland destinations on so many levels. I am local and used to travel loads but not anymore as the flight option has declined over the years. Another big problem in Aberdeen and Aberdeen airport is the lack of taxis and the extortionate car parking charges.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a pathetic place in general"

(United Kingdom)

Not Verified | Going through airport with sunflower lanyard. Staff are trained to see it and be more "caring and patient" but obviously, they just happened to be blind to it again. After many years of travelling through this awful place, I've had enough. Before covid, this airport was decent. The staff were usually friendly, helpful and could have a laugh. But recently, there were only two people who were decent. The rest were either miserable or visibly too terrified to speak. It's possible they were on edge and looking for someone or maybe their bosses were watching. It was interesting that 10+ people in a row beeped at the metal detector as well. Everything was so tense that myself and many others were talking back to the staff when they were trying to boss us about. One person almost started a fight. It also didn't help that one guy cut in front of me, put his stuff in my tray then walked off. The staff saw it, allowed it and walked away when I tried to question it. I was thinking that time was running out for my flight because I was given the wrong time on my boarding pass so obviously I was getting impatient. Tried to shove this guy's stuff onto the conveyer and got shouted at by a miserable so-and-so. Of course, I retaliated. Of course they walked away. Check-in: Miserable as always. Security: one decent, one terrified and the rest miserable. Gate staff: Miserable and one was sneezing over everything. Aberdeen Airport drains the life out of everyone. There are many people in this world. Some happy, some miserable, etc. But how can one place filled with so many different people consistently hold so many miserable people? I believe they're either so bored or so horrible that they enjoy making it a miserable experience. Then they have the gall to say "Enjoy your flight/Thanks for X". Best to just say the bare minimum and quietly get through it. Aberdeen is a pathetic place in general especially when it comes to transport.
Experience At AirportArrival and Departure
Date VisitNovember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"rude behaviour from security staff"

(United Kingdom)

Not Verified | I am writing after some weeks and with reflection of this incident. I am 82 years old and I was travelling alone to Amsterdam. At security I found myself vulnerable due to some rude behaviour from security staff. I complied with what was asked as there is zero tolerance however what I would ask is some consideration on 'courtesy and politeness' to local and international travellers at the same time which is the basics in behaviour. I have travelled widely, and this is the standard in all airports but why not in Aberdeen? There are some good people but the 2 staff members from security have tarnished the image for the whole team and department in Aberdeen, which is unfair.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"a poor airport experience"

(United Kingdom)

Not Verified | Firstly, let me say that the Special Assistance Team at Aberdeen are THE BEST. Helpful, accommodating and friendly, nothing too much trouble. It's the rest of the airport which lets them down! We were on a Tui flight due to fly at 2.50pm The check-in board said check-in opens at 12.20. We joined the queue at 12.15. No sign of any staff at the desks. A person in what may have been Tui colours appeared at one of the desks, shuffled some papers, walked away. Another person in airport livery then approached the desk, looked at the papers, and walked off. The check-in desk actually opened, by ONE of the two staff at a different desk than advertised at 12.30. A minute later, a guy joined at an adjacent desk After check-in, security. The lady on the desk said I'd asked for assistance so should have a wheel chair. I didn't need one for this airport, just help with the steps to the plane. Nope, she said it was the rule, and sent me back to the assistance desk. Assistance guy escorted me back to security and explained that it wasn't quite the rule, Through security, to a very quiet shopping mall. Down the steps to the departure lounge. There is a small lift thing, but I'm scared of it, Would you believe the coffee shop at departures was closed. There is a soft drinks and confectionary machine but no coffee. Hubby then went back up the stairs and eventually found a coffee shop open in the mall, I realise that the airport was not busy, which is odd for a Saturday. But really, to not have an open coffee shop or indeed not to show it closed before the departure lounge, is poor. Maybe we are all expected to pay the exorbitant fee for the Northern Lights lounge. The next problem was indeed the departure. I don't know whose fault this is, whether Tui or airport administration, but it's at least inefficient. The departure board said gate opens 2.15. We could see the plane on its usual stance-It comes from Tenerife, gets cleaned, turns round and goes back I believe. We had been told gate 1. We got there at about 2.20 and were taken to the plane lift when the flight was eventually announced. We waited in the lift at the emergency door, for a good five minutes until the door was opened. By this time it was 2.35. We could see the queue of passengers for the other doors, in the cold wind and gathering clouds. There were babies and toddlers in that queue. As an aside, this stance is one of the farthest away from the terminal. BA flights have covered walkways from the terminal itself. Maybe it's something to do with landing fees, for which I believe Aberdeen is expensive. Eventually we were allowed to board. The plane was absolutely perfectly clean I have to say. Just unfortunate for those poor passengers who had to wait so long in the cold, with young children. All in all a poor airport experience
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"I will be using Inverness in future as my airport of choice"

(United Kingdom)

Not Verified | Arrived in plenty of time to check in so went for a cup of coffee. It's been a while since I have used this airport so there were big changes from the last time. Went to the bar/café at 14.05 to be told that they closed at 14.00 and the tills were locked. If I wanted coffee I would have to wait till I was through security I have used airports all over the world and have never known a bar or restaurant to close during the day. Added to the non availability of seats unless you needed assistance it provided a worse service than airports in third world countries. I will be using Inverness in future as my airport of choice. Aberdeen airport is an absolute embarrassment for a so called international airport.
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
no
2/10

"security staff are not up to standard"

(United Kingdom)

Not Verified | The security staff at Aberdeen airport are not up to standard. Many of them are aggressive and argumentative and their main aim is not to be friendly or courteous. I have been fortunate enough to travel to many countries and I say, without hesitation that the security staff at Aberdeen airport are either the most poorly trained that I have encountered or that they are paying no attention to the training they receive. The management team needs to review the training of the security staff at Aberdeen airport urgently.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Staff at the security are extremely rude and abusive"

(France)

Not Verified | Staff at the security are extremely rude and abusive. Aberdeen airport security staff (especially a lady and a man (both middle-aged)) should be re-trained to not to shout at passengers, they seem not to enjoy their job at all and simply there to abuse passengers! Very upset, very disappointed, I will take the train next time! Never again!
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"security staff need to be educated"

(United Kingdom)

Not Verified | The airport is clean and easy to go, the price for the drop off is high as 3 GBP. And the security staff need to be educated to dealing with passenger. Some are friendly but some are very rude and abusive. They think to have all the power of the police.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"an embarrassment to the city"

(United Kingdom)

Not Verified | This truly is an embarrassment to the city. Over 40 years I have lived in Aberdeen and seen minimal improvement, whilst cities like Manchester, Glasgow and Edinburgh have progressed to modern facilities. £3 to get dropped off, tiny check-in area always with queues, cramped public areas, crammed into a corridor before boarding, no airbridge (who has to walk outside to board a plane these days?), ridiculous luggage reclaim a mile away from anything, stupid obstructions for your luggage trolley outside the airport, a taxi queue rarely with any taxis. Overall a disgrace and no wonder it's been voted UKs third-worst airport.
Experience At AirportArrival and Departure
Date VisitFebruary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"has a serious lack of facilities"

(United Kingdom)

Not Verified | Airport is overpriced, it has a serious lack of facilities which those they do have, they want money for. This is the worst airport I have ever travelled through and signs show that it is only getting worse.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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