Aberdeen Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 77 reviews
3/10
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"a great leap forward"

(United Kingdom)

Hopefully the new airport manager will manage to drag the airport in the 21st century. The new Servisair lounge for KLM/AF etc is a great leap forward although the suede chairs I feel may suffer from high mileage usage through a relatively short time frame. AF need to have a larger presence at check-in and these Servis air check-in crew need to be trained on how to put mileage onto a frequent flyer card even when I say "have you done it" they say "yes". I log in (around a month later) to find that my mileage has not been credited. As a local I shouldn't really gripe but on the whole both air side and land side it could be a lot better. Maybe a trip to some of the Scandinavian airports would get their creative side into drive.
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"out of date"

(United Kingdom)

I have used Aberdeen International Airport extensively through the years and found it to be out of date and touch with modern international and domestic commuter travel the quality of the departure lounges are very poor and the delays when returning from international flights is disgraceful the baggage collection system whether domestic or international is pathetic.
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"not had any problems"

(United Kingdom)

I have used Aberdeen Airport several times in the last couple of years and have not had any problems. Everything works properly and the staff are very friendly. The security checks at the departure lounge are most thorough.
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"the queue stretches well outside"

(United Kingdom)

When will they do something about the taxi rank? Its a little hut that holds about 40 people - often the queue stretches well outside - and at Aberdeen that is not a good idea. They also have sold the concession to one company so that other firms having dropped people off cannot pick up so you are stuck waiting for the chosen people to arrive.
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"staff are very friendly and courteous"

(United Kingdom)

I use Aberdeen Airport frequently and am impressed with it. It's a small airport but seems to have everything to cope with its passenger flow. I definitely recommend the newly refurbished 'Food Hub' restaurant where the staff are very friendly and courteous. There is always a hot food menu with different choices to suit everyone a selection of sandwiches and delicious home-bakes - I always look forward to my meal there before I fly home!! The airport has gone through a lot of changes recently such as the larger renovated toilets the new 'Coral' betting shop and the new departures layout.
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"have seen a marked improvement"

(United Kingdom)

I fly in and out of Aberdeen Dyce airport a lot and have seen a marked improvement over recent weeks. Larger toilet facilities at arrivals (where their was only 1 for men and 1 for women). KLM has vastly improved it's check in facilities with usually 4-5 servis air staff in attendance. Departure lounge 1 has been improved with more seating. It could how ever improve it's lost luggage office (a real mess) which you will need to visit if you fly KLM often. Security entrance to departure lounge has changed as well with two baggage scanners (1 only ever in use though) and one personal scanner which is the bottle neck and leads to delays. All in all though Aberdeen airport is fine.
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"Nice small friendly airport"

(United Kingdom)

Nice small friendly airport with helpful staff. Not much to do there but the shops are ok and not crowded.
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71 to 77 of 77 Reviews