WOW air

✅ Verified Review | Paris CDG to Miami via Keflavik. At CDG, we (1 adult, 2 teenage sons) were able to check in the evening before, and the ground staff was exceptionally cooperative and friendly. Next morning, a quick check in of baggage, and the journey could begin! The 4hr+ layover in KEF was uneventful, but long - prices there are all very high (as everywhere in Island apparently) flight to KEF uneventful, but no food, drinks offered. Meals to MIami must be booked latest 2 days before departure, only 2 choices, drinks, even water, payable only. Our return from MIA, we were informed 12 hrs prior per SMS that there were problems, due to an accident, a smaller plane and less seats. Our half hour telephone communication with WOW was an Indian call center and no help - just told us to check in earlier. We did, 4 hrs, then at the gate we were informed of further delays, 2 hours. They had chartered a 747 from a Spanish company and combined two flights - at the Terminal confusion, frustration, limited info and dismay. Departed to KEF and arrived with a 10 minute window For our following flight to CDG, (also others to AMS and London) our baggage obviously didn't make it and was delivered 4 days later. No flight entertainment, was a disappointment, on board staff sometimes arrogant, but ground staff more accommodating. Baggage €200 extra, food (from MIA a free sandwich and a glass of water was offered, for a 6.5hr flight) drinks, all made the cost of 3 tickets no better than regular airlines. We will avoid WOW in the future, it was an experiment, we travel 2/3 times per year cross Atlantic, the airplanes are colourful, the journey not so.

✅ Verified Review | Amsterdam to San Francisco via Keflavik. If you are traveling without luggage and willing to pick yourself sandwiches and buy drinks at the airport, then it's as good as any I suppose. The jets are newer and the attendants uniforms are supposed to be some sort of draw. The problem becomes when you need customer service. Absolutely atrocious. Undertrained, understaffed, under the weather possibly. Such a sour, slow bunch ready to nickel and dime you for everything, including water in the plane. The that luggage cost us an additional $150 on the way to Amsterdam, somehow cost us $320 on the flight back. Each leg of a flight incurs a separate baggage fee including carryons. The carry on that fit easily in the measure device for a "free" carry on in SFO and at the counter in Amsterdam Schipol suddenly didn't fit the same carry on when we got to our gate to leave. That was another $70. If you have time and effort willing to research prices, I'm sure you will find better deals (and better service) on competing airlines. I solemnly swear never to fly WOW again.

✅ Verified Review | Keflavik to Toronto, everything went smoothly. No delays, no lost luggage, no cancelled flights. Just be aware this is a budget airline and does not include anything with your ticket. No food, no drinks, no in-flight entertainment, no luggage. Everything cost money. So if you think that you will spend less on another airline then go book on another airline. I personally went with my sister and we shared a checked piece and our tickets were way under the other airlines. One downside was that the seats we got were at the very back and they couldn't recline which was annoying especially trying to sleep on the flight. On the way back I had to wait super long for my luggage, but I believe that is Pearson's fault. Pros that it is cheap. Cons: no in-flight entertainment, no free stuff, everything is paid.

✅ Verified Review | The worst airline ever. I got an email and a sms message a day before the departure from Paris to Toronto that WOW air have to operate with 200 seats aircraft instead 350 seats as originally planned. As a result of this the flight is overbooked and they are looking for volunteers willing to either cancel the flight or change for a later date. Since I have to be in Toronto, I didn't change anything. I went to the airport and denied to board the plane. The fun part is there were not a single representative of the airline to handle this situation, only an airport staff member was giving the airline hotline to call and get a new date! After 40 minutes of waiting I managed to get an operator, and she said the next available flight would be on the 26 April, which is a week later! Since my visa will expire to stay in France from the 21 April, I have request on the 19th April to get me a letter from the airline in order to show the French customs in case of an overstay issue, they have promised me on the 19th April itself that I will get this letter within 48 hours. For now it's 6 days passed and still not a single letter from them.

✅ Verified Review | Myself and my girlfriend paid £250 each for a flight from Berlin to Los Angeles via Keflavik. An unbelievable price and we thought there would be a catch, there wasn't. All the flights were on time, no delays and we boarded planes efficiently. The seats were fine and staff were very pleasant. Take food and drink onto the flight with you to save yourself from buying expensive food and drink on board (like any flight). There was no entertainment, but there was a plug socket and two USB ports too which worked perfectly fine. We both flew with hand luggage and we had the choice whether to have it by our feet or in the overhead storage. We would both happily fly with Wow Air again.

✅ Verified Review | Baltimore to Bristol via Reykjavik. I arrived in Reykjavik from Baltimore and my connecting flight was not on the departure board. When I went to the desk I was advised the flight had been delayed for 9 hours. No explanation was offered and absolutely no sincerity. After my trip I submitted a claim and 6 months later Wow Air have yet to respond. The claim ticket just shows as open. This is the worst customer service I have ever experienced from an airline and I will never travel with them again.

✅ Verified Review | WOW air is the Worst airline, terrible experience. Our flight from Miami to Keflavik was cancelled after a 4 hour delay. No information or explanation was given. Then, after 3 hours in line waiting for any refund or rebook of our flight with no answer, they just tell us "call customer service". We were left alone with no help. We had to rebook our own flights and paid our hotel and food. We have been trying to talk to someone in customer service and the call center never works. No answer after one week. We're still trying to contact them for our refund.

✅ Verified Review | Los Angeles to Berlin via Keflavik. This is hands down the worst airline I have ever flown on, and I travel a lot. They charge for everything , even for water. The staff are brisk to rude. The service at the airport is a mess. The baggage policy (you basically pay for everything) is misleading and abusive. The seats are incredibly uncomfortable. No blankets or pillows are offered on all night flights. No food. Avoid this airline unless you want to feel like you're riding in a crowded city bus, trapped in the air, with no amenities.

✅ Verified Review | Los Angeles to Dublin via Keflavik. The worst airline I've ever flown. I purchased the ticket because of the stop over in Iceland. I could have flown Los Angeles to Dublin nonstop for the same price on Ethiopian. WOW air is bare bones. No TVs or entertainment, no wifi or electrical plugins for ipads, no leg room, the $17 sandwich and tea could have been prepared by my 4 year old niece. My aisle seat was not available so I had to fly in a middle seat for the 8 hour flight. I"m 6'1" and always get an aisle. No apologies from the staff or attempt to swap seats.

✅ Verified Review | Los Angeles to Paris via Keflavik. Worst airline ever. They cancel flights and don't let you know until last minute. They give you terrible seats even when you pay for premium seats. The staff is generally nice but inexperienced and the aircraft is dirty. No food. No entertainment. Horrible airline.