Wizz Air

Not Verified | We were supposed to fly to Bucharest, tomorrow. We have been trying to change the dates or cancel our flights for days now. They want to charge us almost as much to cancel the flights (€160 ex service fees!), than our tickets initially were. Romania is on lockdown and people who enter are only allowed in if they have family or work. We tried to call them many many times, but every time they put you on hold for 0,90 cents per minute and make you wait close to half an hour every time you call. That’s about €27 per call and that’s just the waiting time. They don’t help you, they just pretend like it’s still safe to go. Because of COVID-19 measurements, I am currently out of a job and I can not keep on spending 27 euros per call, just to hear they can’t help me. All our other friends who we are supposed to go with, but who are travelling with different airlines, got the option to change their travel dates. Wizz Air is terrible, they don’t care about their customers. I will never fly with them again and neither will any of my friends or family.

Not Verified | I got email on 5th March that the schedule of my flight to Italy in April was changed with suggestion of rebooking or cancel of flight. Even though it didn't mention about the deadline of cancel order, a week later, the link was already expired. Strange thing is there is nothing to say about my flight status change in my account page now. I've wanted to cancel the flight but it's impossible to cancel from website and also unable to make a phone call since call center is overloaded. From government order of my country due to corona virus, citizens can't go abroad from now on and my flight also should be canceled but there is no notification from Wizz Air yet. I understand that wizzair has no ability to handle corona virus impact but at least, they should allow customers to cancel the flight from website without cancel fee immediately, not trying to rip off to charge expensive call fee from customers to cancel flight in this emergency situation.

✅ Trip Verified | My flight from Budapest to Athens was one of the most negative experiences, mainly because of the rude behavior of the check-in desk person indicating that I should pay extra for my luggage because I hadn't paid for a "priority" ticket. We came off the plane from Prague, exited the airport and went back in to check in for a next flight with Wizz air. The lady at the check in desk insisted that we were already checked in and told us so with hostility. We told her we had not received boarding passes for this journey and she said in a very sarcastic way that since we were already checked in then we should have received them. She sent us to the office to check our ticket. On our way there we went online (not something always easy in a foreign country) and saw that during our previous trip the boarding passes had arrived. We went to the security control after that. The second person within half an hour of the first incident saw our luggage and waved us over next to her and scolded us for our luggage. "Have you paid priority? No? 25 for you and 25 for you! [she meant Euros to allow our luggage in]". The company put myself and my girlfriend 15 rows apart on a plane that was 2/3 empty and asked us to pay 39euros extra to allow us to sit together.

✅ Trip Verified | Luton to St. Petersburg. Booked a flight for the first time with this airline then due to the Coronavirus I was not willing to travel. I tried to change my ticket but they wanted a ridiculous fee which is more than a new ticket. I was not asking for a refund I just wanted to either get credit or change my flight for the next month or two until all this blows over but after waiting on the phone for over 25 mins they said no. Poor service, shame on you all at Wizzair.

✅ Trip Verified | I am very surprised by the misleading information Wizz air provide to their passengers regarding carry on bags. Was traveling from Eindhoven to Katowice on flight number W6 1072 and i purchased basic 4 tickets 2 ways including carry on bag of 10kg and i also booked 20 KG extra bag. At the boarding gate i had to pay 25 EUR for the carry on bag which is included in the price, and when i was trying to explain that to the counter girl she was very rude and unprofessional and finally she turned her back and left me talking to the air. Its the last time to fly with Wizz Air.

✅ Trip Verified | Brussels to Sofia. Wizz Air is the worst experience every time! Their competitive prices attract you, but once at the airport you sometimes pay double the price of your plane ticket. I use wizzair every year to go to Sofia to see my family and every time I get fucked up. If it is too big a bag, a problem of online check-in I find myself paying up to 70€ more. Sometimes to pass online check-in you have to select seats on the plane, but you have to pay 35 € / person. This time, because the plane was advanced one day, there were problems with online check-in. My husband and I decided to go to the airport earlier to avoid paying the fees. But there again we had to pay € 70 to print our tickets! A shame "We understand but there is nothing we can do the service is blocked". In addition to uncomfortable planes, barbaric schedules, absent customer service, there are delays and cancellations every time. And in the end we pay as much as a normal first class plane. Wizzair is the worst experience every time. They make every trip painful. Wizz Air est à chaque fois la pire expérience! Leurs prix compétitifs vous attirent mais une fois à l’aéroport vous payez parfois le double du prix de votre billet d’avion. J’utilise chaque année wizzair pour aller à Sofia voir ma famille et à chaque fois je me fais avoir. Si c’est un sac trop grand, un problème de check-in online je me retrouve à payer jusqu’à 70€ en plus. Parfois pour réussir le check-in online il faut sélectionner des places dans l’avion, mais il faut payer 35€/personne. Cette fois, parce que l’avion a été avancé d’un jour, il y a avait des soucis de check-in online. Mon mari et moi avons décidé d’aller plus tôt à l’aéroport afin de ne pas payer les frais. Mais là à nouveau on a dû payer 70€ pour imprimer nos tickets! Une honte « Nous comprenons mais on ne peut rien faire le service est bloqué ». En plus des avions qui sont inconfortables, des horaires barbares, un service client absent, on a, à chaque fois des retards ou des annulations. Et au final on paye aussi cher qu’un avion normal en première classe. Wizzair est la pire expérience à chaque fois. Ils rendent chaque voyage pénible.

✅ Trip Verified | Berlin to Budapest. Unfortunately, I see myself forced to write a negative review for my first and only experience with Wizz Air. If you are a traveller or enjoy visiting new cities please take 2 mins to read this: I had a flight from Berlin to Budapest on 6.12.2019, it was overbooked so I was denied boarding. I contacted the airlines in the next day and until today I didn’t receive the compensation as per the EU regulations. I was accused of not showing up at the counter to take the denied boarding form. This is not true because I showed up in the counter and was given back the check-in money in cash. In addition, I was granted a one night stay at the airport’s hotel and the officers clarified to me to claim the compensation online. So how can I not show up in the counter and take these? I understand that an overbooked flight can just happen but what is not accepted is to spend 40+ days sending several emails to get the compensation. At the moment I am not sure if this review will move something yet I think that when someone reads this will definitely think twice before booking with Wizzair.

✅ Trip Verified | Bratislava to Skopje. Departure on time, arrival about 10-20 minutest before scheduled time. Flight was operated by 10y old Airbus A320 (HA-LPX). Interior was clean enough, seats were comfortable, but legroom was horrible. Flight was without any problems, during approach and landing at Skopje airport were severe turbulence, but pilots still made perfectly smooth landing. Boarding was quite slow and gate staff were quite rude, but service during flight was perfect (for low cost company, of course). Ticket was extremely cheap, 250CZK (about 10€) from Bratislava to Skopje.

Not Verified | Vienna to Athens. Lot of delays without providing anything for assisting the passengers. Unfriendly ground crew both in Vienna and Athens. Not helping with informing the customers.

✅ Trip Verified | Bucharest to Catania. WizzAir is claiming to be a low cost but extra and hidden costs make it the same price with reputable airlines (and other companies do care about their customers) They don't care about the customers and in the middle of the coronavirus outbreak in Italy they just don't want to refund or cancel the tickets. They tell me "better to buy Flex next time" Don't worry Wizz Air, I will buy from another company next time. Bad service, bad attitude and will never choose them again.