Wizz Air

Not Verified | The first and last time I fly with this company. 2 hour 30 mins of delay (annoying but this can happen). No communication from staff. Gate changed without notification. (only after asking) we were offered a voucher which could only be used in a shop a huge walk away from our gate, the voucher was valid for one pathetic bottle of water (no food). Flying with children who were starving. Lesson learnt. Pay a bit more for a ticket with a proper company.

✅ Trip Verified | It was an amazing experience, with wonderful flight attendants Edina and Oskana. Thank you for everything. Leather seats, organized crew, no problem with luggage Check in.

✅ Trip Verified | Worst airline ever! This is the only airline I have encountered that is actively trying to bring discomfort to its passengers. Not even Ryanair is so greedy that they not only on purpose don't put companions next to each other with "random" seat assignment but it is so not random that they block the seats around you (even though they are free) so that you can only sit next to each other if you buy seats for both (changing one is never enough). In addition, they are actively searching for people who's bag might be slightly to large and force them to by "priority luggage" on the spot. Be aware that this airline does not just strictly follow its own rules but actively tries to bring you discomfort in the hope they can squeeze you for some more money

✅ Trip Verified | Excellent service. Smooth check-in, no line, fast track at the airport for an extra 5 euro. Flight on time. Friendly staff, paid on-board catering. Overall a pleasant experience with this airline.

Not Verified | By far the worst airline. 1st of all they make people pay to check in at the counter. Ridiculous! Who does that? If you check in online in advance than you don’t need to pay 50 euros per person. We had 8 people traveling and when I tried to check us all in online I couldn’t because the website had a glitch in the system that was rejecting one person to check in. I tried everything, by excluding that person from check in but the site didn’t allow it. So, when I went to the airport counter and explained the situation they completely ignored the fact that their system is not set up correctly and made me pay additional 400 euros (50 euros per person) for check in. Absolutely rude and terrible customer service. Very bad experience. Do yourself a favor. Travel with class with more established airlines.

✅ Trip Verified | Would give zero if could. International flight cancelled 30 minutes before take-off. Left stranded at airport 11:30 at night. Complaint and escalation via ombudsman. Found guilty and instructed to pay compensation. It has been 6 months and still no compensation paid. Avoid at all cost. It might be cheap on the surface but it will cost you so much more in the end.

Not Verified | Firstly, they charged every passenger AED 180 for the check-in, none of the airlines charged me for check-in. Secondly, we took more than 1 hour to do the boarding, which delayed our flight I'll not use this airline again.

✅ Trip Verified | Wizz Air cancelled our flights 3 hours before our flight - no reason provided - left us stranded in London without any support, guidance, vouchers. Nothing except the ability to rebook on the next available flight 2 days later (from a different London airport). We covered all costs ourselves - hotel, taxis etc. We are now more than six months later and Wizz Air have not responded to any of my multiple emails or claims - NO reimbursement provided and no compensation which is in fact legally owed under EU law. Avoid Wizz air at all costs. Also, how are the appropriate bodies still allowing them to operate as an airline? Bizarre - they are absolutely shocking.

✅ Trip Verified | My flight delayed 5hrs, I spent 8 hours at the airport. When I finished the complaint about delayed flight was written, that We usually solve this type of complaint within 10 days. Our team is actively working on resolving your claim in the shortest time possible. Doesn't matter, that 8 weeks is the maximum period to be resolved this kind complaint, passed almost 5 months no reaction from them. To contact them about existing complaint is impossible. I will never use this company again.

Not Verified | I can only agree with the many other bad reviews here. I cant even prove my review, because at no time did we receive any receipt. Not even for buying the ticket, not for cancelling the tickets, not for calling and asking for a receipt, not for writing to them to complain. Why is this? We had two return tickets bought directly through Wizz Air. They moved the return home time forward 12 hours, which is why we contacted them to cancel the tickets. They stated that they could and I asked thoroughly if we got all the money back, which was confirmed several times. Time passed and we heard nothing, we call again for a refund. They stated again that the money was on its way. On the 3rd call, which was 3 days before departure, they suddenly told us, that we could not get the money back! They had since the first call cancelled and deleted our tickets from our Wizz Air page, so now we were without money and tickets. The complaint has been sent, but now over one month later we haven't heard anything. Unfortunately, we only read the many reviews afterwards. There are probably many people who travel with Wizz Air every day without problems, but on the day you have to changed something or refunding, and then I would probably be nervous.