Wizz Air

I've given Wizz Air a 5/10 rating purely on price. For a return flight to Kosice, Slovakia it was only £44, that price is incredible. The flight itself wasn't the best. The seats weren't comfortable and leg room was tight, so tight that the back of all the seats were cracked where people put their legs. I quite fancied a beer on the flight as they advertised and offer 2 bees for 6 euro which was actually a decent price. But unfortunately they had run out, I was only on the 10th row, wasn't as if I was at the back of the plane. I am flying with them again in two weeks, so hopefully it will be a lot better next time. Purely for price I would recommend.

Flying from Barcelona to Skopje. Definitely not flying with Wizz Air again. My boyfriend and I were going to Skopje from Barcelona from a 3 day vacation for our 2 year aniversery. When we were at the check in the lady was really rude and gave us a hand written receipt with the cost of 14 euros to pay for one of our luggage cause it didn't feet the Wizz Air standards. We were already late and asked her to help with the procedure cause the gate was about to close. She didn't return an answer and then directed us to some guy to pay for our luggage. When we were paying for our luggage the employee told us that we had to pay 40 euros. Nothing matters at that point so we did pay the amount of money. While we were going back to the check in desk, the lady had left the place with our check in printed letters with her. Looking at the receipt that the employee gave us the price 40 euros was in fact 35 euros that had corrected the first price that was 14 euros. We didn't lose our flight. The luggage was placed at the cabin and it didn't had the control letter you get when you check in. Also other people had larger hand size luggage for free! This was our first time using Wizz Air and it will definitely be our last.

Warsaw to Beauvais. Never again. Returning from a school trip to Poland with 34 young students and having to pay 42 euros each for 10 of these kids, who don't have credit cards and didn't have enough money because their hand luggage didn't meet the ridiculously small Wizz Air standards! The wheels on their cases wouldn't fit into the baskets! Yet a group of Polish people following us were allowed on to the plane with larger sized hand luggage than our pupils and for free! Ground staff were extremely unpleasant and unprofessional. The luggage which my colleague ended up paying for (at a cost of over 300 euros on his own credit card) was then stored in the cabin! This was our first time using Wizz Air and it will definitely be our last. Ryanair is a far better option as is easy et with whom we'll be travelling in the future.

I received an email 4 weeks before my travel date to say that my Sofia to Lubeck flight had been cancelled. Initially I was fine with this, but after speaking to their Call Centre I was left very angry and upset with Wizz Air's customer service levels. Firstly, they told me that there were no alternative flights they could offer, which again was not a major problem as I assumed that they would agree to refund my outbound flight from Bristol to Sofia. I was wrong. They refused to offer a refund for the unaffected flight even though I booked both sectors at the same time, and seemed happy for me to fly out to Sofia and leave me stranded there with no way of travelling onwards without paying significantly more money to rebook with a different airline. The call centre agent constantly criticised me for repeating myself which, even if true, is extremely poor service. Ironically, he kept repeating the mantra of 'you will have to complain via the website'. To put this into context, I was refused a refund of just £38 for the unaffected flight which is a very small price to pay to keep a customer happy and to give me the option to rebook alternative flights. As it turned out, the small matter of £38 means that I will never book with Wizz Air again - not because of the flight cancellation (which I can accept) but because of their very poor customer service levels.

Malta to Gdansk. The cabin crew were very polite and friendly and pilot also very informative. The flight arrived over 30 mins ahead of schedule. The seat was pretty cramped but luckily I had the whole row to myself so could stretch out. The paid food service was efficient and at 6 Euros for a whisky, can of soft drink and chocolate bar was very reasonably priced. Would happily choose Wizz Air again.

Flew Wizz Air from Târgu Mureș to Budapest and return. On time flights, fast check-in, nice and polite cabin crew. Good selection of food and beverages on-board (at reasonable prices). Distance between seats too short, advisable to book XXL seats if needed. Airport clearance at destination quite fast. Would fly with them again. Ticket price 20 Euro return excluding baggage.

Luton to Riga return. Plane on time outbound but 2 hours late due to Luton issues for return journey. Plane was clean both ways. The flight took off and arrived both times. Stewards on return journey had a poor command of English and pronunciation was poor. £248 return and no free food. They also ran out of sandwiches on return journey.

Luton to Budapest. I was pleasantly surprised, I made sure my cabin bag was the correct size and I checked in/printed off my boarding pass in plenty of time. Both flights were on time, the leg room was smaller than BA but I have had worse on Thomas Cook, boarding would benefit from boarding in blocks of seat row but otherwise it was fine, the cabin crew were helpful and friendly. I am a regular flyer between London and Budapest and normally fly with BA but at £150 cheaper and flights on time I will use Wizz Air again. I recommend them but you need to read the small print about baggage size and ensure you check in/print boarding passes off in plenty of time.

After flying multiple times with Wizz Air, I never had to print my boarding pass. Every time, showing the pass on the phone was fine. Last time they refused to scan the code from my phone, arguing that Wizz Air stopped accepting e-format. It was funny because all the other boarding passes could be scanned but not Wizz Air. The airport printing of the pass is 15 euros, money which you pay at one counter then queue for getting the actual print. Not to mention the luggage sizing which has become standard procedure at this company.

Travelled out on Wizz Air's new A321 and back on an A320. Seats comfortable, good service. Very competitive pricing. Can't comment on the food or drink quality. You are told what their cabin bag size is when you book online, and that you must check in online if you don't want to pay extra. If you read what the site says during booking, the journey could be flawless.