WestJet Airlines

Gatwick to Calgary via Edmonton. I have been visiting Canada for several years now using different airlines. This is the first time I've flown with Westjet. Check in staff very helpful and nothing too much trouble. Boarding staff kept everyone fully informed. All my flights left on time and arrived early, no problem with transfers. The Westjet app is excellent with times and gate nos clearly displayed. The planes are clean and tidy. Although travelling economy I found the standards of the planes equalling or bettering other operators on the same routes. Cabin staff were very efficient and cheery, assisting where possible with most requests. Meals on board, good value, good quality. You actually get what you order. Westjet got it right for me as a value for money airline with great staff. Westjet will be my first choice of Canadian airlines.

✅ Verified Review | Worst airline I have ever flown. Where do i start? First of all we receive a schedule change one week before we are due to fly saying that our flight has been pushed back a whole day. Upon ringing up and explaining that we had to land in the UK on the exact date we specified for visa reasons Westjet then magically appeared to find a place for us on our original connecting flight to Winnepeg (why did it change in the first place?). Then upon turning up to Toronto airport nice and early we then discover after going through the security that our connecting flight to Winnepeg had simply been cancelled. How can they just cancel a whole flight 2 hours before leaving I don't know. Upon talking to the customer services team we were then placed on the next flight to Winnepeg an hour later. This flight would still get us on time to our connecting London flight they assured us and our baggage had been transferred to the new flight. New flight is delayed for over an hour because they only have one pilot. We are now stressing out as it becomes clear that we may not catch our flight to London. Throughout this process the staff were not very helpful and considerate. After running from the landing gate in Winnepeg to the gate for our London flight we then discovered that this flight had been delayed for over an hour so we managed to catch the flight. No announcement was made in the airplane on the way to Winnipeg of course so we were stressing out we were going to miss our flight. On the flight to London it was obvious that the flight attendants were not happy to be there. One of the female attendants seemed offended that I dare ask for a drink. And of course just to top it off, after arriving in London our luggage is missing after being reassured that "it is all done electronically these days sir so it will definitely arrive in London with you". 3 days later after a lot of phone calls we manage to get our bags back however I am still in the process of trying to claim for the incidental items we had to buy whilst waiting for our bags. I would not recommend anyone to fly with WestJet as they seem to cancel flights on a whim and do not care at all about their customers.

New York to Ottawa via Toronto with WestJet. This airline inconveniences it's customers by cancelling flights to benefit it's operating costs. I have booked 4 flights within the last 2 months only to receive a cancellation notice within hours, not days, of the flight time. They claim that the cancellation is because of congested air traffic at Laguardia airport but the delays at Toronto (Pearson) airport. If you book a flight and cancel, they keep your money but the consumer is not entitled to the same treatment when they cancel - you get $6 Westjet credit. I am thoroughly disgusted with this airline and encourage all travelers to schedule your flights with another airline of better repute.

✅ Verified Review | Winnipeg to Gatwick. Here I sit, at Gate 6 in Winnipeg airport, as WestJet awaits a part to fix what the ground crew announced is a mechanical problem. I just hope it is the only one we have on this flight. Oh, wait. It is not. I asked for an upgrade to Plus. There was a Plus seat, but it was not available. It was broken.

Recently flew on Westjet's nonstop service from Toronto to Los Angeles. Exceptional service by the Westjet team from the airport staff to the flight attendants to the pilots. Upgraded to Plus seating on both portions to LAX and back to YYZ. I find the Westjet experience much more friendlier than flying with Air Canada.

Vancouver to London Gatwick return with WestJet. Our outbound flight was on time. Cabin crew were slow to respond when we wanted to order drinks after the cart had been through the cabin for the first time. Generally pleasant service though. Our return flight from Gatwick was delayed about an hour. This was due to heavy air traffic and not the fault of the airline. Once inflight, the service from the FA's was friendly and they were quick to respond to any requests. We had a problem with our call buttons and overhead reading lights not working but we were flying during daylight so at least I was still able to read. I disagree with other comments that WestJet is no frills and 'the Ryanair of Canada'. I admit it was disappointing to find out months after booking that they don't provide complimentary meals on a 9.5 hour flight, but it would not be a dealbreaker to use them again. I think we got very good value for our money and would fly WestJet again.

✅ Verified Review | London Gatwick to Toronto via St Johns. The reviews we read before our flight were not very good and we were expecting long delays at the airports but our experience was a very pleasant one. Flights were on time, attendants were friendly, polite and had a great sense of humour. Seats were comfortable, and there was a lot to choose from in the in-flight entertainment. Our return flight was equally great. We would definitely fly WestJet again.

Flew Plus Class on Friday, 5th August on WS2 London Gatwick to Calgary. First long haul flight with WestJet. Over an hour delay before take off but otherwise the flight was good. The flight attendants were excellent and it is the first time I can honestly say that I've watched the safety presentation because the staff passed on a serious message with humour. The seat pitch was ok even when the passenger in front reclined her seat back. Food was very good and the sandwiches offered later were fresh tasting and filling. I had a problem with using my tablet and cable and on the return will use in house tablet etc. Overall I was very pleased with the WestJet experience and if the return flight is the same it will diminish the pain of leaving family behind.

Flew on Westjet flight 1508, Calgary - San Francisco on 8/7/2016. First, the airline was delayed by 3 hours 30 minutes because the earlier Victoria-Calgary flight was delayed for an unknown reason. Meanwhile, the app claimed the flight was on time and the staff attempted to hide the delay for a while. Things didn't get better when we boarded. I couldn't sit with my 4-year old daughter, son, or wife as you have to pay to choose your seat. Seat width was small, and entertainment required you to download an app on your phone. However, the wifi at the airport was barely working (see my review of the airport). Food didn't taste good and finally, the flight attendants treated us as if we were stupid and gave my son an "awkward feeling" multiple times on the flight. Never flying with Westjet again.

✅ Verified Review | WestJet were terribly late both on the flight from Toronto to New York - over 3 hrs late and coming back from New York to Toronto over 1.5 hrs late and counting. Lost me as a customer, would rather pay extra $$ for a punctual flight. My time is worth more than WestJet values it at.