WestJet Airlines

✅ Verified Review | Gatwick to Toronto. Very upset with my recent flight with WestJet. This was an 8-hour international flight, with no food included at all. And the food for purchase is only purchasable by credit card, which not everybody has - what about those who want to pay cash and don't have a credit card and are refused food despite the fact that they want to pay for it? I don't understand how this is acceptable. And there is no blanket or pillow or provided either, while they crank up the air conditioning so that we all shiver or have to buy a blanket, again with credit card. I did buy the blanket and it was thin and ineffective - still froze in that plane. I'm perplexed that these expensive tickets we paid hundreds of dollars for don't even give us access to food or warmth.

✅ Verified Review | Montreal to Vancouver. I'm really upset. I only had a small luggage and the woman at the service was asking me if I can volunteer to check in my hand carry for free because they are lacking of space. Since she was so polite, I accepted to check in my luggage. Once I arrived, I waited for 1hour to find out they lost my luggage. They told me they sent my luggage to the next flight. If I knew the flight was so full to the point you need to send my luggage to the next flight, I wouldn't accepted to volunteer. I'm so upset!

✅ Verified Review | Halifax to Edmonton. I love Westjet and I will choose them before other airlines when possible. But the new in flight entertainment systems are not great. On all recent flights the system has dropped the movies up to three times during the movie. This requires re booting the movie and trying to locate where I was when it was dropped. Also, the app doesn't recognize that I'm flying with them so I have to go to regular check in via Google. Seems a bit redundant. Don't give up your great sense of humour though.

✅ Verified Review | Overall good service. I fly with Westjet 3-5 times a year with my most recent trip being Winnipeg to Vancouver (Abbotsford) return. Westjet has consistently been good value with very good on time performance. The Flight Attendant staff have on numerous occasions maintained a cheerful attitude when faced with some very high maintenance passengers that were doing their best to make things difficult. I do have to recommend going through Abbotsford airport when travelling to Vancouver. Everything is much easier to accomplish, especially those dreaded security lines. There are no crowds and you breeze through both check in and security.

✅ Verified Review | Went online to check in on my flight from Toronto to Vancouver. Site then took me to my flight home and asked me to select a seat. All seats were $42. Thought that this was strange but selected a seat. On my way home, checked in and upgraded my seat to 'plus' for $120. At check in counter was told that there is no refund of my $42 for a regular seat. Thought that Westjet was different! Disappointed.

✅ Verified Review | I went to the airport in Ottawa, at about 5 mins to boarding time, an announcement says that my flight is cancelled. I go to the desk and ask what is up but get no explanation. The desk staff say that i should just stick around the gate an they will announce what is happening soon. After about 5 minutes I notice a long line forming. I sit and wait patiently as the flight attendant stated. After 20 minutes, I become curious and inquire someone in line says they are giving passengers alternate flights : where was the announcement? I line up for 40 minutes before I get mine. I had paid extra to get a direct flight to Winnipeg for a 5pm arrival. Now I am flying to Toronto and then to Winnipeg with an arrival time of 12:34am. They give me a 15.00 voucher for airport food. Now I will waste nine hours that I didnt plan for. My flight agent sold me the more expensive ticket say that it was a direct flight, rather then transferring in Toronto or Montreal. Instead I pay extra and still get the milk run. A 15.00 voucher doesn't cut it! Then when I finally get on the Toronto flight to Wpg, I am told while in my seat to download an app if I want to watch an inflight movie... but my tablet is unable as the airport wifi signal is not strong enough to download it from play store.

✅ Verified Review | Liberia to Toronto. No food on the almost 6hr flight. They ran out of menu items before getting to our seats , even though we were close to the front rows. We were told we could have pre-ordered food. We bought snacks though. The cabin crew were polite and nice. The flight captain, a lady, was excellent.

✅ Verified Review | Changed flights with West Jet due to an emergency with ETA. Alaska took care of everything and confirmed with West Jet the change in schedule. When trying to reschedule with West Jet they said the flight was never changed and if it was they would be happy to accommodate us. Due to this clerical error, which showed in West Jet's system, we needed to purchase two additional tickets. Beware any issues that arise while flying with WestJet will not be met with a positive customer experience. West Jet does not care about its customers at all. Please note that since our experience with WestJet did not allow us to fly that the flight ratings do not reflect the experience. The experience was horrible without even having to step foot on an airplane.

✅ Verified Review | Booked a vacation to Las Vegas with Westjet Vacations, Ottawa to Toronto to Vegas out bound and the reverse on the way home. Flight from Ottawa to Toronto was delayed one hour, a bad start but we were going to have to wait three hours for connection in Toronto, so not to bad. Flight from Toronto to Vegas was one hour late initially. Finally boarded one hour late, taxied to runway and stopped. Eventually we were told that there was a proble with the long range weather radar and we advto return to the terminal and deplane and change aircraft. Eventually we reboarded and took off three hours late. So instead of arriving at 10:30 pm we arrived at 1:30 am. Five days later on the return home we were about one hour late departing Vegas, this then caused us to miss our connecting flight to Ottawa. We were told before we deplaned that everyone connecting to Ottawa were already booked onto the next flight out of Toronto at 9 am. We now had to pick up our luggage which was supposed to be booked through to Ottawa. When we picked up our luggage one piece was now torn and had a broken wheel. When we went to the Westjet desk to get new boarding passes for the flight we were informed that we would now be on a flight departing Toronto at 12:00 pm instead of at 9 am, a four hour delay from our original flight time. We are now waiting in Toronto for our new flight to Ottawa, hopefully it will e on time but I am not very optimistic that this will happen. This was our first time flying Westjet and it will definitely be our last. Nothing but one big bad experience.

✅ Verified Review | Winnipeg to Thunder Bay. We were delayed for 48 hours in Winnipeg, due to an ice storm in Thunder Bay. WestJet couldn't be anymore friendly, and helpful. They offered to fly us through Toronto, to try to get us home, they offered hotels and food vouchers. They were extremely friendly. Nothing but respect for my favorite airline.