WestJet Airlines

✅ Verified Review | We flew WestJet Encore from Edmonton to Kelowna and back three days later. We were disappointed to find such a small turbo prop plane. Paying the full premium fare for WestJet Plus our seats weren't any different, still two side by side, possibly a little more leg room that's all. Service was poor could only get one drink the entire flight. Realizing it is only an hour flight but plenty of time for two drinks.

✅ Verified Review | Boarding at YVR started early, we left a couple of minutes before our scheduled departure time. Pilots were informative, cabin crew were friendly and attentive. What really surprised me was the great legroom on this aircraft, even though it was only a short flight. Got free soft drinks, snacks had to be paid for. Windy conditions during the approach into SFO were handled very well by the pilots. All in all a very good experience and definitely one of the nicer airlines I've flown with. Would recommend!

✅ Verified Review | Vancouver to Gatwick via Toronto. We were surprised to find out that there was no in flight access to any entertainment like movies, tv or music - nothing! The only thing available was a tablet that you of course have to pay for. Even if you bring your own tablet you cannot access any programs. Another dissapointment was the non alcoholic beverage service on board. We asked for a glass of milk and were offered 2 coffee creamers. When I asked for ginger ale I was offered 3/4 of a small plastic cup, not even a can. I am assuming that they serve one can to 3 customers! When you pay for a domestic flight almost as much as one would pay to fly to Europe (where they offer 3 meals and free entertainment ) you'd expect better service. When we landed in Toronto and checked the board for our connecting flight to Gatwick we found out that our flight was being delayed by 43 minutes and ended up to be 2 hours! (after midnight).

✅ Verified Review | The best strong coffee of all airlines. Seems trivial but for morning flights it matters to many. I travel for work, don't change your coffee. Quick organized boarding of flights however I'm not a big person and seats were not very big and with a person beside me felt confined and squished. Helpful ticket agents when checking in. It's not assumed that we all know how or that we want to use the e-check in or print at home

✅ Verified Review | WestJet is a very reliable airline, with flights mostly on time. This particular flight was a short hop, but it was as pleasant as always. The only critique I have is that connections at YVR are a hassle. I had to pick up the bag coming from an international flight and walk all the way to the check in counter in the second floor to leave the bag. In most large airports, this happens right after customs.

✅ Verified Review | Kelowna to Toronto. Only snacks were available for purchase, no meals, (I had not prebooked a meal, but didn't know this would prevent me from buying one on the aircraft.). I was told that all meals were already sold, however, I was seated in the 7th row and no one within eye sight was offered food for purchase. This was my return flight, I was very annoyed because they used a different excuse for not serving food on my original flight on Sept 19th from Toronto to Vancouver by only offering beverage service and then when we asked about food service they said it had been combined with the original coffee service and we had missed out. I was in the 5th row and the only people who I saw receiving food were the "plus" group, no food cart was ever visible. I am very disappointed that they don't let clients know so that we could make other food arrangements prior to boarding the plane. I am also disappointed that this is clearly an airline decision and they pass it off as though the passengers are somehow to blame for missing out. It's fine not to serve food - but make it clear that you can not buy it on the plane. Also, for the record, these flights were each approximately 4 hrs long. The seats were fine, the staff were good, the flight was pleasant, but this issue needs to be addressed. If only limited food items or no food items will be available for sale during a flight, make this information clear to the passengers. Give us the option of having a meal on the flight by purchasing it before boarding the aircraft.

✅ Verified Review | Full plane on a Friday night returning to Edmonton to Las Vegas. Wife and I seated near the back. Wife takes window seat leaving me in middle with a very large woman who arrived ahead of us. To not be rude I tried to squeeze in and had 1/2 a seat. She struggled to do up seatbelt with extender attached. I was pushed to front of seat for the 3 hour flight. I tried to make the best of it and be polite but when I tried to ask Westjet for some kind of help or partial refund since I was only able to use part of the seat, they wrote back and said that they would never try and intervene to help a passenger since we may have been "together" and it would be rude. She was on the plane when my wife and I arrived! We never shared a single word! I couldnt even see her since I was forced to sit forward and sideways to accommodate her. But we were forced to sweat on each other from shoulder to ankle for the entire flight. I know it was full flight but all I wanted was some kind of acknowledgement from westjet and they basically said it's not their problem. So next time I am forced to fly with them and have such a large seat mate I will take their advice and deal with it on my own. So disappointed.

✅ Verified Review | Kelowna to Ottawa via Edmonton. Excellent service from Westjet. On time, great entertaining staff, outstanding. I was upgraded on second flight to Westjet plus. This was a first for me. It Lots of room, great free food. West jet has become the standard for Canada travel in my opinion.

✅ Verified Review | Flew Ontario to Vancouver with WestJet. Great service but the seating is too tight, wish there was a more comfortable way to fly without paying a crazy amount of money. Felt like we were crammed into a sardine can. The flight attendants were excellent but what a narrow aisle they have to work with for serving snacks and drinks.

✅ Verified Review | Great flight from Montego Bay to Toronto, friendly crew, meal and snack was boxed but good. Tablets provided for entertainment if you did not have your own screen (Plus only). Kids were occupied with the entertainment system. Legroom was great, bottled water upon boarding, zone 1 boarding, worth the upgrade. Comfortable and seamless flight for the family of 4 (2 adults and 2 kids, 12 and 7 yrs). I would repeat for sun destinations as most of the competition is also discount (e.g. Rouge, Sunwing). Good job Westjet!