WestJet Airlines

YYC to PSP on May 28. I used to admire WestJet for their excellent service and reasonable fares. Not anymore. No IFE system on flight. Several excuses. New aircraft/problems with old system etc. Staff attitude mediocre at best. Website for making itinerary changes is confusing and as for phoning West Jet's call centre - forget it. WestJet persist in referring to their travelers as 'guests'. Until they do treat people as guests I wish they would simply refer to us as 'customers'. It's a pity to see such a decline.

Flew 16 June 2013 for the first time in a long time. Hamilton to Halifax. Check-in friendly boarding no problem in-flight service friendly and quick. Overall a good impression.

May 26th Vancouver to Calgary. Good assistance at check in friendly staff. On time departure comfortable plane. Only gripe is we were not seated together. It would have cost $45 to change seats being a short flight we did not. On May 29th we flew Calgary to Los Angeles. Not seated together at check in our seats were changed free of charge by the friendly check in staff member. Flight departed on time good friendly cabin crew. Good clean plane. Lost TV about 2 hours on American side of border but you can not blame Westjet for that. We would fly Westjet again.

Why doesn't Westjet just admit they are removing the inflight TV service that we all loved? Vancouver to Hawaii is a long trip with nothing to watch. We hear all these different excuses like "it's a new plane" "allows for more leg room" "it hasn't been installed yet". Just tell staff to be honest and tell everyone to bring their own movies or music.

Vacation from Toronto to Dominican Republic. May 25-13. Flight left ahead of schedule and arrived in DR 30 mins early. Staff friendly service good. On return flight on time staff friendly landed 15 min earlier than schedule. Seats are comfortable but a little tight could be an issue if on a long flight. The only complaint is movies/TV are on air for only 2 hours and flight is 4 hours with no music channels to keep you occupied.

May 25th we flew to Las Vegas. Received an e-mail prior to our flight advising us that there may be satellite issues about 30 minutes outside Canada but there were pay-per-view movies etc. available. Flight to Las Vegas is perfect for a movie. By the time the movie is done so is the flight. You can imagine our surprise when we found no televisions on the seatbacks. On the flight back we received an e-mail advising that there were televisions on the seatbacks. Both times the flight crews announced that this was because of the plane being new. Oddly my sister had the same thing happen on a flight to Palm Springs last year only this time they claimed it was because of the extra leg room. Instead of televisions they claim they provided us with additional reading materials - about more Westjet vacations! If all we get is additional leg room say so. That way we can decide whether it is worth staying with Westjet or going across the border for cheaper rates. On a short flight leg room isn't going to be all that and I'm tall!

WJ used to be a very good low-cost airline. I have seen a gradual disappearance to what made WJ unique and my choice. Have only flown with them regionally during the last 2 years. My biggest complaint is how often they are late or delayed. Passengers are not given the truth as to why planes are delayed. I would rather know that my plane is going to be 2 hours late rather than told several times that it will be 1/2 hour late. My second complaint is how uncomfortable the seats are now! I'm a 5'4" woman who is not overweight and the seats are so narrow that I find it difficult to get comfortable at all. Sitting beside someone with any normal width to their shoulders has us touching each other and I feel I need to keep my arms as close in as possible - making for a very uncomfortable situation. The seat in front has been moved so that it's difficult to read a magazine at times because it presses up against the seat in front. Flying WJ is now like flying Air Transat or other charter company flights. I also find now with the odd exception the inflight crew to be disinterested and not very friendly. Last the inflight entertainment system - small screens don't work half the time but the biggest annoyance is the advertising that we are subjected to! I do not want to be bombarded with WJ advertising! I hope WJ reads some of these reviews and reformulates their model!

18 Oct 2012 Vancouver to Ottawa. Most liberal in terms of use of earphones. Also inflight entertainment gets switched on for you to watch from the time you board the plane all the way to landing and arriving at the gate.

Shocking flight to Bermuda. Since the flight was full and they had some sort of weight problem they took 20 people's luggage off the plane. This is very bad since Westjet only flies there every couple of days and we're not going to get our baggage for minimum 48 hours. They could have asked us to prioritize our luggage or leave a piece but instead they just took off about 10% of people's luggage. Certainly they have all our contact info so they could have talked to us and they definitely could have had someone meet us at the other end and explain the problem. Instead we all wandered around the baggage carousel for about 30 minutes then made our way to the baggage desk even though Westjet knew our stuff wasn't there. Making matters worse I found out that Westjet does this all the time and they are chronically behind in getting people's luggage to the island.

Vancouver to Calgary on May 26th with my 2 children. My son has Down syndrome and autism so he travels with a Service dog. Our flight attendant was friendly and personable and she asked if there was anything extra that we needed and anything she and the other flight attendants should know in case of emergency. She pointed out to me that there is an extra oxygen mask which in emergency I could put on the service dog no other flight attendant had ever pointed that out to me before after 5 years of travelling by plane at least once a year. It was not a busy flight so the check in desk even gave our family an extra seat so there would be more room for the dog to stretch out. A pleasant travel experience.