WestJet Airlines

On the 6th of November I flew from Vancouver to Maui and I must say that WestJet really lost their edge towards Air Canada in the past few years. Considering the flight was for six hours and in the middle of the day (10.30-4 Pacific time) I was expecting some sort of meal and drinks. However the drink cart only came around once and there was no food served whatsoever (excluding a single bag of pretzels). As well they had absolutely no inflight entertainment of which they are famous for. Overall the only thing that was even decent was the low price I got for the flight but I see why it was so low now.

We were delayed in Ft Mcmurray because of fog. Everyone on the crew and the captain went out of their way to make sure we were comfortable. The ground crew even brought us pizza the service was above and beyond anything I expected. I missed my connecting flight and Westjet got me the next available seat on the next plane which was upgraded and a food coupon as well. WestJet is the only airline I will fly with.

Return flight from Chicago to Victoria BC (via Calgary) was late leaving. We were very concerned about making our connection. When we asked the flight attendants for information we were told they had "no idea" Turned out the flight from Calgary was also late but no one bothered to tell us that. Very poor communication. WestJet has gone downhill. Maybe they could all chip in and buy a clock so every now and then they could leave on time. I only fly with them if no other option or if it's an amazing deal.

I flew from Quebec city to Toronto. I enjoyed this flight. The crew were friendly and polite and even if there was only 1 hour of flight we had a personal screen per person. Moreover it was much cheaper than with Air Canada for the same journey. I will travel again with Westjet.

Not going to he a Westjet user in the future. Overpriced with fees. Paid for seat selection then end up paying double the fees on return flight home. Didn't have time to argue over fees. Its ridiculous that I get charged for seats that the rep gave me yet my friends paid 0 to pick their own seats. Westjet doesn't care and offers me back nothing. After paying for seats and $1600 for 2 people to fly. What a rip off.

We flew to Newark N.J. from YYC on October 6 2013 we then flew from LaGuardia LGA to Toronto on October 11 2013 then back to YYC on October 13 2013 from YKF. WestJet the "darling" of Canadian airlines. All 2 of them. The last time I flew WestJet and left the gate on time was 5 years ago. Seems like they have hired a lot of former Air Canada flight attendants. WestJet now offers premium seats at an extra $400 pp for a round trip. Does WestJet wonder why these seats are mostly empty? This airline is just dropping the ball all over the place in my opinion. But hey they are one of 2 so I guess they realize they can just lower the standards now and the consumer still only has 1 other choice.

YYC-LAS WS 1624 then continued on to Phoenix with US airways. Flight was smooth and staff service was very good. Check-in in Calgary was quick and easy. Love the westjet seats as well. Would use again.

Had a wonderful experience on Westjet from Toronto to Orlando and then return home 5 days later. Staff were funny and very helpful. Online check-in made the wait at the airport only 5 minutes. On time both departing and arriving. Actually arrived 15 minutes early to Orlando which was a pleasant bonus. Only downside is that there was no entertainment system. Lots of kids on the plane with nothing to do which did make it a bit noisy. I hope the entertainment tablets are implemented soon. Part of the vacation is the flight so it is quite nice to relax and watch a movie.

I have traveled regularly over the last 20 years. Sadly WJ has completely lost their competitive edge and I now find AC's service plane departure promptness to be more consistent to my expectations. My Calgary to Winnipeg flight is never on time and when I have complained about this the service personnel acknowledge and blame head office while customer service is non responsive. Air Canada has won my business back!

Our second trip using WestJet Vancouver/Kahului Maui return. Check-in was very easy although we had to go to the ticket counter at YVR because the kiosk scanner couldn't read my passport but there was no lineup and we got through quickly. Staff were helpful and friendly. Flight left a few minutes early and we arrived OGG 1/2 hour earlier than scheduled. IFE is non existent about 1/2 hour out of YVR but we knew that from our previous flight and brought reading material. The only bad thing about the flight was the screaming baby directly across the aisle. FA's were all very friendly. Return trip from Kahului was just as good although the flight schedules during this 'non-peak' season aren't the greatest - it's an overnighter/red-eye from OGG to YVR. However the fares were really good and we had no complaints. WestJet has a generous baggage allowance and they provide water soft drinks tea coffee juice and small snack at no cost in-flight. Many airlines don't even supply free water. Other snacks and adult beverages can be bought on board but we packed our own food. Overall we had a very good experience with our recent WestJet flights and we would definitely use WestJet again for flights to Maui.