Vueling Airlines

This was the second time we have flown Vueling in 4 days and thought perhaps the first flight we were just lucky but this last flight just confirmed what a great experience we had. Professional, friendly and accomodating. Printed boarding passes at airport and no charge. Boarding was a smooth and quick process. Dozens of desks open at checkin so little waiting. Seats as spacious as other airlines. Great choice of onboard snacks and friendly staff. All this with really cheap fares. No comparison with Easyjet, where we were treated like cattled. Would choose Vueling above the others.

Porto to Bilbao via Barcelona with Vueling Airlines. Cancelled aircraft, constantly changing gates, incredibly disorganized ground personnel, lost luggage for 4 days and a very disinterested call center. Was told that my luggage wasn't that important, others came first. Was told there was a 50/50 chance it would arrive before we left for our next destination. They did offer to send our luggage home, even though we were only in the first week of a month long trip. No issues with the actual aircraft or crew. Would I ever fly them again, no. Actually took a train for part of the trip to avoid flying with them.

Marrakech to Barcelona with Vueling Airlines, and I was pleasantly surprised. Check in was great, the flight was fine, we arrived a few minutes late but departure had been delayed by about 15 minutes. Baggage arrived promptly in Barcelona and there was no lost baggage. I will fly with Vueling Airlines again if the opportunity arises.

Madrid to Alicante via Barcelona with Vueling Airlines. Both flights were full and arrived on time. The first leg had old style seats with the magazine pouch at the bottom which gives very restricted leg room, the second leg with new seats pouch at top - the same seat pitch but more comfortable leg space. From Barcelona we had very annoying music being played for the whole 50 minutes, not really what you need at 11 o'clock at night.

Vueling Airlines lost my baggage from Rome to Catania. Instead of having a short vacation in Catania, I had to go back and forth to the airport Lost and Baggage counter to check if my baggage has arrived or not. The website that they gave to check the status of my baggage is useless. It doesn't even give you any update. I don't know how these people can sleep due to their lack of attention and concerns on their customers. I am so mad that I had to endure having a pair of shirt and pant for 3 days now. Until now my baggage has no update at all and I am flying to Malta early morning. If I can give a zero rating then I would.

Most frustrating treatment from Vueling Airlines, flying from Nice to Palma de Mallorca via Barcelona. As Platinum Cardholder with Iberia (One World Emerald), and having purchased tickets as Iberia, there was no recognition whatsoever. No extra Baggage allowance. No entry to the lounge in Nice. No priority boarding. No attention onboard. Even the though it was supposed to be a Codeshare flight, and all One World connections are with Vueling Airlines between BCN and PMI, Vueling are not One World Members and obviously have no interest in being part of. I will try to avoid as much as I can flying with them..

I made three airline booking on Expedia as part of a European trip and all three were with Vueling. To my pleasant surprise all three were excellent. We flew Budapest to Rome, then Rome to Palermo and back to Rome from Palermo. All check ins smooth and efficient. The flights were full but left and arrived ahead of time. The staff were delightful, curious and attentive. Luggage was correctly tagged and delivered on the carousal in an acceptable time. The aircraft were clean well maintained in the cabin. The seats are cramped but what do you want for a $5 one way Rome to Palermo .. yes $5 plus taxes of about $40.

Awful for musicians and tall people. I was flying Vueling Airlines with my tenor saxophone in a low-profile hard case. Apparently, Vueling's policy is never to accept instruments in hard cases. I have flown over a dozen times, both short international flights and transatlantic, with this instrument, and have never once been disallowed to bring it as a carry-on (it fits in the overhead bins just fine, even on smaller aircraft). I was forced to check it (and pay 45 euros, adding insult to injury), and, of course, my horn was significantly damaged when I got it back. The seats are unbelievably close together. I'm a somewhat tall person (6ft), and my knees touched the seat in front of me when it was fully upright. What's worse, unlike other budget airlines (EasyJet, RyanAir, Southwest) the seats can still recline, meaning the man in front of my was able to squeeze me even further in my sea - I had to have my legs spread wide the entire flight, which was actually painful. I should mention that the French employee who told me I had to check my instrument was very helpful and sympathetic. Otherwise, my experience with Vueling was a nightmare.

I don't understand how Vueling Airlines is permitted to operate. For four consecutive days, they flew from Florence to Gatwick without the passengers luggage. I have just been informed by a carrier that my case which I checked in on 1/10/15 will be returned to me tomorrow. To date there has been absolutely no explanation or apology from the airline. Had we been informed that our luggage would not be loaded, we would not have flown. Enormous inconvenience has been incurred by this, and yet Vueling Airlines do not have the decency to even acknowledge the problem.

I had to cancel my Vueling Airlines flight due to unforseen circumstances. I deliberately took out additional insurance coverage for cancellation of flights. I struggled for 5 days before the flight to get hold of Vueling Airlines staff, visited their 'office' at Casablanca airport during the afternoon without success, phoned incessively, mailed, no response. I assume I will forfeit the thousands of rands lost.