Volotea

✅ Trip Verified | Olbia to Naples. Very bad experience, poor quality customer service. We've been charged 30 euro per person for their system error as we could not check in online before our trip due their system error. When we approached customer service they said we should take a screenshot of the error, otherwise we need to pay. I highly not recommend to fly with Volotea, was my first and last time. Also is nothing stipulated in their terms and conditions that if you don't check in online you will have to pay at the airport. Very bad company.

✅ Trip Verified | Mykonos to Athens. Worst airlines. Delayed flight up to 9 hrs and no refund still. Do not go with them.. Their planes have technical issues. Not worth it. Customer and ground team are horrific.

✅ Trip Verified | Turin to Cagliari. Enjoyable trip. Schedule perfectly on time. Friendly staff. Prices were also under average. It was definitively worth. Airplane are not that new, and seats are very close to each other but less than other carriers.

✅ Trip Verified | Catania to Genoa. I'm satisfied about price, punctuality and online check in of this company. Onboard staff very kind and helpful. Premium services such as priority access and a snack were high value.

✅ Trip Verified | Naples to Santorini. Hopeless worst experience ever. At checkin the staff stormed off maid checkin. Got to Santorini and they lost one of our bags. It contains many mementos of our trip, that we will not see again. Service is non-existent, they abrogate all responsibility, could not care less. We spent three days trying to chase them and they won’t even talk to you unless five days past, blame the airports. No offer of assistance or even any sympathy. I would consider any alternate form of transport before I used them again. The quicker they go broke the better.

Not Verified | Naples to Cagliari. After booking I noticed that the luggage fees for this airline are terrifying. If your hand luggage is over 10 kilos you get charged 60 Euros and your luggage goes in the hold. While Alitalia allows 23 kilos; Volotea restricts luggage to 20 kilos. Every kilo over is 12 Euros. Fortunately for us the check in lines were so long they had no time to charge us. Otherwise the flight was perfectly fine. However we got no drink nor a snack as we decided not to pay extra for a 50 minute flight. Crew were polite and the flight was full. I did pay a little extra for a seat with some extra legroom. The legroom on the cheapest sears is atrocious. It's worth paying a few Euros more for decent legroom which looked like 32 inches. Their web site was somewhat confusing when purchasing my tickets. They were offering a special deal with a snack. I missed this opportunity. I was able to get our boarding passes with no problem on their web site. Volotea is a Spanish airline but the crew were Italian.

✅ Trip Verified | Venice to Athens via Mykonos. Booked a flight for 9th July on 5th June. Tried to do online check-in 11+ hours in advance, got an error saying "Check-in is no longer available". Spent nearly 2 hours trying every possible channel to find out how, what, when. Finally got through to an advisor on website chat - told the system decided to add a free airport check-in for me. Go to check-in desk 2 hours prior to departure. One receptionist checking everyone in - I'm 10th in the queue. After 40 minutes of standing in a queue, it's my turn. After 30mins of watching the girl faff I finally get a boarding pass but get told that the flight is overbooked, my boarding pass doesn't have a seat allocation, I need to wait until everyone boards the plane and will only be allowed on-board if someone doesn't show. So I book and pay 1+ month in advance, show up in time, do the check-in, have my personal itinerary, other transport and accommodation booked and then get told I might get denied the flight because the company is making money selling more seats to flights than they actually have and hoping people won't show! Speechless. I got to board eventually but not without witnessing proper rude behaviour towards another passenger. The flight was 30 mins late to land but that didn't even factor into my whole experience and feeling heavily overwhelmed even before my holiday had started. Especially since I had another flight with Volotea pending 4 days later. So 4 days later, flight from Mykonos to Athens scheduled in for 11:20. No issues checking-in this time. Get to the gate - delay. Screen's saying an update in an hour. After an hour, estimated departure is 13:31. After an hour, it changes to 16:06. Some of us are already gone - bought other tickets or took the ferry so as not to miss their connecting flights. Luckily, my connecting flight was for the next day. I was meant to spend the day in Athens, instead, I spent it on a chair in an airport that is so tiny that even the check-in desks are outside. Out of curiosity I had a look at the flights from the previous day - 4 out of 5 Volotea's flights to Mykonos were late. Some tendency here, no? Finally, after waiting nearly 5 hours, we fly out at 16:11 to do that 40 minute flight to Athens. We land at 16:55. Instead of 12:05. Thank you for those airport food and drink vouchers Volotea but how am I meant to get back the time you robbed me off? How are you going to take back the stress you've caused to all your paying customers? Luckily, at least I am done with the stress of having to fly with Volotea, and you'd assume done with it altogether but no - getting emails asking to leave feedback, received 21 text messages between 5am and 7:30am asking to follow a link and leave feedback. Well, Volotea, you wanted some feedback? Here it is - you are a disgrace to all airlines, your systems don't work and your staff are rude and ignorant. Out of 5 flights I took last week, 2 were with Volotea and both were disastrous. Never flew with them before, never will again. Low fares are a good way to attract people but the way this company operates is deplorable, constantly late and overbooking flights. My advice is for improvement, Volotea, is that you should just give up and go be something else than an airline because you're not good at it.

✅ Trip Verified | Venice to Mykonos. The flight was due to leave Venice at 20:20. After a first boarding that failed, we were boarded late and left Venice at 23:30. They just said: “technical break issues are solved, we can leave”. Once took off, after 20 min the captain said: deicing system is not working; we return immediately to Venice. Then, with no more explanation nor info, we landed in Venice after one hour. After request for explanation, rude steward could only say ”I hope the captain will announce anything”. We could be given hotel room after quarrelling and police calling only at 04:00 am. The flight was replaced the day after, at 18:50. But no information at all were given. Only the airport helped. Worst service (not to be called service) ever.

✅ Trip Verified | Athens to Santorini. I was charged 60 euros (30 for my ticket and 30 for my partner) for not doing an online check in as requested inside a long email that was sent to my email after booking.

✅ Trip Verified | Vienna to Bordeaux with Volotea. This airline isn't worth any more of my time, so this will be short and sweet. The owner of this airline, should stop opening different businesses and focus on the ones he has until they aren't completely incompetent. I paid for their "insurance" so I could change my reservation if I needed to because I"m traveling with no real time constraints. Well after changing my flight 2 days ago, I got an email saying that my flight (the original flight that was supposed to have been changed 2 days ago) was delayed. When I contacted them to ask why my flight wasn't changed like the website said it was, they told me sorry, and it was now too late to change flights, and thanks for my money. Beware dealing with this company, they will rip you off when given the chance.