Volotea

✅ Trip Verified | Some ladies of the staff from the land of the airport of Oviedo had to be more friendly with the passengers, I had to suffer the bad ones. walking along the landing strip doesn't seem good to me, sometimes it's cold and it llueve, the same thing happens when the plane is the last day of the day. Until now I am very satisfied with the timetable and timetables of Volotea, on the other hand to the Megavolotea plus partners, I believe that they would allow us to withdraw the departure boarding cards and immediate departure and not have to wait 4 days before departure you have to pay a supplement for choosing seats and then they allow us to withdraw the cards ... in the whole it is refunded. Algunas señoritas del personal de tierra del aeropuerto de Oviedo deberían de ser más amables con los pasajeros, he tenido que sufrir los malos.modos de alguna de ellas, por otra parte embarcar a las 630 a.m. andando por la pista de aterrizaje no me parece bien, a veces hace frío y llueve, lo mismo si el avión es el último del día....nos dejan en la pista. Hasta ahora estoy muy satisfecho con la puntualidad y horarios de Volotea, por otra parte a los socios Megavolotea plus, creo que nos deberían de permitir sacar las tarjetas de embarque de ida y vuelta de inmediato y no tener que esperar 4 días antes de la salida del vuelo o tener que pagar un suplemento por elegir asientos y así nos permiten sacar las tarjetas.....no todo es recaudar.

✅ Trip Verified | Avoid at any cost. Charge plenty of additional fees at check-in that you will not be able to avoid as webpage is not working properly. Better alternatives are available for the same route.

Not Verified | Volotea was delayed leaving our departure island and we almost missed our international connection. During the transfer they also lost our luggage. They are refusing to reimburse us due to not talking to someone at the airport. The airport at which we had 20 minutes to make it to our international flight home. To recap: Volotea was delayed, almost making us miss our connection. Next, Volotea loses our bags. Then, Volotea refuses to reimburse us anything for our lost bags because we didn't have the time to file a claim at the airport.

✅ Trip Verified | Broken luggage (airport's fault). Broken website (login doesn't work, links don't work, online forms don't work). Broken phone customer service (I called the greek number, they answer in French). Broken email customer service (automated reply is not working properly with no info, they reply after a week by saying they can't assist me). Do not recommend.

Not Verified | Barcelona to Lille. This was my third time flying with Volotea, and the only reason I decided to fly with them again after my previous experiences was because it was the only airline covering the route I needed. The first time I flew with Volotea everything went well. However, the second time I was not able to check in online previous to my flight. I went to the check in counter and they told me the flight was overbooked, so I got a ticket with no seat number, and they asked me to go to the boarding gate, along with 4 other people, and check if there were any available seats at the plane, giving us no guarantee at all that we would be able to fly. This time (third time), I tried to check in online 4 days before my flight (when online check in opens), and I tried several times. I always got a message saying that online check in was not available for my flight, and that I had to go to the check in desk in order to get my seat number. I called Volotea's customer support, and I contacted them on WhatsApp as well. They told me I had randomly been chosen to check in at the airport, as the webpage was overloaded (apparently it is always overloaded, as I am never able to check in online whenever I have booked flights with them). I told them about my previous experience, and said I wanted to check in online before going to the airport, but they told me they could not help me, and they said I had to go to the airport 2 hours in advance. I also asked them if the flight was overbooked, and they said they could not give me that information. I went to the airport 2h30min in advance before my flight to make sure I got a seat, being one of the first passengers to queue at the check in desks. The crew was very rude and they told me the flight was overbooked (again!), and that I did not have an allocated seat, so I had to go to the boarding gate with my standby ticket and see if there was a free seat for me. I complained and said it was not possible for me to check in online before the flight, customer support had told me I would get my allocated seat once I got to the airport 2 hours in advance, and even though I went even earlier, I did not get a seat nor a solution. I insisted I wanted to get a seat, but the people at the counter told me to either take the standby ticket or leave, as they would not give me a seat at the plane. At the boarding gate, I found out it was 4 of us again waiting to see whether or not we would be able to fly. We finally got a seat, and there were even several empty seats at the plane. I do not understand whether they do this systematically on purpose to make people suffer, or whether their flights are always overbooked. In that case, as many other (more serious) companies do, they should ask for volunteers who want to take a later flight or travel on another day, but I do not think it is normal for a company to decline the online check in for several passengers (they decide who), and even though I tried to do everything that I could to get my seat in advance, nothing worked, as I was already on their overbooking list. I have a Megavolotea membership, for which I pay yearly, but I do not really get the point of having a "loyalty programme" if they do not know how to treat their clients. I am very disappointed and would not recommend anybody to travel with Volotea. I travel a lot, and this is really the worst airline I have ever flown with.

✅ Trip Verified | Compared to every other airline I have used-even low cost ones-this one is the least good one. You pay for priority, but there's no priority, everyone just boards. You pay for food-but the first flight they gave us a kitkat and the second time nothing. The cabin staff are not composed, disciplined and focused. One of the flights had a slight delayed boarding. There were some positives though: Flights were smooth and on the second one even though we had delayed boarding, we arrived earlier than we were supposed to. Plane was clean. There was air WiFi service for their site with free media

✅ Trip Verified | This airline is worse than any airline I have ever used. Worst customer service. They charge for everything. 60 euros for not checking in online and 50 euros for each bag. Just outrageous. I am completely disgusted by this airline. I would never do myself such disservice by throwing away my money. Zero communication topped with robbery. Airline is not reliable. The plane was significantly delayed.

Not Verified | Terrible company. I was forced due to a family medical emergency to cancel my flight. Volotea remained steadfastly uncontactable with circular website links and useless Chatbot's in the help centre. I was unable to contact anyone to cancel my flight. I even tried to alert Aegean Air, the carrier Volotea used for the flight but they would not help stating I had to contact Volotea who remained uncontactable. No email, no phone number, nothing. They will take your money fast enough but provide no after sales service whatsoever.

✅ Trip Verified | This was so far the worst experience my husband and I had with an airline! We were on our honeymoon and customer service ruined the whole trip vibes. Due to their overbooking nonsense law, we were informed on the spot while checking in that one of us might not get a seat on the plane. I was put on the waiting list. We called customer service and all what they said was: "we cannot do anything for you". Imagine being on your honeymoon and just not get a seat on the plane. It was a 2 hours flight during lunch time and no food was served.

✅ Trip Verified | The company forces people to pay extra money to acquire their boarding passes during Check In. They claim if do online check in 48 hrs hours its free, the app and website were malfunctioning and I wasn't able. 2 hours before flight the check in Gate was full of people complaining for the same issue. When I complained to the personel of the airline they told me they haven't been paid and work overtime too. The flight was horrible. I will never fly with them again.