Volaris

Just completed a domestic round trip from Los Cabos to Mexico City. Starting out the flight was 5 hours late because of "weather in Guadalahara". On the way back a 2 hour delay no reasons given! They have your email address but don't bother to contact you. They try to sell you extra luggage options seat selection checking in at the counter 30 pesos ($2.60) per person extra leg room and god knows what. No free cookies pretzels nothing! A glass of water or a coffee is 25 pesos ($2.00). I bought a bottle of water at the airport but was afraid to ask for a plastic glass. Not a good experience!

My flight from GDL to SJC was cancelled last minute without a reason. The agents were rude and took hours to try to reschedule me on another flight only to tell me they could not place me on a flight till 4 days later! A day before the flight I called to confirm and was told my new reservation was only from GDL to LAX not SJC. It took me hours to get them to secure me a flight for the remainder of the way. They secured a flight for me from LAX to SJ with a different airline because after 4 days they still could not accommodate me on one of their flights. To top it off the other airline charged me for my luggage which I had already paid with Volaris. A horrible experience.

Flew ORD to MEX. The fare was incredibly cheap and after reading the other reviews I was prepared for the worst. In the event I found these things to be completely satisfactory: online check-in bag drop departure and arrival times seat comfort baggage collection time and email updates from the airline. However the inflight service was decidedly substandard. When handing out the migration forms the cabin attendant looked at us only to hand them out to other rows. Worse still was the refreshment situation. Typical with low cost carriers food and drink had to be purchased. What came as a surprise was that payment was limited to pesos in cash. Not having Mexican currency we endured the 4 hour flight without so much as a complimentary glass of water! Now that I know what to expect I would fly them again but only if the flight was cheap.

We flew from SJC to GDL on Volaris flight 931 and from GDL to MEX on flight 743. Both flights delayed. First one almost two hours second one by more than three hours. Its normal to go through delays what is not normal is how this airline treat their clients. They don't provide accurate information and they keep delaying the flight by 20 min when they are well aware that the flight won't take off for hours. They forced us to stay by the gate without dinner and arriving to Mexico City 2.35am. Both their ground and air personnel have no clue how to provide an adequate service to their clients. If you have an option to fly with another carrier take another carrier. This is among the worst airline I have encountered.

I have been living in Canada for 6 years and as every year I visit my family in Mexico City for the holidays. We decided to go to Puerto Vallarta this year. We purchased a ticket with this awful company 4 months before. The flight was moved from 9.30am to 5.45am 3 weeks before with no previous advice (no email no phone call no nothing). Of course all tickets were twice the price by that time with any other airline. They don't even apologize. We get to the plane the flight is late and they charge for everything in flight even a glass of water. Never flying with them again.

Mexico City to Denver. Flight #982 December 10th 2013. By far the worst airline of all times! I am not the only one that this has happened to which is unbelievable. Here it is: if they don't have enough people to fill up an entire aircraft they will cancel the entire flight. And they only have 1 flight per day. My wife and my 1 year old daughter are stuck in Mexico City. No notice no refund nothing. Zero customer service!

Mexico City to Cancun. They changed my flights without any notification. I happened to check my reservation online and found the change. They had no explanation for why I was not notified. The 6 other travelers in our party had the same problem. Offered me a 10% voucher on my next flight which will never happen. Much better options out there.

I have been travelling on Volaris for the past two years. My latest trip from La Paz Mexico to Guadalajara Mexico on the 7th of November was terrible. The airline changed their baggage allowance in mid October and on their website they give carry on dimensions that are wrong. My bag was an inch higher than their metal box that the carry on has to fit even though I had done the measurements before leaving on the trip. I was charged the equivalent of $25.00. I had also booked and paid for emergency row seats and was told that I hadn't booked them. Then I realized that they had given us someone else's boarding cards. When I spoke with an agent I was given my appropriate boarding cards without any apology at all. When I arrived in Guadalajara I complained to three different people about the baggage and boarding card issues and was informed that there was no supervisor on duty even though this was one of their hubs. This is an excellent airline for inexpensive fares if one books at least 3 months in advance but it is a terrible airline for customer service.

Used this airline from Chicago (MDW) to Mexico city and I have to say it was pretty cramped but as long as you avoid the aisle seat your good to go. I just wish Voris was also available in Houston TX. I recently moved and I am frustrated that Volaris doesn't offer flights in Houston.

Unacceptable experience in May on an LAX to Guadalajara flight. Chose Volaris because they had the lowest price. However their strange new luggage policies negated any financial savings. You don't get to bring as many lbs onboard as with other airlines and they are incredibly strict about this requirement. We had 2 checked bags and 2 pieces of carry-on luggage which they insisted we re-balance until all 4 weighed exactly the same. They don't let you do this at the counter so you have to get out of line and open your bags in the back of the terminal move things around and then stand in line again. It took us 4 tries and 1.5 hours to actually check in the 2 bags and we barely had time to make it to the gate and board. Considering all 4 bags flew on the same airplane it obviously wasn't a question of excess weight. When I priced return trip tickets the additional baggage charges made their rates completely uncompetitive and low prices were the only reason we had for flying Volaris.