Volaris

❌ Not Verified | My sister and I flew from Oaxaca to Los Angeles and had a great experience. The flight was on time, the crew was very friendly, and the seats (premium) were comfortable and roomy! I would fly them again.

✅ Trip Verified | Mexico City to Cancun. Avoid at all costs, we were triple charged at the airport for the flight, they said our payment was not processed even though we showed them the funds had been transferred. They said we had to pay them cash now at the counter to get our boarding passes printed. We had no option as our trip was organised for the next day. Avoid at all costs, scammers.

✅ Trip Verified | Puerto Vallarta to Chicago via Mexico City. I flew back this morning from Nuevo Vallarta MX connecting flight to Mexico City at 1:55am, they changed the gate 3 times in Mexico City, Volaris was disorganized, boarding staff very rude and refused to help us, the boarding employees took our filled immigration form at Puerto Vallarta when we check in and we have nothing to show to boarding employees in Mexico City we need to paid extra $63 to filled another immigration form and go thru again from security checked, thanks it was delayed for an hour we need to run back and forth, we hardly made it, there’s have more customers same problem what we had.

✅ Trip Verified | Mexico City to New York. I wanted to get home to Ireland from Mexico City, and I chose this airline because it seemed cheap. I bought carry-on that was under 10kg and I bought a litre spirit of Kahlua to give to my airbnb host's when I got to New York in the duty free and Volaris charged me an extra 25 dollars for the thing I got in duty free.I did not know that was allowed, and it might not be. I wanted to get home to Ireland and had to pay it because they would not let me on the plane without paying it. Awful customer service. Then I tried to get my money back and every single customer agent speaks Spanish when I called in English. On my return to Mexico City from Ireland, I had to fly with them again. They charged me 25 dollars when I bought the ticket because I was not Mexican even though the extra charge was for non-residents which I am so I should not have paid it. When I went to call them they said that I should not contact them I should contact the tax people instead even though it was their fault. Absolutely awful customer service. When I flew with Norwegian and Wow Air on these journeys they had no problem with anything. Horrible customer service from Volaris and I did not enjoy my flights with them.

✅ Trip Verified | My Volaris flight from Huatulco to Guadalajara was cancelled with 24 hours notice. This was in itself very annoying because I had to book a new flight with Aeromexico which cost $500 (2 PAX) as it was last minute. No reason or explanation was given but I suspect the airline had undersold the flight so consolidated two flights. To really add insult to injury the problem I have then had was getting a simple refund of the ticket. The airline never responds to email and I have had to call customer service each time. With each phone call they have requested a different thing. So first I had to provide my bank details, then they wanted a copy of my ID, then a bank statement proving my bank was my bank and the latest is signed letter from my bank authorising they refund me! I have visited over 100 countries and travelled on counless airlines. My advice would be avoid this airline if at all possible. It has the worst customer service I have ever experienced. In my case, they have taken my money, failed to provide any service at all and a year later I am still struggling to get my money back and that's just the ticket price. Forget about the substantial out of pocket expenses caused by the cancellation which I won't get back. Pay a little more and fly with a proper airline is my advice!

✅ Trip Verified | Oakland to Morelia. Worst airline I have ever traveled with. Sells you something that they cannot deliver and charge you extra for ridiculous things never charged by other airlines. For instance, I was charged extra for a carry-on of a weight of 12 kilos 2 kilos more than "allowed", had never heard of that with other airlines. My bag was small just had my computer, camera and makeup as carry-on. not even close to exceeding the size allowed as a carry-on. I was charged $50.00 for 2 kilos. I also paid extra when checking-in for extra leg space. When I got to my seat 4F, the space was no where to be found. There is no inflight entertainment. The aircraft was old and with bad smell.

✅ Trip Verified | Toluca to San Jose Del Cabo. Everything seemed fine until I got to customs. My aunt had given me a small gift made of stone and pine to bring to my parents. Long story short, they told me I couldn't bring it as a carry-on and would need to check it in, for the equivalent of $100 USD. A word of advice: Don't fly Volaris. If you have no other choice, make absolute sure that you're not bringing anything that could be misconstrued as 'unsafe'.

✅ Trip Verified | Seattle to Guadalajara. Their customer service is awful! They overcharge you, it may seem like you are saving when you are purchasing your tickets, but you are not, they will charge you everything and empty your wallet. The lines to check in are also insane. I’d much rather pay $100 more to fly on another airline, that is how bad it is.

✅ Trip Verified | Guatemala City to Managua via San Jose. We gave it a try on November 27th from San Jose CR to Gutemala City. Great flight! Super friendly staff, recent aircraft and even arrived before schedule time. No problem whatsoever with our luggage. We then decide to try them on a last minute flight: Guatemala city to San jose and San Jose to Managua Nicaragua. 2 flights same day. Great experience again! Both flights were on time, crew was great and no problem with our luggage : they arrived at the same time super fast! I had a super experience with Volaris 3 times in a month. I keep In mind the price.

✅ Trip Verified | Flew Volaris from Tijuana to Mexico City. Made reservations a few months ago. I received my confirmation, flight number, gate and time. I printed my reservation a week before. When I got to the airport, they had cancelled that flight. I never received any updates. So I had to wait 23 hours at the airport. I wasn't told till I was at the gate getting boarded. They suggested for me to go to downtown Tijuana at 2 am, not safe at all. The reservation also stated that luggage should weigh less then 55lbs or a fee will be applied. My baggage weight was 43lbs and they still charged me a fee. I'm 6 feet, 215lbs and I did not fit in those seats. When the passenger in front lowered their seat, my knees where hurting. Do not recommend this airline. Poor customer service.