Virgin Australia

MEL-SYD return. 737-800 aircraft which were clean and tidy. Flight to Sydney left right on time and the aircraft featured the new wi-fi entertainment system which worked brilliantly on my IPad. Had pre-booked seat 3D in the front row of economy so plenty of leg-room and enjoyed a Luke Mangan sandwich which was very good. Return flight was delayed due late arrival of aircraft from Melbourne and the staff kept us well informed as to the new departure time. Sydney can be chaotic and we actually took off 1 hour behind schedule after sitting on the taxi- way for a good 20 mins however flight crew kept us informed as to where we were in the queue for take-off. Served a salad and water which were very good and landed nearly 50 mins later than scheduled. Overall very good flights!

BNE-MEL return 11 and 14 Sep on 737-800. Both flights were excellent (slight take off delay in BNE due to air traffic build up). Flight down good service friendly smiles and personal AVOD. Everyone in good spirits and very friendly. Strange that on return no AVOD or iPods offered no big deal but thought it was same plane configuration. Return trip was fabulous. FA's heard it was my birthday and made a fuss. Flight left and arrived on time - clean and tidy plane comfortable seats and leg room OK on these short flights. Am heading to Hobart soon via Virgin. Stars for Entertainment could not be scored higher as there was none on the return leg.

We flew on 4th September left Brisbane at 7.25am flying direct to Queenstown NZ. We booked a direct flight as flying with a 6 and 7 year old can be challenging expecting to land at 1pm. With weather becoming a problem when landing we were diverted to Christchurch. Thinking at this stage we would refuel (as the pilot said fuel was low) and attempt landing later as we were informed that planes were landing only 1 hour after. Virgin put the passengers on what was like a school bus for 7 hours and drove to Queenstown. Conditions were poor as weather was not any better. The bus was cold no food was offered we had 1 stop and could only get small amounts of food. Which was at our expense also a taxi to our apartment at our expense. Arrived in our apartment at 10pm that night. Would never fly with Virgin again.

Arrived back from Bali to Brisbane 13 September 2013 on VA 4198. Honestly the cabin crew made this the flight from hell. From the surly looks all night to the announcement that Passport Control Arrival Cards will be distributed shortly - the cards that never came to the never ending line of 240 people going to the only two toilets available in economy class - I've had it with Virgin. If you run out of arrival cards make another announcement that you made a mistake and didn't collect enough of them when you left Brisbane. When a passenger asks "I didn't receive the card" don't blame the people of Bali "We asked for more but Bali wouldn't give us any". Pick up your act Virgin Australia nobody likes night shift smile you're lucky it's only a short flight.

BNE-DPS. Cabin crew were rude. Hired Ipads were useless as the headphones didn't really work so you couldn't hear a thing. Staff only interested in Business customers. Couldn't get a drink of water or purchase bottled water I had to ask a few times to refill my cup of water and the crews seemed really annoyed that I asked for a few refills so I ended up going to thirsty for the last few hours of the trip. Lines to the toilets went half way up the cabin as there is only two toilets on the aircraft which is a disaster if your traveling with little kids and unsympathetic and rude cabin crew. You do get a meal on board which is good but if your a vegetarian it's first in best dressed. I'd say take your own water food and entertainment on board. The crew are incredibly rude but if you don't need to ask anything of them you should be fine. It's a cheap flight you get what you pay for I guess.

Melbourne - Phuket via Perth flying Business class. What a rip off! In saying that though the Melbourne to Perth leg was excellent. No complaints at all. Everything a business class should be. Perth to Phuket was horrible. There was nothing business class about it. The seats had no leg rests and the recline was minimal. The food was average and this was the first time we have ever been on a business class flight without champagne! It must also be pointed out that the entertainment system was useless. Not only was the movie selection poor but it was impossible to watch a movie because the audio was so poor.

Went on a 2 day business trip from Melbourne to Adelaide and back to Melbourne and flew VA's 737-800 services. The crew on both sectors were excellent. Aircraft interiors are comfortable and the mood lighting is relaxed and easy on the eye. Both departures and arrivals were on time and with informative and up to date announcements from the cockpit. I have more interstate travel to the west over the coming weeks and will definitely return to VA. Well Done.

My wife and I flew return economy from Melbourne to Auckland in August 2013. Very comfortable and clean aircraft. More legroom then Qantas or Jetstar. Staff were friendly and helpful throughout the flight. Check in was easy with no issues at either Melbourne or Auckland.

On 6 August 2013 Virgin Australia experienced their second major system malfunction in four weeks. I was flying for work and had two flights cancelled meaning I hung around at the airport about 4 hours eventually having to take a flight the next morning. Being stuck overnight away from home Virgin Australia refused to book me a hotel or give me vouchers for a taxi to get to a place to stay. They told me to my face 'you are not a highly valued customer'. When I asked if I did not matter at all the member of ground staff told me that she didn't know how to explain their policy. The loss of about 6 hours of my time should have been avoidable. The booking system had gone down surely a major airline should have an efficient backup - but no they don't. They really don't seem to care about their customers at all. Avoid if possible.

We have travelled with Virgin domestic extensively but last week chose to travel Brisbane to Auckland. Did not realise that unlike domestic fare structure is different. Saver means just that. 7kg carry-on. No food on the haul across the Tasman. We were offered tea/coffee. We were told there was no food to purchase. My husband is a diabetic and it was fortunate that we had pre-purchased a sandwich at the airport due to delay in embarking. Left home 9am for flight 12.30. Lift-off was late and arrival a little late. 9 hours with just a pre-purchased sandwich between us. To put it bluntly this did not leave a good taste in our mouths. During the previous 3 months we had travelled extensively with Emirates and British Airways and were always fed and watered whether a couple of hours in the air or longer. There was always food to purchase. Come on Virgin - you can do better than that across the Tasman.