Virgin Australia

✅ Trip Verified | Worst airline I have travelled on. On a recent trip from Melbourne to Gold Coast the flight was delayed 4.5 hrs. Without notice they split our party and sent son and 2 young children via Sydney. With 4.5 hr delay, no apology in airport, no refreshments offered and rude ground staff. Customer services hide behind 'Conditions of Carriage'

✅ Trip Verified | Check in was easy. The flight left on time. The staff were very friendly, helpful and well organised. The only free offerings were tea, coffee and water. Everything else had to be purchased. The purchased offerings were only snacks. Perhaps more could be offered on a flight departing at dinnertime? Some airlines give the opportunity for passengers to pre book a meal. Otherwise a very enjoyable flight.

✅ Trip Verified | I enjoyed the flight. Self check in was very easy. The flight left on time and the flight attendants were friendly and efficient. Meal service was minimal. Just free coffee, tea and water. Everything else had to be purchased. It may be a good idea for virgin to have the option of pre purchasing meals, particularly with flight departing at dinner time. Otherwise a very pleasant flight.

Not Verified | I came at the check in desk 20 minutes before the plane was scheduled to leave due to a delay with the previous flight. With a little bit of goodwill I would have been on the plane in time as I had only carry-on. But the employees mentioned that the gate was closed and they not going to delay their flight because of me, and turned their back. Tried to explain that I only had a transfer and hoping that they could help or advise. Only answer that came was to buy a new ticket. After searching for Virgin office in the airport, found out that it was closed. What a terrible service.

✅ Trip Verified | Terrible experience. My flight was cancelled and I wasn’t even put on the next one. To make things worse, I wasn’t granted in the lounge either. A very long stay at the airport and no service at all.

✅ Trip Verified | Melbourne to Hobart return. Both flights operated on time, and baggage appeared reasonably quickly on the carousel. The flight down on a 737 Max was very smooth and pleasant. The boarding process from the rear was very efficient, and the cabin service was good. The flight back on a rather tired looking 737 wasn't quite as pleasant, with unclear boarding announcements and more rushed cabin service, but still OK. Hot drinks and water were served free (only water on the outward trip). There are different bag drop procedures in Melbourne and Hobart. In Melbourne, don't imagine that you can go straight to bag drop if you have checked in at home. No! You must go to the check-in machine to get your bag tag first. You might as well save time at home and check in at the airport. In Hobart, please go to the bag drop counter to get your bag tag.

✅ Trip Verified | Good flight and good crew. There was nothing special on this flight, but it was just a short flight. While the seat was ok for such a short flight, the aircraft should get an update, though. Unfortunately Virgin Australia still after 5 months hasn't credited my miles to my Qatar account and is ignoring my e-mails to customer service. Strangely Virgina Australia doesn't allow people living outside of Australia to open a Velocity account. That made me wonder if they just don't appreciate business with tourists.

✅ Trip Verified | Check in was easy and the flight left on time. Staff were friendly and helpful. The toilet, unfortunately, could have been a bit cleaner. Food was limited to snacks for purchase and the only drinks offered were tea, coffee and water. Overall a pleasant flight.

✅ Trip Verified | I enjoyed the flight. Check in was easy and the flight left on time. The staff were very efficient and friendly. The only free drinks were coffee, tea and water. Everything else had to be purchased which was no big deal, given it was a short flight.

Not Verified | The team at Melbourne Virgin lounge and the crew on flight 1328 Melbourne to Hobart were absolutely amazing. I had injured my knee on way to the airport and was unable to put weight on it. Every person I had contact with from the service desk to the young chap who wheeled me to the gate to the fabulous ladies on the flight and the ground grew at Hobart went above and beyond what I expected. They were kind, helpful and made me feel comfortable even though I was embarrassed at all the fuss I was causing. I fly regularly with Virgin and will always recommend them.