Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 845 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

Virgin Australia customer review

(Australia)

Economy class MEL-LAX and LAX-BNE. Outbound flight was OK without being brilliant. Seats get a bit hard after a couple of hours. Seat pitch good compared to Virgin Atlantic. Meals were reasonable for Economy. IFE very good probably the best part of the flight. We were not impressed with the departure lounge at LAX very cramped. All things considered V Australia represents reasonable value for money without being a wonderful flying experience.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Virgin Australia customer review

(United States)

Great price business class LAX to Brisbane. No online option during booking to select seat. Discovered I was required to call to reserve a seat. Got last and worst seat left. Rude staff at LAX for check in able to share lounge. Seats narrow and hard for a bed. United airlines seats much more comfortable for sitting and sleeping. Superior selection of electronic entertainment mitigated other factors. Returned with window seat 2 across much better than the 3 across between a snorer and insomniac.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Virgin Australia customer review

(Australia)

I flew Christmas 2010 Economy MEL-LAX. Given that the flight was on Christmas day they were generous enough to offer us a small present. The only negative aspects on this flight were the food and the seat. The food was horrible. The seat cushioning was too hard. After 2 hours it became incredibly uncomfortable and unbearable to sit down. Walking around the cabin and applying cushions temporarily eased the pain but it was too hard for a 14 hour flight.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Virgin Australia customer review

(Australia)

Business Class SYD LAX via BNE. Amazing service and great aircraft. Connecting through BNE is a pain especially with the direct service from SYD but not a hassle and the earlier arrival time at LAX worked better for me. Great value for money I would fly them over Qantas United or Delta on the same route.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Virgin Australia customer review

(Australia)

Economy class SYD LAX return. Staff friendly and generally attentive. Food fine with at least three choices for dinner. Water bottle given out at beginning of flight. On flight to LA was offered a snack at some point between dinner and breakfast (but not on return flight). If you want water later you need to get it yourself at 'snack bar' - no bottles thought pour water into a cup. A bit slow in picking up trays after meals. In flight selection great. Good selection of movies.
Seat TypeEconomy Class
Value For Money 12345
yes