Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 995 reviews
5/10
4 star Skytrax Rating
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10/10

Virgin Australia customer review

(Australia)

MEL-PER 737-800. Boarding prompt and allocated seat 3D in economy. Full flight but service was very good with breakfast offered to all passengers. Food was quite good and service top notch. The wifi system was not operational for some reason and after re-booting worked very well. Landed on time but exit from front and rear stairs in Perth via stairs. This airport really needs to lift its standard. Overall another very good flight with VA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Virgin Australia customer review

(Australia)

Brisbane to LA and back Sep 13 and can only describe the service as poor. The majority of the crew are young and very unhelpful. The food is appalling especially when you sit at rear of plane and are unable to choose what you like. The drink service is poor and on a 13 hour flight if you want a drink you go looking for them they don't come to you. I asked one stewardess for a beer whilst she was serving tea and coffee and was quite rudely told 'No Later'. Had one beer in 13 hours. Been to the US 3 times 1st and last time on Virgin. Inflight entertainment was good seats bit hard but bearable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Virgin Australia customer review

(Australia)

SYD-LAX. Staff didn't look properly trained but they were nice and funny! My food was excellent especially the desert! I had upgraded the day before and it was great! We got headsets more recline more legroom. A tidy and good looking cabin! Thanks a lot Virgin Australia!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Virgin Australia customer review

(Australia)

Melbourne - Canberra. Excellent service on an E190. Check in staff were particularly helpful and friendly and allowed me a free of charge last minute change when I told them that I had come from Europe at 04.30. (I had a non refundable non changeable ticket) I had left glasses on the previous flight and they were prepared to change back if that was what I needed to recover the glasses free of charge. The flight left on time and landed about 10 minutes early. I had seat 3A so had plenty of legroom. They managed to serve a basic snack and for such a short flight there was no inflight entertainment (this was as expected). The seat was comfortable and passengers were disembarked quickly. Despite being one of the first off the plane my luggage was waiting for me on the carousal. All in all an excellent experience from check in to luggage collection.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Virgin Australia customer review

(Australia)

MEL-SYD return. 737-800 aircraft which were clean and tidy. Flight to Sydney left right on time and the aircraft featured the new wi-fi entertainment system which worked brilliantly on my IPad. Had pre-booked seat 3D in the front row of economy so plenty of leg-room and enjoyed a Luke Mangan sandwich which was very good. Return flight was delayed due late arrival of aircraft from Melbourne and the staff kept us well informed as to the new departure time. Sydney can be chaotic and we actually took off 1 hour behind schedule after sitting on the taxi- way for a good 20 mins however flight crew kept us informed as to where we were in the queue for take-off. Served a salad and water which were very good and landed nearly 50 mins later than scheduled. Overall very good flights!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Virgin Australia customer review

(Australia)

BNE-MEL return 11 and 14 Sep on 737-800. Both flights were excellent (slight take off delay in BNE due to air traffic build up). Flight down good service friendly smiles and personal AVOD. Everyone in good spirits and very friendly. Strange that on return no AVOD or iPods offered no big deal but thought it was same plane configuration. Return trip was fabulous. FA's heard it was my birthday and made a fuss. Flight left and arrived on time - clean and tidy plane comfortable seats and leg room OK on these short flights. Am heading to Hobart soon via Virgin. Stars for Entertainment could not be scored higher as there was none on the return leg.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Virgin Australia customer review

(Australia)

We flew on 4th September left Brisbane at 7.25am flying direct to Queenstown NZ. We booked a direct flight as flying with a 6 and 7 year old can be challenging expecting to land at 1pm. With weather becoming a problem when landing we were diverted to Christchurch. Thinking at this stage we would refuel (as the pilot said fuel was low) and attempt landing later as we were informed that planes were landing only 1 hour after. Virgin put the passengers on what was like a school bus for 7 hours and drove to Queenstown. Conditions were poor as weather was not any better. The bus was cold no food was offered we had 1 stop and could only get small amounts of food. Which was at our expense also a taxi to our apartment at our expense. Arrived in our apartment at 10pm that night. Would never fly with Virgin again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Virgin Australia customer review

(Australia)

Arrived back from Bali to Brisbane 13 September 2013 on VA 4198. Honestly the cabin crew made this the flight from hell. From the surly looks all night to the announcement that Passport Control Arrival Cards will be distributed shortly - the cards that never came to the never ending line of 240 people going to the only two toilets available in economy class - I've had it with Virgin. If you run out of arrival cards make another announcement that you made a mistake and didn't collect enough of them when you left Brisbane. When a passenger asks "I didn't receive the card" don't blame the people of Bali "We asked for more but Bali wouldn't give us any". Pick up your act Virgin Australia nobody likes night shift smile you're lucky it's only a short flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Virgin Australia customer review

(Australia)

BNE-DPS. Cabin crew were rude. Hired Ipads were useless as the headphones didn't really work so you couldn't hear a thing. Staff only interested in Business customers. Couldn't get a drink of water or purchase bottled water I had to ask a few times to refill my cup of water and the crews seemed really annoyed that I asked for a few refills so I ended up going to thirsty for the last few hours of the trip. Lines to the toilets went half way up the cabin as there is only two toilets on the aircraft which is a disaster if your traveling with little kids and unsympathetic and rude cabin crew. You do get a meal on board which is good but if your a vegetarian it's first in best dressed. I'd say take your own water food and entertainment on board. The crew are incredibly rude but if you don't need to ask anything of them you should be fine. It's a cheap flight you get what you pay for I guess.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Virgin Australia customer review

(Australia)

Melbourne - Phuket via Perth flying Business class. What a rip off! In saying that though the Melbourne to Perth leg was excellent. No complaints at all. Everything a business class should be. Perth to Phuket was horrible. There was nothing business class about it. The seats had no leg rests and the recline was minimal. The food was average and this was the first time we have ever been on a business class flight without champagne! It must also be pointed out that the entertainment system was useless. Not only was the movie selection poor but it was impossible to watch a movie because the audio was so poor.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no