✅ Trip Verified
| Melbourne to Queenstown. This is the worst airline I ever taken. They are a nightmare. I missed my flight because of their rude, lack of care and un-empathetic ground staff. So my flight was at 10.30am and I was at their counter at 9am. After checking-in, they told me that I have 2 luggage and they overweight. I can only check-in 1 luggage and they are over-weight. To add additional bag of 23kg is $150 (min 23kg) or $120 for 1 luggage up to 30kg. So, I went to the side to remove some item which is just nearby from their counters with seats. When I am done meeting their weight requirement and combine 2 luggages into 1, I left my carry-ons at the seats on went to the check-in area in which they want me to bring my carry ons along. So i walked back to the seat to get my carry ons, then they walk over with my luggage with the smug face and tone to tell me that my luggage is my own responsibility and throw it back at me. Then proceed to tell me the gate have closed I cant board the flight already. I told them we still have 40 mins to the flight, they say they have already closed the gate. I say I never even heard the gate for boarding and they dun even have the courtesy to assist me or advise me that the gate is closing when I am just nearby. Plus i have already checked-in. Normally, for other airlines they will look for the missing passenger that has not board the flight but check-in. They simply ask me to go book another flight and even told me I should have come to the airport 3 hours before the flight. Seriously, this airline only cares about making money but take care of their passengers. Really, worst customer service ever, or they do not even have customer service to begin with.