Virgin Australia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 995 reviews
5/10
4 star Skytrax Rating
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8/10

“staff very friendly and efficient”

(Australia)

Trip Verified | A pleasant way to end my stay in Sydney. The FF flight left on time, check in was easy, the plane was clean and well maintained and the staff very friendly and efficient. Only coffee, tea and water were included, which is no problem for such a short flight. Food was available for purchase. It would be great if Virgin gave passengers the opportunity to pre purchase meals. This would be especially worthwhile for flights departing at lunch and dinner.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

“A functional flight”

(Australia)

Not Verified | A functional flight. Full so not much room. Complimentary tea, coffee and water is provided Ground staff were helpful, encouraging us to reduce the weight of one suitcase to avoid a fee. Baggage collection was a breeze at Launceston.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Launceston
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

“the staff were friendly”

(Australia)

Trip Verified | I booked the flight and was given the option to take an earlier flight. Unfortunately this flight was delayed by an hour! On the positive side, check in was easy, the staff were friendly and the aircraft was clean.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“My whole long weekend was ruined”

(Australia)

Trip Verified | Even though Virgin Australia sounds reputed, this is the worst experience I had. Came to Sydney airport to fly to Melbourne on 25th Jan and flight got cancelled. They gave me another one on next day 11.30am. Then received a message saying it is delayed. Came airport, flight is cancelled again. Went to service desk, all they had to say was “we apologize and there is nothing else we can do”. My whole long weekend was ruined thanks to Virgin Australia
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

“staff were very friendly and helpful”

(Australia)

Trip Verified | Unfortunately A my flight was cancelled and B the flight that I was transferred to was delayed by nearly 30 minutes. That said, I still enjoyed my flight. I was given plenty of notice regarding my flight changes and check in was easy. The staff were very friendly and helpful as well.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Melbourne
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

“I enjoyed the flight”

(Australia)

Trip Verified | I enjoyed the flight. Easy check in, punctual departure, friendly and efficient staff. The plane was comfortable and clean. The only refreshments included were water, tea and coffee which was no problem on such a short flight.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Overall a good flight"

(Australia)

Trip Verified | Easy check in and very friendly service. Very nice white wine but it could have been colder. The meal was quite tasty, but a bit small. Dessert was a small chocolate. Overall a good flight.
AircraftBoeing 737 800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMelbourne to Gold Coast
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"clearly the worst performer"

(Australia)

Trip Verified | Have flown an array of airlines in 2024. Virgin clearly the worst performer from all aspects. Luggage policy, helpfulness of staff. Reliability (8 virgin flights in 2023 with 3 cancelled, 4 delayed).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrisbane to Melbourne
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will never fly with them again"

(New Zealand)

Trip Verified | Avoid like crazy! We had credit from Covid and were finally able to use it (As VA weren't even flying to our country until recently - NZ). Had a trip in Australia so were finally able to use them. Then they cancel our return flight last minute forcing us to quickly have to book on Qantas and give us a partial refund (a third of the fare), and the rest credited again to the travel bank. They have then given us only three months to book and use this credit before it expires forever. Tried to come to a compromise as we're planning to be back in Australia again mid next year, however they refused to let us use the credits despite us not being able to travel the last few months and they don't even fly to anywhere near us. I've tried and tried to work with them, but definitely will never fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTownsville to Brisbane
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

“enjoyed the flight”

(Australia)

Trip Verified | I enjoyed the flight. Easy check in, punctual departure and friendly staff. Only water and coffee and tea is provided free of charge, which is OK, given it's a short flight.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Sydney
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes