“staff very friendly and efficient”
148 reviews John Curtain (Australia)
✅ Trip Verified | A pleasant way to end my stay in Sydney. The FF flight left on time, check in was easy, the plane was clean and well maintained and the staff very friendly and efficient. Only coffee, tea and water were included, which is no problem for such a short flight. Food was available for purchase. It would be great if Virgin gave passengers the opportunity to pre purchase meals. This would be especially worthwhile for flights departing at lunch and dinner.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“A functional flight”
4 reviews Jane Laidlaw (Australia)
Not Verified | A functional flight. Full so not much room. Complimentary tea, coffee and water is provided Ground staff were helpful, encouraging us to reduce the weight of one suitcase to avoid a fee. Baggage collection was a breeze at Launceston.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Sydney to Launceston |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“the staff were friendly”
148 reviews John Curtain (Australia)
✅ Trip Verified | I booked the flight and was given the option to take an earlier flight. Unfortunately this flight was delayed by an hour! On the positive side, check in was easy, the staff were friendly and the aircraft was clean.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“My whole long weekend was ruined”
Aminda Mandawala (Australia)
✅ Trip Verified | Even though Virgin Australia sounds reputed, this is the worst experience I had. Came to Sydney airport to fly to Melbourne on 25th Jan and flight got cancelled. They gave me another one on next day 11.30am. Then received a message saying it is delayed. Came airport, flight is cancelled again. Went to service desk, all they had to say was “we apologize and there is nothing else we can do”. My whole long weekend was ruined thanks to Virgin Australia
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“staff were very friendly and helpful”
148 reviews John Curtain (Australia)
✅ Trip Verified | Unfortunately A my flight was cancelled and B the flight that I was transferred to was delayed by nearly 30 minutes. That said, I still enjoyed my flight. I was given plenty of notice regarding my flight changes and check in was easy. The staff were very friendly and helpful as well.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Melbourne |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“I enjoyed the flight”
148 reviews John Curtain (Australia)
✅ Trip Verified | I enjoyed the flight. Easy check in, punctual departure, friendly and efficient staff. The plane was comfortable and clean. The only refreshments included were water, tea and coffee which was no problem on such a short flight.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Overall a good flight"
148 reviews John Curtain (Australia)
✅ Trip Verified | Easy check in and very friendly service. Very nice white wine but it could have been colder. The meal was quite tasty, but a bit small. Dessert was a small chocolate. Overall a good flight.
Aircraft | Boeing 737 800 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Melbourne to Gold Coast |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"clearly the worst performer"
Shaneel Shastri (Australia)
✅ Trip Verified | Have flown an array of airlines in 2024. Virgin clearly the worst performer from all aspects. Luggage policy, helpfulness of staff. Reliability (8 virgin flights in 2023 with 3 cancelled, 4 delayed).
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Brisbane to Melbourne |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"will never fly with them again"
S Keeres (New Zealand)
✅ Trip Verified | Avoid like crazy! We had credit from Covid and were finally able to use it (As VA weren't even flying to our country until recently - NZ). Had a trip in Australia so were finally able to use them. Then they cancel our return flight last minute forcing us to quickly have to book on Qantas and give us a partial refund (a third of the fare), and the rest credited again to the travel bank. They have then given us only three months to book and use this credit before it expires forever. Tried to come to a compromise as we're planning to be back in Australia again mid next year, however they refused to let us use the credits despite us not being able to travel the last few months and they don't even fly to anywhere near us. I've tried and tried to work with them, but definitely will never fly with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Townsville to Brisbane |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“enjoyed the flight”
148 reviews John Curtain (Australia)
✅ Trip Verified | I enjoyed the flight. Easy check in, punctual departure and friendly staff. Only water and coffee and tea is provided free of charge, which is OK, given it's a short flight.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Melbourne to Sydney |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |