Virgin Australia

Melbourne - Hobart & vv. On the outward journey the E190 operated about 30 mins late and the return B737 operated on time. The departure gate in Melbourne was changed but passengers in the original lounge were not notified until 10 mins before boarding time. Otherwise the flights were smooth. Both seats were comfortable and the crews were pleasant.

Flew from Sydney to Nadi (Fiji). The flight left on time and arrived on time. Cabin crew were excellent tablets were available for added cost and had good choice of TV shows/movies. Seats were comfortable and complimentary head seats were given. In my humble opinion virgin is the preferred choice of airline especially for short international to the pacific and domestic.

I recently flew return with Virgin to Denpasar cost was definitely not cut rate but service and their flight offer was very low rate! Not impressed at all no in flight entertainment available for purchase or otherwise-was told they are doing a trial on in-flight entertainment (ie must mean none). Staff were very focused on the few business class passengers but we got stilted dis-interested service. On my return flight which was in the night meal was stodgy beef and not enough water offered-saw crew busy dosing with eye masks on. Will never willingly fly Virgin again!

Sydney to Perth and onto Phuket via business class. Plane and flight to Perth was very good food and service excellent and seat very good. From Perth to Phuket may as well have gone with an upgraded economy seat on Air Asia and saved money. Seats are small no business area just a rod across the seats. Service ok food average. Return was the same with exception that the flight was cancelled with little notice and no help whatsoever to find accommodation or rebook anything. On the way home small plane to Perth then big one so Sydney 9 passengers and ran out of entrees no inflight TV screens worked in business class. Overall wasted money in this class.

MEL-BNE-MEL. Both flights on 737 aircraft which were clean and well presented. MEL-BNE delayed slightly due late arrival of aircraft from Brisbane but they turned it around very quickly and we left around 20 mins late. Was assigned seat 3A with plenty of leg-room. Was on a felxi-fare so was offered a sandwich and water. For return flight used one of my upgrades as was assigned seat 1A. Service was outstanding with excellent food and seating. Cabin crew were on the ball for the whole flight. 2 areas which do need addressing. The Virgin lounge in Brisbane was full to overflowing but the dress standards of some of the people leave a lot to be desired. At times I felt I was in a portable building at a building site!! And the silly earpieces which are provided with the Samsung tablet are virtually useless they need better earpieces of noise-cancelling headsets. Next time I will bring my own. Overall a great couple of flights.

Sydney to Los Angeles on 22nd July 2013 with my wife and 10 year old son who has Downs Syndrome. We were seated in seats 43 AB and C. The check in procedure was fantastic and the flight left on time. We were served a round of refreshments and soon after that dinner. The two choices were both tasty and filling. We asked for a child's meal for my son and even though we had not pre-ordered it were given one. While it didn't look very appetizing (and my son is very fussy) he ate it all without complaint. The in-flight entertainment was fantastic and kept us all occupied. The seats were adequate and we were content. Despite our itinerary showing only dinner served on the flight we were served snacks (chicken/egg wraps) midway through the trip and they were delicious. The snack bar was well stocked with soft drinks and chips for those wishing for a nibble en route. 2 hours before landing we were served with breakfast which was again tasty and filling. The cabin crew were extremely helpful all the way through and helped make the flight a real pleasure. The flight arrived early and we were totally satisfied with our experience. Will always choose Virgin Australia for our future flights.

Melbourne-Bali. Melbourne - departure lounge in some kind of garage at end of airport down 2 floors doors open straight onto tarmac. freezing cold windy room then buses to plane. In Bali similar everyone milling around on tarmac unsupervised with small children everywhere no footpath signage trucks moving around whilst we all waiting for bus to plane. No inflight entertainment. I didn't mind but the number of kids on board could have really used it. No online check-in available so couldn't choose seats return flight meant crammed down back amongst the screaming children on a night flight amongst the long queue of people trying to use the bathrooms Crowded flight - small plane with only one central aisle not enough staff. Drinks service took over 2 hours in the aisle. Over 2 hours to get a water. Seats barely reclined and no footrests. Small food a veg pasta was drowned in thick creamy sauce. A veg curry was very tasteless. The last security check at Bali meant that a bottle of water could not be purchased in the airport as no shops past last security so the really long waits to get a (small) cup of water made the flight even more uncomfortable. Staff seemed pressured. For the prices you get basic cut price services.

Sydney-Perth Saturday afternoon service. Unfortunately the weekend flights use the older aircraft and not the new Airbus A330s with lie flat seats. Cabin manager is assigned to business class only (4 passengers) and was attentive upon boarding hanging my jacket and offering beverages with a choice of water or a mocktail there was no champagne or sparkling to be seen. After take off we were offered beverages and our meal orders were taken. The samsung in flight entertainment systems were handed out however after looking through the selection I instantly regretted not bringing my own laptop as the selection for a 5hr flight was extremely poor. The 3 course meal was delicious and service was good for most of the flight however I had to wait for the bathroom twice the first time as several economy passengers were using the designated business class bathroom and the second time as 4 members of the crew were talking in the front of the cabin blocking the way. After waiting 15 minutes for them to disburse I stepped through the curtain only to be told that I couldn't be up there and to return to my seat. A few minutes later I was approached by the cabin manager to explain that the first officer was coming out of the cockpit and that is why I was told to return to my seat. I wasn't happy with how they handled the situation. The amenities kit was good however it was not handed out until half way through the flight. Overall it was a pretty disappointing the best part of the trip was the priority baggage.

Travelled MEL to Bali recently wife and myself separated by aisle both ways even though spare seats together - nobody cared less. No entertainment of any sort not even music. Coming home small meal and drink of water not one more cold or hot drink offered for the remainder of the flight. Saw one cabin attendant during the next 4.5 hours except up in business class two were asleep laying down at rear of the aircraft. The worst flying experience in 30 years.

MEL-PER in business Class - my first time on Virgin and not my last an exceptional flight. With just five in Business Class we were treated like royalty on this plane that was literally a month old. The staff were well trained friendly and very engaged. The Luke Mangan menu was just divine and the FA's had extensive knowledge of food and wine pairings. Nice little touches like a well stocked amenity kit noise cancelling headphones comfortable and well designed seats and an extensive wine list made me not want to get off the flight. The IFE had a good selection of international and Australian films and TV. One of my best in flight experiences.